Overall Satisfaction
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As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
McKinney, on May 29, 2024
I will go back and change this review after my issue has been fixed. In Short, its been 6 months since i moved in, i have been unable to change my address because it says ''it does not exist''. I have lost important documents, not able to change my address on any of my documents and i have contacted every person that i dealt with when purchasing the home. No-one seems to know what the issue is. This issue is beyond frustrating. All i know is, someone failed to do their job and could care less to look deep and fix the issue. Its been 6 months of driving to post office every week to get mail a good 30 minutes to and fro. All my neighbors are able to get mail.Oh and i did notice that inside my mail, there is a sticker that says 4800 yet my address is [name removed], if anyone took time to go investigate back in January when i reported my problem, maybe they would have this issue fixed by now.
McKinney, TX, on Nov 25, 2024
It was straightforward and they helped me throughout the process!
McKinney, on May 23, 2024
The warranty process has been a good experience. [name removed] and the vendors are responsive and helpful.
McKinney, on Sep 04, 2024
The warranty process for the first year has been great. [name removed] & his team have resolved any issues that were found.
McKinney, TX, on Nov 12, 2024
The whole experience was amazing and smooth sailing. As a first-time buyer, everything was patiently explained and I was made aware of what I should be wary of. Thanks to the trophy, My first house experience is amazing.
McKinney, on May 21, 2024
Some times I have received a response quickly and others no response. I was able to find a way to fix the issues I had. Overall, I still believe that Trophy Signature Homes is a great company and will highly recommend
McKinney, TX, on Nov 11, 2024
We liked that [name removed] kept us up to date weekly on the progress of the home. When we did home orientation, Mr [name removed] did such a phenomenal job in explaining everything in great detail and answered all of our concerns. He made sure we understood how the house functioned. He went above and beyond to make sure the house was ready before moving in.
McKinney, on Jun 02, 2024
Sales associate not very helpful on requests and was not very friendly.
McKinney, TX, on Oct 30, 2024
We liked how easy the process was and how well everything was communicated to us.
McKinney, on Mar 21, 2024
I like the modern look of my home, but somewhat disappointed with the quality of craftsmanship.
McKinney, TX, on Oct 14, 2024
Likes: variety of homes to choose from. New development and great amenities in the community. Friendly sales staff. You guys have a phenomenal construction staff. [name removed] and [name removed] are fantastic. They respond promptly and correct issues in a very professional and timely manner. Dislikes: we were interested in a specific bigger home and wanted to negotiate a lower price. We were told it can’t be reduced any lower, but few days after we put the deposit on our current home, it did and we weren’t contacted and unfortunately someone else took it. Had we’ve been contacted we would have closed on the bigger home. We also called your main office and left a voice message asking you to call us back before we closed and no one called us back. The refrigerator we got was the wrong size and we had to wait weeks for the problem to be corrected. The kitchen design is not the most functional and too small for the size of the home.
McKinney, on Mar 14, 2024
The warrant service has been exceptional. Only a few minor things and the [name removed] at Trophy has met my expectations and resolved every issue in a quick and timely manner and maintained communication with me throughout the process.
McKinney, TX, on Sep 29, 2024
I like the quality of the home and its delicate touches. I also like how [name removed] was very responsive and kept giving us outstanding service. I truly feel like he went above and beyond to ensure things were done in a timely manner.
McKinney, on Mar 12, 2024
The warranty service communicates really well and kept us informed of repair statuses.
McKinney, on Feb 26, 2024
My warranty manager ([name removed]) has been great. However I have a cabinet that was placed incorrectly in my kitchen drawer unable to open without hitting the refrigerator. I have been working for months to get this resolved to the fit, form and function outlined in the warranty documents. I have been told verbally nothing can be done. Now I am being told they can shorten the drawer so it only open 1/3 of the other cabinet drawers. I do not accept this as a fix for the wrong cabinet being placed during the build process. The incorrect cabinet needs to come out and have the correct cabinet installed. Which also means less storage as the larger cabinet should be next to the sink, not the refrigerator. I am not asking for a kitchen remodel, only to have the corner correctly placed. The smaller storage space due to incorrect cabinet placement, will be my issue when I sell down the line.
McKinney, on Feb 11, 2024
The warranty service/customer care experience has been exceptional.
McKinney, TX, on Sep 02, 2024
Great experience. Quick process, great communication, quality work.
McKinney, on Feb 08, 2024
I liked that my concerns was addressed immediately.
McKinney, TX, on Aug 31, 2024
Issue with sprinklers over watering. Caused sludge and sidewalk cracks. Definitely needed adjustments before moved in
McKinney, on Jan 27, 2024
[name removed]'S ATTENTION TO MY NEEDS. SHE LISTENS AND TAKES CARE OF MY PROBLEMS. SHE ALSO FOLLOWS-UP TO MAKE SURE THE WORK HAS BEEN FINISHED.
McKinney, TX, on Aug 06, 2024
my move in date was not extended , which resulted in a loss of one month rent,
McKinney, on Oct 14, 2023
At 30 days we submitted a review and never heard back. We were offered no 60 day review and it was past the 90 day review before an appt was made and someone came out to address concerns. From that 90 day review 80% of our concerns were quickly addressed and resolved. Thank You
McKinney, TX, on Apr 21, 2024
Very good service and very good quality home. Highly recommended
McKinney, TX, on Apr 19, 2024
Very easy. As first time buyers everyone involved with the process made sure we understood everything
McKinney, TX, on Apr 11, 2024
My Trophy team [name removed] and [name removed] were amazing to work with and answer questions. I would say i Didn’t anticipate heavy construction Noise and side /front of my home mess ups from the construction crew
McKinney, TX, on Mar 01, 2024
[name removed], the builder, did a great job with the home. The cathedral ceiling is beautiful. The paint color choices are on trend. The use of square footage is fantastic. [name removed] explained everything in great detail and followed up on my questions. [name removed] was so helpful every step of the way. She found the perfect home in the perfect location. Everyone was tremendous! They all go the extra mile! Great team and a beautiful home! Thanks to everyone.
McKinney, TX, on Feb 17, 2024
I wish I had received emails regarding the loan process. I put my information and ONCE it got close to closing all the action began...I was a nervous wreck until then :-)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, TX, on Nov 25, 2024
It was straightforward and they helped me throughout the process!
McKinney, TX, on Nov 12, 2024
The whole experience was amazing and smooth sailing. As a first-time buyer, everything was patiently explained and I was made aware of what I should be wary of. Thanks to the trophy, My first house experience is amazing.
McKinney, TX, on Nov 11, 2024
We liked that [name removed] kept us up to date weekly on the progress of the home. When we did home orientation, Mr [name removed] did such a phenomenal job in explaining everything in great detail and answered all of our concerns. He made sure we understood how the house functioned. He went above and beyond to make sure the house was ready before moving in.
McKinney, TX, on Oct 30, 2024
We liked how easy the process was and how well everything was communicated to us.
McKinney, TX, on Oct 14, 2024
Likes: variety of homes to choose from. New development and great amenities in the community. Friendly sales staff. You guys have a phenomenal construction staff. [name removed] and [name removed] are fantastic. They respond promptly and correct issues in a very professional and timely manner. Dislikes: we were interested in a specific bigger home and wanted to negotiate a lower price. We were told it can’t be reduced any lower, but few days after we put the deposit on our current home, it did and we weren’t contacted and unfortunately someone else took it. Had we’ve been contacted we would have closed on the bigger home. We also called your main office and left a voice message asking you to call us back before we closed and no one called us back. The refrigerator we got was the wrong size and we had to wait weeks for the problem to be corrected. The kitchen design is not the most functional and too small for the size of the home.
McKinney, TX, on Sep 29, 2024
I like the quality of the home and its delicate touches. I also like how [name removed] was very responsive and kept giving us outstanding service. I truly feel like he went above and beyond to ensure things were done in a timely manner.
McKinney, TX, on Sep 02, 2024
Great experience. Quick process, great communication, quality work.
McKinney, TX, on Aug 31, 2024
Issue with sprinklers over watering. Caused sludge and sidewalk cracks. Definitely needed adjustments before moved in
McKinney, TX, on Aug 06, 2024
my move in date was not extended , which resulted in a loss of one month rent,
McKinney, TX, on Apr 21, 2024
Very good service and very good quality home. Highly recommended
McKinney, TX, on Apr 19, 2024
Very easy. As first time buyers everyone involved with the process made sure we understood everything
McKinney, TX, on Apr 11, 2024
My Trophy team [name removed] and [name removed] were amazing to work with and answer questions. I would say i Didn’t anticipate heavy construction Noise and side /front of my home mess ups from the construction crew
McKinney, TX, on Mar 01, 2024
[name removed], the builder, did a great job with the home. The cathedral ceiling is beautiful. The paint color choices are on trend. The use of square footage is fantastic. [name removed] explained everything in great detail and followed up on my questions. [name removed] was so helpful every step of the way. She found the perfect home in the perfect location. Everyone was tremendous! They all go the extra mile! Great team and a beautiful home! Thanks to everyone.
McKinney, TX, on Feb 17, 2024
I wish I had received emails regarding the loan process. I put my information and ONCE it got close to closing all the action began...I was a nervous wreck until then :-)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on May 29, 2024
I will go back and change this review after my issue has been fixed. In Short, its been 6 months since i moved in, i have been unable to change my address because it says ''it does not exist''. I have lost important documents, not able to change my address on any of my documents and i have contacted every person that i dealt with when purchasing the home. No-one seems to know what the issue is. This issue is beyond frustrating. All i know is, someone failed to do their job and could care less to look deep and fix the issue. Its been 6 months of driving to post office every week to get mail a good 30 minutes to and fro. All my neighbors are able to get mail.Oh and i did notice that inside my mail, there is a sticker that says 4800 yet my address is [name removed], if anyone took time to go investigate back in January when i reported my problem, maybe they would have this issue fixed by now.
McKinney, on May 23, 2024
The warranty process has been a good experience. [name removed] and the vendors are responsive and helpful.
McKinney, on May 21, 2024
Some times I have received a response quickly and others no response. I was able to find a way to fix the issues I had. Overall, I still believe that Trophy Signature Homes is a great company and will highly recommend
McKinney, on Mar 14, 2024
The warrant service has been exceptional. Only a few minor things and the [name removed] at Trophy has met my expectations and resolved every issue in a quick and timely manner and maintained communication with me throughout the process.
McKinney, on Mar 12, 2024
The warranty service communicates really well and kept us informed of repair statuses.
McKinney, on Feb 26, 2024
My warranty manager ([name removed]) has been great. However I have a cabinet that was placed incorrectly in my kitchen drawer unable to open without hitting the refrigerator. I have been working for months to get this resolved to the fit, form and function outlined in the warranty documents. I have been told verbally nothing can be done. Now I am being told they can shorten the drawer so it only open 1/3 of the other cabinet drawers. I do not accept this as a fix for the wrong cabinet being placed during the build process. The incorrect cabinet needs to come out and have the correct cabinet installed. Which also means less storage as the larger cabinet should be next to the sink, not the refrigerator. I am not asking for a kitchen remodel, only to have the corner correctly placed. The smaller storage space due to incorrect cabinet placement, will be my issue when I sell down the line.
McKinney, on Feb 11, 2024
The warranty service/customer care experience has been exceptional.
McKinney, on Feb 08, 2024
I liked that my concerns was addressed immediately.
McKinney, on Jan 27, 2024
[name removed]'S ATTENTION TO MY NEEDS. SHE LISTENS AND TAKES CARE OF MY PROBLEMS. SHE ALSO FOLLOWS-UP TO MAKE SURE THE WORK HAS BEEN FINISHED.
McKinney, on Oct 14, 2023
At 30 days we submitted a review and never heard back. We were offered no 60 day review and it was past the 90 day review before an appt was made and someone came out to address concerns. From that 90 day review 80% of our concerns were quickly addressed and resolved. Thank You
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on Sep 04, 2024
The warranty process for the first year has been great. [name removed] & his team have resolved any issues that were found.
McKinney, on Jun 02, 2024
Sales associate not very helpful on requests and was not very friendly.