Homebuilder Ratings & Reviews

Legend Homes

San Antonio

641 Homeowner Reviews
May 2023 - Nov 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

San Antonio Communities Map

 

Community Satisfaction Ratings

Builder Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From San Antonio
Purchase Experience Testimonials from Real Homebuyers

ELMENDORF, TX, on Nov 28, 2024

It was a smooth process.

5.0
Verified Homeowner
San Antonio, TX, on Nov 18, 2024

[Translated from ES] The attention of the broker and the property manager

4.8
Verified Homeowner
San Antonio, TX, on Nov 17, 2024

Nothing additional to report.

4.4
Verified Homeowner
San Antonio, TX, on Nov 07, 2024

I liked the expertise the whole experience was very delightful was always updated on everything.??

5.0
Verified Homeowner
Seguin, TX, on Nov 01, 2024

Everything was great, the walk throughs the closing the showing all were great. [name removed], [name removed], [name removed] and [name removed] were so helpful, informative and kind. I am so pleased with the entire process. I have found a couple of broken tiles after I moved in that I did not see in the walk though that I need to call back to get fixed if possible other then that I am very happy with our new purchase. Thank you very much!

5.0
Verified Homeowner
San Antonio, TX, on Oct 30, 2024

I enjoyed the open communication between the Legend Homes office and myself throughout the process.

5.0
Verified Homeowner
Seguin, TX, on Oct 20, 2024

We had a very good experience, since the very first time I contacted them by message and then, [name removed] touring us through the different homes available and the follow-up. All people involved, [name removed], [name removed], [name removed], [name removed], and many others behind them were amazing. Great service, understanding and very supportive. Thank you all.

4.5
Verified Homeowner
Bulverde, TX, on Oct 20, 2024

Did not like the preferred lender. I do like the house. Having a few issues here and there and will need warranty work.

4.3
Verified Homeowner
San Antonio, TX, on Oct 16, 2024

Transparency start to finish

5.0
Verified Homeowner
San Antonio, TX, on Oct 16, 2024

i liked the quick and easy process and the people were great and very helpful. i didn’t like a couple things were forgotten on the touch ups

4.7
Verified Homeowner
San Antonio, TX, on Oct 16, 2024

I believe your loan team could do better with their communication than just sending emails with deadlines and ultimatum. A courtesy call for follow up could help with missed important email or upcoming deadline.

5.0
Verified Homeowner
San Antonio, TX, on Oct 07, 2024

I enjoyed the customer service from seller and builder!

5.0
Verified Homeowner
San Antonio, TX, on Oct 06, 2024

The entire process was extremely stressful and dishonest. The construction manager in charge of my home was fired for lying about dates and promised things would be fixed that never were. The sales rep that worked with me seemed honest, but lied about my air b n b being covered since the date I was told to move in was 2 MONTHS wrong. I had to get her bosses boss on the phone to work out me getting paid what I was promised, which was extremely difficult seeing as all the promises made were verbal and in person because the sales girl could never be reached via phone, text, or email. I continuously blue taped things wrong with the house throughout the 2 months before closing and the tape was taken down and problems never addressed even though I spoke to the building manager about it. During signing the contract was wrong about me being reimbursed for our air b n b stay and I had to have a bank wire for the money put in place before I signed anything. For a builder so close to a military base and who works with active duty members on their homes, y’all need improvement. I will NEVER recommend this builder to my brothers and sisters in the service. If I could give y’all 0 stars I would.

2.3
Verified Homeowner
San Antonio, TX, on Sep 27, 2024

Everyone was very helpful and knowledgeable everything went very smoothly.

5.0
Verified Homeowner
San Antonio, TX, on Sep 19, 2024

Certain things, not all just small things here and there needed to be redone

5.0
Verified Homeowner
Seguin, TX, on Sep 11, 2024

very easy and smooth!

4.9
Verified Homeowner
New Braunfels, TX, on Sep 10, 2024

The purchas experience was good

4.5
Verified Homeowner
San Antonio, TX, on Aug 30, 2024

Took too long to inform me that I did not qualify through in house lender, had to scramble for alternate financing, other than that it ended on positive note

4.8
Verified Homeowner
Cibolo, TX, on Aug 22, 2024

The home was an inventory home so we only went through the orientation and final walkthrough process which was handled very quickly and professionally but we were very happy and pleased also with the loan and closing process with how easy and efficient it was.

5.0
Verified Homeowner
San Antonio, TX, on Aug 18, 2024

Everything was perfect, however communicating the lender was not as efficient as all other aspects in the purchasing process. We felt we were prompting them to conduct their job duties as we ourselves contacted the company webpage vendors in order to have the application link fixed. Additionally, the lender would often miscommunicate with us, which ultimately could have impacted our closing. No other issues at all, we are very satisfied with our home.

4.8
Verified Homeowner