Top Homebuilder Ratings & Reviews

Legend Homes

Melissa Ranch

47 Homeowner Reviews Completed May 2023 - Nov 2024

Legend Homes << San Antonio

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.6

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

Legend Homes logo
Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Driving Directions
Request More Info
  Go to Builder Reviews page

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

San Antonio, on Mar 18, 2024

Well besides the leaky window upstairs, the leak under the kitchen sink, the leak from the roof on the side of the house, Yes these were repaired. All of my toilet paper holders have fallen off. Also 80% of my lawn are weeds. Seems to me that legend homes either needs to find another supplier for their sod cause they are spending money on weeds instead of grass. Or either altogether just stop laying down sod and spending the money and just level off the grounds and we can just let what ever weeds come up and mow them. I guess the one thing that I was happy about was the square footage I got for the money I paid. I actually got almost everything I was looking for, I almost gave up looking but my realtor finally was able to find 90 % of what I was needing. The rest will come in time. I only wish the interest rate had been lower when I bought, Legend is not to blame for that. So yes for the money I can recommend Legend. Now there is one thing I would change and don’t know if all or some builder do this but my heat compressor is in the attic above the second floor. I know this because this winter when using the heater we were experiencing cold temps on the bottom floor and high temps on the 2nd floor. Wasn’t sure why and when the technician came out he said because the heat compressor was in the attic closer to the 2nd floor. And that nothing could be done aside from moving it to the bottom floor. I don’t understand why it wasn’t put on the bottom floor to begin with, as heat rises. Well my room is on the bottom floor and now I will have to freeze in winter and my family on the second floor will have to be hot on the second floor. There seems to be no happy medium when it comes to winter. Just a friendly suggestion for what it’s worth. Also [name removed] and [name removed] have been wonderful to work with always ready to respond to situation that arise and very friendly and professional at all times. Unlike your sales rep who whether he is still there or not at the model home. Is rude, crude and very unprofessional. I had a complaint one day went to the model home and explained to him and he didn’t care, and he made it a point that it wasn’t his concern at all and by the way there was another employee there listening to our conversation and said nothing. Hope Legend has replaced him. He definitely is not a good spokesman for any business. Thank you

4.0
Verified Homeowner
San Antonio, on Jun 14, 2024

Was not informed of how to register our appliances

3.6
Verified Homeowner
San Antonio, TX, on Oct 16, 2024

i liked the quick and easy process and the people were great and very helpful. i didn’t like a couple things were forgotten on the touch ups

4.7
Verified Homeowner
San Antonio, TX, on Aug 06, 2024

Always on top of checking in and made sure everything was completed before move in date/ walk thru .

5.0
Verified Homeowner
San Antonio, TX, on Jul 30, 2024

Changed the construction manager without any explanation

4.5
Verified Homeowner
San Antonio, TX, on Jul 22, 2024

[name removed] was very good and very smooth purchased experience.

5.0
Verified Homeowner
San Antonio, TX, on Feb 25, 2024

My beautiful home

5.0
Verified Homeowner
San Antonio, TX, on Jan 03, 2024

The process was quick and easy. The repairs happened fast but had to follow to get some stuff done. Overall, it was a good experience

4.3
Verified Homeowner
San Antonio, TX, on Nov 26, 2023

I really liked how quick and easy the process was

5.0
Verified Homeowner
San Antonio, TX, on Aug 16, 2023

I truly felt like they were there to help me along the way and were patient with my circumstances. I love my home and am so glad I chose to go with Legend Homes

4.9
Verified Homeowner
San Antonio, TX, on Jun 29, 2023

Enrique was incredibly attentive to our needs and requests. He is a great asset to your team. He has been available any time I reach out and always made sure things are followed up on. The structure of the home is well done and we are happy with the structure. We were not super impressed by some of the finishing work on our home--painting was sloppy, fixtures were installed crooked, carpet installation didn't extend to the edges of the trim.

4.6
Verified Homeowner
San Antonio, TX, on Jun 01, 2023

Paint and restroom grout concerns

4.8
Verified Homeowner
San Antonio, TX, on May 21, 2023

My closing was almost delayed due to inspection findings not being completed. Myself and the construction manager worked out a timeline that we both agreed on so that the signing could move forward as planned

4.5
Verified Homeowner
San Antonio, TX, on Mar 15, 2023

It was a smooth transition all the way through. Friendly service and quick follow up if a problem was identified. I will/have already referred friends to this company.

5.0
Verified Homeowner
San Antonio, TX, on Feb 28, 2023

[name removed] was extremely transparent and helpful to us in the buying process and showing us houses that we would be interested in. Any question I ever had I felt completely comfortable asking and I knew I would get a good answer from him. [name removed] has helped me tremendously ever since the first time I met him at the pre-move in inspection. He is extremely friendly and always shows up with a "I'm here to help" attitude. I genuinely feel like he is also looking out for my best interest. Any issues that needed to be resolved got done in a timely manner with no hassle on myself making the moving process and buying process stress-free. I have really enjoyed working with [name removed], he has made the process so much easier. I would recommend [name removed] to friends and family because of how great [name removed] and [name removed] have been.

4.9
Verified Homeowner
San Antonio, TX, on Feb 18, 2023

Not everything was fixed in the house

4.4
Verified Homeowner
San Antonio, TX, on Jan 28, 2023

like that the team was able to come in and make repairs when needed

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Oct 16, 2024

i liked the quick and easy process and the people were great and very helpful. i didn’t like a couple things were forgotten on the touch ups

4.7
Verified Homeowner
San Antonio, TX, on Aug 06, 2024

Always on top of checking in and made sure everything was completed before move in date/ walk thru .

5.0
Verified Homeowner
San Antonio, TX, on Jul 30, 2024

Changed the construction manager without any explanation

4.5
Verified Homeowner
San Antonio, TX, on Jul 22, 2024

[name removed] was very good and very smooth purchased experience.

5.0
Verified Homeowner
San Antonio, TX, on Feb 25, 2024

My beautiful home

5.0
Verified Homeowner
San Antonio, TX, on Jan 03, 2024

The process was quick and easy. The repairs happened fast but had to follow to get some stuff done. Overall, it was a good experience

4.3
Verified Homeowner
San Antonio, TX, on Nov 26, 2023

I really liked how quick and easy the process was

5.0
Verified Homeowner
San Antonio, TX, on Aug 16, 2023

I truly felt like they were there to help me along the way and were patient with my circumstances. I love my home and am so glad I chose to go with Legend Homes

4.9
Verified Homeowner
San Antonio, TX, on Jun 29, 2023

Enrique was incredibly attentive to our needs and requests. He is a great asset to your team. He has been available any time I reach out and always made sure things are followed up on. The structure of the home is well done and we are happy with the structure. We were not super impressed by some of the finishing work on our home--painting was sloppy, fixtures were installed crooked, carpet installation didn't extend to the edges of the trim.

4.6
Verified Homeowner
San Antonio, TX, on Jun 01, 2023

Paint and restroom grout concerns

4.8
Verified Homeowner
San Antonio, TX, on May 21, 2023

My closing was almost delayed due to inspection findings not being completed. Myself and the construction manager worked out a timeline that we both agreed on so that the signing could move forward as planned

4.5
Verified Homeowner
San Antonio, TX, on Mar 15, 2023

It was a smooth transition all the way through. Friendly service and quick follow up if a problem was identified. I will/have already referred friends to this company.

5.0
Verified Homeowner
San Antonio, TX, on Feb 28, 2023

[name removed] was extremely transparent and helpful to us in the buying process and showing us houses that we would be interested in. Any question I ever had I felt completely comfortable asking and I knew I would get a good answer from him. [name removed] has helped me tremendously ever since the first time I met him at the pre-move in inspection. He is extremely friendly and always shows up with a "I'm here to help" attitude. I genuinely feel like he is also looking out for my best interest. Any issues that needed to be resolved got done in a timely manner with no hassle on myself making the moving process and buying process stress-free. I have really enjoyed working with [name removed], he has made the process so much easier. I would recommend [name removed] to friends and family because of how great [name removed] and [name removed] have been.

4.9
Verified Homeowner
San Antonio, TX, on Feb 18, 2023

Not everything was fixed in the house

4.4
Verified Homeowner
San Antonio, TX, on Jan 28, 2023

like that the team was able to come in and make repairs when needed

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, on Jun 14, 2024

Was not informed of how to register our appliances

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, on Mar 18, 2024

Well besides the leaky window upstairs, the leak under the kitchen sink, the leak from the roof on the side of the house, Yes these were repaired. All of my toilet paper holders have fallen off. Also 80% of my lawn are weeds. Seems to me that legend homes either needs to find another supplier for their sod cause they are spending money on weeds instead of grass. Or either altogether just stop laying down sod and spending the money and just level off the grounds and we can just let what ever weeds come up and mow them. I guess the one thing that I was happy about was the square footage I got for the money I paid. I actually got almost everything I was looking for, I almost gave up looking but my realtor finally was able to find 90 % of what I was needing. The rest will come in time. I only wish the interest rate had been lower when I bought, Legend is not to blame for that. So yes for the money I can recommend Legend. Now there is one thing I would change and don’t know if all or some builder do this but my heat compressor is in the attic above the second floor. I know this because this winter when using the heater we were experiencing cold temps on the bottom floor and high temps on the 2nd floor. Wasn’t sure why and when the technician came out he said because the heat compressor was in the attic closer to the 2nd floor. And that nothing could be done aside from moving it to the bottom floor. I don’t understand why it wasn’t put on the bottom floor to begin with, as heat rises. Well my room is on the bottom floor and now I will have to freeze in winter and my family on the second floor will have to be hot on the second floor. There seems to be no happy medium when it comes to winter. Just a friendly suggestion for what it’s worth. Also [name removed] and [name removed] have been wonderful to work with always ready to respond to situation that arise and very friendly and professional at all times. Unlike your sales rep who whether he is still there or not at the model home. Is rude, crude and very unprofessional. I had a complaint one day went to the model home and explained to him and he didn’t care, and he made it a point that it wasn’t his concern at all and by the way there was another employee there listening to our conversation and said nothing. Hope Legend has replaced him. He definitely is not a good spokesman for any business. Thank you

4.0
Verified Homeowner