Homebuilder Ratings & Reviews

Grand Homes Reviews

1,174 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Rockwall, Tx, on Nov 25, 2024

Our initial sales agent [name removed] was not very knowledgeable and did not ask questions that she didn’t know the answers to. It was very challenging at first. There were a lot of things we did not know that we had a choice in. For example, what side our staircase is on etc. she made the selections and we later found out that we had the option. However, later in the process our builder [name removed] was amazing and he made up for the initial contractual process. We loved working with [name removed]. The only downside was we did not get black stain on our stairs like we selected at design. Instead we got a dark brown oak color. We had to pay someone to correct it after closing.

4.4
Verified Homeowner
Celina, Tx, on Nov 25, 2024

We haven’t moved in yet

4.8
Verified Homeowner
McKinney, Tx, on Nov 22, 2024

Good warranty, and good customer care

4.0
Verified Homeowner
Plano, TX, on Nov 21, 2024

their committment to support customer

4.2
Verified Homeowner
Midlothian, Tx, on Nov 21, 2024

I’ve liked that warranty cs has been responsive in addressing my concerns and have had serviced some of my concerns already and have a plan for other concerns that will be addressed closer to the later part of the 1 year timeframe.

3.8
Verified Homeowner
Mansfield, TX, on Nov 21, 2024

[name removed] our warranty person is very exceptional. Goes above and beyond for the home owners

5.0
Verified Homeowner
Celina, Tx, on Nov 20, 2024

[name removed] has been very responsive, communicative, and a great action taker. [name removed] always kept me in the loop during the construction time. I had a different builder to begin with and [name removed] took over after the other guy quit. Ever since [name removed] took over, he had been very responsive & communicative. After I moved in, I have to say the Grand Homes team performed above expectations on the after sales experience for me. If I don't know what to do, I texted [name removed] and he would get right back to me. He would either personally showed up on my doorstep or told me he had contacted someone who would come help me. He would also checked in after few days to ensure I have been taken care of. Nothing beats that experience!

4.8
Verified Homeowner
Prosper, TX, on Nov 20, 2024

I am happy with grand home experience

5.0
Verified Homeowner
Grand Prairie, Tx, on Nov 19, 2024

All warranty work has been completed to datte and promptly. Very satisfied. I had a cut wire in the kitchen at move in which was a GFI plug so all of the island plugs would not work. Surprised this was not caught during the build or quality control testing at completion.

5.0
Verified Homeowner
Midlothian, TX, on Nov 19, 2024

[name removed] the new warranty Rep has been doing a great job, promptly responding to all my requests and even doing above and beyond to take care of my needs.

5.0
Verified Homeowner
Grand Prairie, Tx, on Nov 17, 2024

I liked the communication best I had great communication from the sales team and the builder. Everyone was so easy to work with. The service after the sale has been equally amazing. Well done all around.

5.0
Verified Homeowner
Rowlett, TX, on Nov 17, 2024

The building process and communication at the Beginning, but since closing everything has been great. We love our home.

4.9
Verified Homeowner
Little Elm, Tx, on Nov 17, 2024

First contact with Grand Home was [name removed]. She was well easy to talk to. She listened and understood what we were looking for in a new home. After she left we had the pleasure of working with [name removed] and she too was delightful. Working with [name removed] was not a good experience. I’m am thankful we were given [name removed]. He is an absolute joy! He was willing to answer questions, met at the house about questions and fixed problems that were issues created from Mr.Cook. Your company is very very fortunate to have Mr. [name removed] working for you. He is a talented, educated and personable individual. He has impeccable customer service skills and knowledge of your product. I would have him build me a home again.

4.9
Verified Homeowner
Rowlett, Tx, on Nov 16, 2024

We love the modern house plan and very happy with the end result. However we had a concern on change of so many builder without giving adequate information

4.1
Verified Homeowner
Celina, Tx, on Nov 13, 2024

They are prompt

5.0
Verified Homeowner
Grand Prairie, Tx, on Nov 10, 2024

[name removed] has been great with the few issues we have had. He has responded promptly and got issues resolved!

5.0
Verified Homeowner
Little Elm, Tx, on Nov 09, 2024

The warranty service has been great. Our rep checks in on us periodically to make sure everything is still going well.

5.0
Verified Homeowner
Little Elm, Tx, on Nov 09, 2024

Very responsive

4.7
Verified Homeowner
Plano, TX, on Nov 08, 2024

I like that way design and build it

4.0
Verified Homeowner
Wylie, Tx, on Nov 08, 2024

Our sales rep and assistant: [name removed] and [name removed] were phenomenal! Additionally, I would like to mention our building [name removed] went above and beyond to ensure we were happy with our final product and he was just overall an experienced builder to work with. He also promptly addressed any issues we came across. A huge thanks to the entire team!

4.8
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less