Homebuilder Ratings & Reviews

Classic Homes Reviews

566 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 24, 2024

Our super, David, did an excellent job getting his items finished and handling his punchlist. Kent on the other hand for warranty was routinely disorganized, telling us trades were scheduled for specific days and being ahead or behind one day, or having trades show up with no warning at all (fortunately on the occasions we know of we were home). On the latest group of submissions for warranty the soonest he could get out was a month and a half--which having worked in homebuilding before we appreciate being busy, however that far out just to see some of the issues is a stretch. We would recommend looking into Kent's time management and organization.

2.7
Verified Homeowner
Monument, CO, on Nov 22, 2024

response to reported problems q

4.6
Verified Homeowner
Monument, CO, on Nov 22, 2024

We appreciate the constant interaction, and prompt response to our heat vent issue. We also appreciate that someone is coming to fix most of what we've noted. OTOH, perhaps a couple of options should have been stressed more. There are a lot of decisions to make when building a home, but the need for gutter heaters means outlets under the eaves should probably be standard, or at least why you'd want them for reasons other than decorating should be emphasized. The garage is surprisingly narrow, also.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2024

I like how helpful the classic home personal are. They are so knowledgeable and willing to share their expertise. I felt like "they have our back".

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 19, 2024

Classic Homes Survey John was our go-to point-of-contact during the construction process and final walk-through. He was an endless fount of knowledge and identified faults for corrective action that we as new homeowners might never have noticed. Walking through the completed garage on one occasion, John noticed a section of concrete that showed evidence of freezing. On our next visit a few days later, that section had been replaced. On another occasion during the pre-drywall inspection, John noticed the awkward placement of the entry way light switches for the kitchen. The switches were placed far back into the entry way instead of near the kitchen entry. Left uncorrected, this misplacement, set into drywall, would have been most obvious and probably most irritating. John also corrected an out of plumb section of wall tiles in the main bath that became very obvious once the glass shower doors were installed. The out of plumb tiles left an excessive gap between the shower glass and the tiles. Thus, a potential leaky shower was averted. Thanks, John. Another fix that John made is covered in #10 below. James has been an excellent representative for Classic Homes and exceedingly pleasant, patient and understanding of this homeowner's frequent Service Requests - always responding with the appropriate cadre of trades people. Our interactions with the office - Teresa, June and Christopher have been exceedingly pleasant, professional and most helpful before, during and after the new home buying process. They have interacted with my wife and I at a level above and beyond our expectations. I think your customer care program must be one of, if not, the best in the business. I have heard and read stories of other builders ignoring customer concerns after the sale, but not so with Classic Homes. This has been another very pleasant surprise that I have certainly tested to the limit. I have used your Service Request site extensively -- to the point of being a royal $%#*. I can attest to the excellent response to my numerous Service Requests. Dislikes: 1. Roof Shingles: Starting at the top of my list and the most prominent is the dark, broiling, heat-absorbing black roof shingles. I understand the dark roof color is driven by aesthetics/curb appeal of contrasting/complimentary body colors, as well as costs, however.... Suggested Action: Are there no color pallet choices for a home's exterior that would compliment a lighter, cooler shade of roof shingles? 2. Medicine Cabinets: The absurdly shallow and optional medicine cabinets and the door arc that has no limit until the cabinet door handle strikes the mirror. Corrective Action: Always hold the door with one hand and reach with the other. 3. Shower Windows: Clear-story windows in a glass enclosed shower directly opposite the tall vanity mirror and adjacent to our neighbor's same two clear-story bathroom windows and vanity mirror. Corrective Action: Applied opaque film over windows. 4. Planet Granite: FYI: Years ago in our previous home, we had a new granite counter top installed by Planet Granite. They laser measured the space. When the granite counter top arrived, the long end was not cut to a 90 degree angle, so it did not fit against the refrigerator. They had to bring in a hand grinder and square the end to make it fit the space. a. Fast forward to 2023-24 and this Valencia Ave. home and the master bath granite counter top: The two pre-drilled faucet holes appear to be 1/4" off from each other. The left faucet is 1" from the backsplash while the right faucet is 3/4" from the backsplash. This 1/4" difference makes it difficult (per Service Request) to work the plunger on this poorly designed idea (Fault: Moen) of placing the plunger rod behind the faucet, especially when the installers do not account for the depth of the back splash that they have cut and installed and then apparently incorrectly pre-drilled one of the faucet holes. In fairness, perhaps the holes were drilled the same distance from the edge, but the counter's long edges were not square and they had to compensate for the visible front edge. End result is the same. Corrective Action: James made some adjustments under the sink, but I may introduce a forward bend to the rod eventually, unless I can find a more functional replacement. In our present basement bathroom, the faucet has a full 1" spacing from the backsplash and relatively easy to operate. The upstairs guest bathroom is less than 1" but still easier to operate than the main bath faucet. b. Our new granite counters were ordered with the special sealer treatment that is supposed to be good for years - we thought this meant no water spots - yet the counters still stain rapidly from water. We thought the purpose of this special sealer was to prevent stains. Corrective Action: If Planet Granite applied the long-term sealer, then we need to be educated on what to expect from this much-touted, longer-lasting sealer, if not stain-free counters. 5. Moen Faucets: a. On the subject of faucets, is what I call the so-called, "knock-off," foreign-made aerators (Fault: Moen) which do not aerate. Currently, you can not run water into any sink without it splashing up onto the counters. Having used genuine, round, screw-in type aerators, I know how effective they can be in preventing water splashing everywhere. b. On one Service Request visit with James, I raised the question of no aerators in the faucets because of the constant need to wipe up splashes on the granite. He said that there were "aerators" installed in the faucets as he pulled one out of the end of the faucet. Like the current faulty design of the Moen faucets, is their apparent knock-off, imitation aerators that do not aerate. Definitely a dislike. Corrective Action: Unlikely. My Kingdom for a genuine, American-made aerator. 6. Hot Water: a. It takes up to 60 seconds before hot water arrives at the kitchen faucet in the morning and almost as long during the day when the faucet is idle for a period of time. Corrective Action: Relocate the kitchen to the basement. 7. Window Sill Package: a. In the design center we mistakenly did not ask what the window sill "package" included. It did not include the three clear-story windows in the dining room or bedroom. They are left in a rough texture like the walls. Dusting is a problem. Corrective Action: Use a soft vacuum attachment. Skip the dusting. This too was addressed by James and an additional coating of paint was applied. 8. MDF: a. Painted MDF shelves have a very rough texture in pantry and closets. Corrective action: Shelf paper applied in pantry and taped to bottom of shelf. I suppose the rough texture is a by-product of the MDF that even furniture paint could not remedy. 9. Garage Door: a. Garage door made violent bangs, rattles and squeaks when operated. I was told that this is a common complaint in these homes. After writing a service request, James had the installing company visit and they oiled the hinges and re-aligned one track. It's still not quiet, but an improvement. The tech suggested that the small H/P opener motor may contribute to the noise. (?) b. In the process of finding a part/serial number to register the door opener, I noticed an accumulation of dirt, dust and grime on top of the opener. It looks like the opener was sitting on a shelf for some time, sans box, and perhaps even had some prior use. Corrective Action: None, really. Having replaced a functional 20+ year-old door and motor that was quiet as a whisper last year at our previous home with an obnoxiously loud new door, I can only imagine that the low quality of foreign parts in subsequent replacement doors will remain the same, if not worsen. The newer, louder door at our previous home was still not as ear-piercingly loud as this new-build door. Did I say "worsen?" 10. Concrete Voids: a. On a walk-through with John, I noticed two horizontal voids in the garage foundation (house side) one approx 14"x4" and another one approx. 8"x4. Note: Construction was over the winter months. Corrective Action: Upon request, John filled in the voids with new concrete. 11. Foundation Cracks: a. Before the insulation was applied in the mechanical room foundation, there was a crack in the concrete that started near the top of the east wall near the corner with the south wall and traveled downward and across the south wall and through the newly installed framing and into the great room closet, terminating at about 12"-18" into the closet space. John said there was an engineering report in an email that he sent me stating that the crack was a surface or superficial crack and not structural. Corrective Action: None. 12. Patio Cracks: a. Another Service Report involved a small crack in the patio concrete. The initial southbound crack was a hair-line crack that began at the north edge of the patio and stopped at the first expansion joint. The crack has since migrated beyond the joint into the center of the patio. And a similar northbound crack was seen progressing on the south side of the patio as if to meet up with the southbound crack. James viewed the initial crack and said it did not qualify for warranty work at that point. Corrective Action: None. Cracks are not wide enough to warrant action at this time. Not wanting to hide the potential widening cracks, I did not apply the Sitka caulking yet. 13. Sidewalk/Entryway Gaps: a. This next item was not a Service Request. This involved the front side walk, entryway and steps and the patio concrete where it abuts the building and patio support columns. Gaps have appeared in the sidewalk and entryway concrete abutting the house and garage, as well as, a crack at the bottom of one entryway step that could allow water intrusion. Corrective Actions: I have Sitka caulked all visible gaps and crack along the front sidewalk and entryway and around the patio where the concrete abuts the house, as well as, around the gaps in the patio support columns. 14. Structure: a. This last item is considered structural according to James and was written as a Service Request. This defect concerns the floor in the dining, living room and kitchen. The most obvious elevation change is the 1/4" dip in the floor approximately in line with the living room wall corner near the sliding door opening. The dip is shallower as it extends outward toward the kitchen. James and a construction supervisor inspected the basement ceiling just below this area, as well, and discovered an irregularity where the ceiling and wall meet. Corrective Action: Since this is considered structural James advised me that I have 8 years to correct this warranty-covered structural defect. However, according to the construction expert, the fix would require extensive deconstruction inside and out with the foundation to include the basement ceiling below the defect area. Given such an extreme disruption and deconstruction, I have delayed proceeding with remedial action, keeping in mind that once this neighborhood is completed this particular construction expertise will disperse to the winds, if not altogether, disappear. Action pending.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 18, 2024

The warranty experience has been great, my biggest complaint is the number of times we have had to use it in the first 6 months of completing the house on things that were not able to be seen during the final walkthrough.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 17, 2024

I received proper communication initially when moving into my home when it came to the warranty. There was good communication, transparency, etc. Now I’ve had a single claim in for over 2 months 6 months in to my purchase, and now a list of things I need to address with you is 20+ items long. It’s crazy you can sell a half a million dollar asset and operate like this.

4.1
Verified Homeowner
Colorado Springs, CO, on Nov 16, 2024

Everything was great!! We loved the whole process. We have built several houses/townhomes and this process far exceeded our expectations. Thank you Classic

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

I have had a number of major system failures with the first 60days of owning my home a major sewer backup which resulted in shut all over my bathroom due to construction debris in my pipes which they said they scoped. Now a no functional water heater they i am being directed to coordinate myself as a manufacturer problem. Major clogs in water pipes due to construction debris clogging fixtures

3.9
Verified Homeowner
Monument, CO, on Nov 15, 2024

It was all an easy process. Classic kept great communications for all steps.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

Great staff at the model, great communication between super and myself.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

The entire process was seamless and the Classic team is wonderful!

5.0
Verified Homeowner
Monument, CO, on Nov 15, 2024

John, Curtis, Maureen and Craig communicated extremely well as we were living in Kansas City so we weren't able to come by and look at the property much during the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

Communication between all parties were excellent. The process was smooth and straightforward.

5.0
Verified Homeowner
Monument, CO, on Nov 15, 2024

The people from sales Josh and Karen to Doug the home superintendent were great to work with. The people that built our home made sure they did a very good job. We feel like we are part of the Classic family.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2024

The team was great responding to our problem we had.

4.5
Verified Homeowner
Monument, CO, on Nov 12, 2024

I personally think that your Construction Manager is an arrogant individual, he try's to belittle people and act like the issues that are brought to leaderships attention are nothing and that those things are normal. When in fact that are clearly not minor if a Home Owner brings them up to discuss they should be addressed in a more professional manner. Or all together by someone else in a higher position.

3.2
Verified Homeowner
Monument, CO, on Nov 11, 2024

Warranty service/custom care has been very responsive and taken care of any issues we’ve had. Chase has been great about addressing any issues and scheduling repairs. He listened to us with concerns about scratched tubs and investigated the attempted repairs that were made before we closed on the house.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2024

Classic has process, personnel, and follow-through. I had high awareness about where I was in the purchase process and I had high confidence that any concerns, questions, or changes would be addressed.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 08, 2024

Everything from sales to support has been disappointing. Sales advised in writing that the home built in front of mine was a ranch with a 2 car garage - in fact it's a ranch with a 3 car garage. From basic drain issues in the window wells which were never proper installed to duct work in the dry walls which makes popping noises - this home is a disappointment only to find out nothing is covered under what I was told very directly was a bumper to bumper warranty for the first year. Basic structural issues should not be happening in a new Classic home - This useless survey won't even matter I imagine as well.

0.5
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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