Top Homebuilder Ratings & Reviews

Normandy Homes

Watson Branch

61 Homeowner Reviews Completed Aug 2023 - Nov 2024

Normandy Homes

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7












Community Profile

Normandy Homes logo

Minutes away from the heart of downtown Mansfield and surrounded by restaurants, shopping, and entertainment, this community offers everything a homeowner may need and more! Watson Branch features a 10-acre linear park and trail through the project, as well as nearby access to the Mansfield Public Trail System. The community is also zoned for children to attend school in the highly rated Mansfield Independent School District.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Jun 22, 2024

I like the response time and follow up. I dislike some things like the lawn not being level. Home Pro items are not covered in warranty.

5.0
Verified Homeowner
Mansfield, on Oct 27, 2024

The Warranty people take a little time to respond when I need to get a hold of them.

4.2
Verified Homeowner
Mansfield, TX, on Nov 14, 2024

[name removed] and [name removed] are my amazing. they make the experience easy

5.0
Verified Homeowner
Mansfield, on May 22, 2024

We have not had any problems, quite the opposite. Excellent attention.

5.0
Verified Homeowner
Mansfield, on Oct 17, 2024

Just a few minimal details, on bathrooms with de silicone.

5.0
Verified Homeowner
Mansfield, TX, on Nov 04, 2024

The passion of the sales manager and builder about their product was reassuring about the quality of the home.

5.0
Verified Homeowner
Mansfield, on May 20, 2024

They have been efficient and timely with all my concerns.

5.0
Verified Homeowner
Mansfield, on Sep 29, 2024

I like the professional service that I recieved

4.9
Verified Homeowner
Mansfield, TX, on Oct 22, 2024

There are 3 appts that you do that are related to money spent. First you pick a lot and elevation with basic items you would like to have. Then homepro is next, lots of money spent here. Then final electrical/gas/etc. I feel it should be changeable between the 3 so you can spend exactly where you limit is. For example, we wanted to spend no more than $600. We came in 5 grand cheaper and we would have used that at homepro or possible requested a different lot. But at this point it is too late to change lots.

4.9
Verified Homeowner
Mansfield, on Apr 29, 2024

I like theprofessional service thatthey havein place

5.0
Verified Homeowner
Mansfield, on Aug 28, 2024

Attention to detail. Wanted fans in every room

4.8
Verified Homeowner
Mansfield, TX, on Oct 14, 2024

I like that they keep us in the loop with the progress of the house while it was being built

4.9
Verified Homeowner
Mansfield, on Mar 18, 2024

Customer service is great!! [name removed] is always there to support me whenever needed!!

5.0
Verified Homeowner
Mansfield, on Jul 20, 2024

I would not recommend to anyone. I don't even want it for myself. From the bad caulk job, cracked floor tiles, cracked primary tub, the oven & dishwasher breaking the first 30 days due to poor installation. I really wish there was a way to walk away from it cleanly without a foreclosure.

3.7
Verified Homeowner
Mansfield, TX, on Oct 03, 2024

[name removed] was the best part of the experience! They have been nothing but great with amazing hospitality and welcoming us into our new home! They fixed things we needed fixed and helped with any concerns we have had no issues!

4.5
Verified Homeowner
Mansfield, on Mar 06, 2024

Houses are too close to each other, narrow street, garage is a little less than 2-car garage, bent nails found.....

4.4
Verified Homeowner
Mansfield, TX, on Sep 12, 2024

We loved [name removed] and [name removed]! They were always a call, text, or email away. They were very honest and helpful through the entire process. We’re so excited to be apart of this welcoming community!

5.0
Verified Homeowner
Mansfield, on Mar 03, 2024

The service Manager, Mr [name removed] is great, he checked in often to make sure everything works.

5.0
Verified Homeowner
Mansfield, TX, on Sep 07, 2024

The support I was given by both [name removed] and [name removed] was excellent.

5.0
Verified Homeowner
Mansfield, on Mar 01, 2024

Everything is great. Great customer service and friendly.

5.0
Verified Homeowner
Mansfield, TX, on Jul 19, 2024

I like the whole process and friendliness of the management team.

4.9
Verified Homeowner
Mansfield, on Feb 20, 2024

Cracks in nearly every room, issue with sprinkler system, no working outlets in master bath, bad calk at the doors, backdoor scrubs, countertops have poor seal at edges, horrible label for electrical panel. If I had the chance to reverse the purchase I would in a Mississippi minute

2.6
Verified Homeowner
Mansfield, TX, on May 22, 2024

Every single aspect. From inspections, attention to detail, and guidance along every step. The welcome gift was well thought out as well. Both [name removed] and [name removed], are amazing team up to craft, care and guide throughout the process.

4.3
Verified Homeowner
Mansfield, on Feb 07, 2024

[name removed] has been very accommodating and proactive

4.7
Verified Homeowner
Mansfield, TX, on May 08, 2024

Great communication from [name removed] and [name removed]. Quality of work within the house. Customization options during design.

4.9
Verified Homeowner
Mansfield, TX, on Jan 07, 2024

The electrical outlet in the dryer didn’t work.

3.8
Verified Homeowner
Mansfield, TX, on Dec 28, 2023

Everything was so smooth and fast. [name removed] and [name removed] a key for a great experience and show the best for the company too.

5.0
Verified Homeowner
Mansfield, TX, on Dec 06, 2023

Every thing was good from startto finish

5.0
Verified Homeowner
Mansfield, TX, on Nov 06, 2023

Nothing to complain

4.8
Verified Homeowner
Mansfield, TX, on Oct 19, 2023

Normandy Homes Associates listens and are very helpful. I love that they pay attention to details and use best quality products. I am very satisfied with my purchase and also the process.

5.0
Verified Homeowner
Mansfield, TX, on Aug 20, 2023

Delivered what promised

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Nov 14, 2024

[name removed] and [name removed] are my amazing. they make the experience easy

5.0
Verified Homeowner
Mansfield, TX, on Nov 04, 2024

The passion of the sales manager and builder about their product was reassuring about the quality of the home.

5.0
Verified Homeowner
Mansfield, TX, on Oct 22, 2024

There are 3 appts that you do that are related to money spent. First you pick a lot and elevation with basic items you would like to have. Then homepro is next, lots of money spent here. Then final electrical/gas/etc. I feel it should be changeable between the 3 so you can spend exactly where you limit is. For example, we wanted to spend no more than $600. We came in 5 grand cheaper and we would have used that at homepro or possible requested a different lot. But at this point it is too late to change lots.

4.9
Verified Homeowner
Mansfield, TX, on Oct 14, 2024

I like that they keep us in the loop with the progress of the house while it was being built

4.9
Verified Homeowner
Mansfield, TX, on Oct 03, 2024

[name removed] was the best part of the experience! They have been nothing but great with amazing hospitality and welcoming us into our new home! They fixed things we needed fixed and helped with any concerns we have had no issues!

4.5
Verified Homeowner
Mansfield, TX, on Sep 12, 2024

We loved [name removed] and [name removed]! They were always a call, text, or email away. They were very honest and helpful through the entire process. We’re so excited to be apart of this welcoming community!

5.0
Verified Homeowner
Mansfield, TX, on Sep 07, 2024

The support I was given by both [name removed] and [name removed] was excellent.

5.0
Verified Homeowner
Mansfield, TX, on Jul 19, 2024

I like the whole process and friendliness of the management team.

4.9
Verified Homeowner
Mansfield, TX, on May 22, 2024

Every single aspect. From inspections, attention to detail, and guidance along every step. The welcome gift was well thought out as well. Both [name removed] and [name removed], are amazing team up to craft, care and guide throughout the process.

4.3
Verified Homeowner
Mansfield, TX, on May 08, 2024

Great communication from [name removed] and [name removed]. Quality of work within the house. Customization options during design.

4.9
Verified Homeowner
Mansfield, TX, on Jan 07, 2024

The electrical outlet in the dryer didn’t work.

3.8
Verified Homeowner
Mansfield, TX, on Dec 28, 2023

Everything was so smooth and fast. [name removed] and [name removed] a key for a great experience and show the best for the company too.

5.0
Verified Homeowner
Mansfield, TX, on Dec 06, 2023

Every thing was good from startto finish

5.0
Verified Homeowner
Mansfield, TX, on Nov 06, 2023

Nothing to complain

4.8
Verified Homeowner
Mansfield, TX, on Oct 19, 2023

Normandy Homes Associates listens and are very helpful. I love that they pay attention to details and use best quality products. I am very satisfied with my purchase and also the process.

5.0
Verified Homeowner
Mansfield, TX, on Aug 20, 2023

Delivered what promised

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Jun 22, 2024

I like the response time and follow up. I dislike some things like the lawn not being level. Home Pro items are not covered in warranty.

5.0
Verified Homeowner
Mansfield, on May 22, 2024

We have not had any problems, quite the opposite. Excellent attention.

5.0
Verified Homeowner
Mansfield, on May 20, 2024

They have been efficient and timely with all my concerns.

5.0
Verified Homeowner
Mansfield, on Apr 29, 2024

I like theprofessional service thatthey havein place

5.0
Verified Homeowner
Mansfield, on Mar 18, 2024

Customer service is great!! [name removed] is always there to support me whenever needed!!

5.0
Verified Homeowner
Mansfield, on Mar 06, 2024

Houses are too close to each other, narrow street, garage is a little less than 2-car garage, bent nails found.....

4.4
Verified Homeowner
Mansfield, on Mar 03, 2024

The service Manager, Mr [name removed] is great, he checked in often to make sure everything works.

5.0
Verified Homeowner
Mansfield, on Mar 01, 2024

Everything is great. Great customer service and friendly.

5.0
Verified Homeowner
Mansfield, on Feb 20, 2024

Cracks in nearly every room, issue with sprinkler system, no working outlets in master bath, bad calk at the doors, backdoor scrubs, countertops have poor seal at edges, horrible label for electrical panel. If I had the chance to reverse the purchase I would in a Mississippi minute

2.6
Verified Homeowner
Mansfield, on Feb 07, 2024

[name removed] has been very accommodating and proactive

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Oct 27, 2024

The Warranty people take a little time to respond when I need to get a hold of them.

4.2
Verified Homeowner
Mansfield, on Oct 17, 2024

Just a few minimal details, on bathrooms with de silicone.

5.0
Verified Homeowner
Mansfield, on Sep 29, 2024

I like the professional service that I recieved

4.9
Verified Homeowner
Mansfield, on Aug 28, 2024

Attention to detail. Wanted fans in every room

4.8
Verified Homeowner
Mansfield, on Jul 20, 2024

I would not recommend to anyone. I don't even want it for myself. From the bad caulk job, cracked floor tiles, cracked primary tub, the oven & dishwasher breaking the first 30 days due to poor installation. I really wish there was a way to walk away from it cleanly without a foreclosure.

3.7
Verified Homeowner