Homebuilder Ratings & Reviews

Normandy Homes Reviews

447 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Nov 24, 2024

Good quality home, smooth buying experience and clear instructions.

4.7
Verified Homeowner
McKinney, TX, on Nov 24, 2024

The built quality was poor. As a builder there were lots of mistakes and refusal to fix them. There were lots of poor craftsmanship. The sales process was full of lies and false information. The asking for the house was over a $100,000 more than the market value. There were shortcuts and square footage cuts. Overall very disappointing and frustrated. This will be shared on other media outlets.

2.0
Verified Homeowner
McKinney, TX, on Nov 20, 2024

Poor quality

2.3
Verified Homeowner
McKinney, TX, on Nov 18, 2024

I liked [name removed]’s quick and thorough communication, and follow-up after various purchase stages, even on her days off. I liked [name removed]’s thorough walk-through presentation and quick responses to several needed repairs. I liked being able to Close online via docusign rather than in-person.

4.8
Verified Homeowner
Celina, TX, on Nov 17, 2024

the sales rep. [name removed] is awesome and the purchase was a great experience

4.2
Verified Homeowner
McKinney, TX, on Nov 16, 2024

Good experience to allow customers provide real world feedbacks after moved in.

2.6
Verified Homeowner
Mansfield, TX, on Nov 14, 2024

[name removed] and [name removed] are my amazing. they make the experience easy

5.0
Verified Homeowner
Frisco, TX, on Nov 14, 2024

The people that I worked with were all great. The house seems to be built with quality.

5.0
Verified Homeowner
Mansfield, TX, on Nov 04, 2024

The passion of the sales manager and builder about their product was reassuring about the quality of the home.

5.0
Verified Homeowner
McKinney, TX, on Nov 02, 2024

We like the commitment to meet deadlines and meeting the customer satisfaction. Being the first home for us, we are still not getting a grasp of the warranty requests

4.3
Verified Homeowner
McKinney, TX, on Oct 31, 2024

Our purchase experience met our expectations and everyone from the purchase team was excellent and communicated effectively. The only thing we disliked was the quality of the home and its craftsmanship. We feel that for the price point these homes are, craftsmanship should be top notch. Another thing that we disliked was the amount of time we were given to choose upgrades. I wish there were more options for the quarts selection and the option for different garage doors.

4.8
Verified Homeowner
Mansfield, TX, on Oct 27, 2024

The Warranty people take a little time to respond when I need to get a hold of them.

4.2
Verified Homeowner
Celina, TX, on Oct 25, 2024

[name removed], our construction manager, went above and beyond for us as first-time home buyers. During the pre-closing orientation, he was incredibly thorough and patient, walking us through every detail of our new home. We truly appreciated how he took the time to explain each feature and offered valuable tips on maintaining them. His dedication made the whole experience both enjoyable and reassuring. Additionally, [name removed], our sales representative, worked seamlessly with my agent. Her professionalism, warmth, and welcoming demeanor made the entire process smooth and stress-free. She kept us informed every step of the way, making us feel genuinely cared for throughout. We are truly grateful for such a positive home-purchasing experience. As first-time home buyers, it is a meaningful milestone in our lives, making a big step forward. From being a student lived in an apartment's living room, to becoming a husband, to becoming parents, and now to be homeowners as a family.

5.0
Verified Homeowner
Celina, TX, on Oct 23, 2024

The purchase process was just fine and the Normandy staff are real nice including [name removed] and [name removed]. They are accessible and personal to work with. My wife and I enjoyed working with both of them. [name removed] has been real great since our move in and very helpful on teaching us more about the features of the appliances and etc. My reduced overall rating has to do with the features in the home as there are very few cabinet storage spaces in the home. I am sure all of that added storage would be an upgrade. We bought a spec home and we were not able to make any changes to the build so we got what was there on the spec sheet. There are no bathroom cabinets and very little other storage cabinets throughout the house. The master bath sink cabinets have such small drawers its impossible to put hardly anything in the drawers but a tooth brush and tooth paste. The odd side drawers also preclude you from putting any small baskets or bins in any of the drawers. The master bath has no cabinet storage space except for the part under the sink, which is quite small. The only solution is to spend more money to install cabinets in the toilet area for some actual storage in the all of the bathrooms. The kitchen cabinets are not deep at all and it is hard to get much of the cooking pans and etc in the upper cabinets. We filled up these cabinets very quickly and there is little room to put out array of pots and pans. I believe that this can be done so much better as you have all the space you need to build large cabinets but that is not what we got. I figure that the reduced amount of wood material to make the cabinets probably saved Normandy Homes a few hundred dollars. Enjoy the money as we deal with the cabinet folks to pay for cabinets in every bathroom and seek out additional storage solutions for our personal items.

4.7
Verified Homeowner
Prosper, TX, on Oct 23, 2024

I recently purchase a new home from Normandy Homes and entire experience has been fantastic from start to finish< Throughout the entire process, the team was professional responsive and easy to work with they were always available to answer question and kept me updated at every stage of construction to name a few professional, Like [name removed] and [name removed] were like my family member I enjoyed getting calls on every update I think twice a week thank you for all your help guys

5.0
Verified Homeowner
Prosper, TX, on Oct 22, 2024

Last minute request from normandy to change the brick color of my home is making me regret my decision of going with normandy

4.4
Verified Homeowner
Mansfield, TX, on Oct 22, 2024

There are 3 appts that you do that are related to money spent. First you pick a lot and elevation with basic items you would like to have. Then homepro is next, lots of money spent here. Then final electrical/gas/etc. I feel it should be changeable between the 3 so you can spend exactly where you limit is. For example, we wanted to spend no more than $600. We came in 5 grand cheaper and we would have used that at homepro or possible requested a different lot. But at this point it is too late to change lots.

4.9
Verified Homeowner
Celina, TX, on Oct 21, 2024

I am getting almost prompt response as needed!

4.7
Verified Homeowner
Celina, TX, on Oct 21, 2024

Liked support from Salesperson, [name removed]. She was really helpful and assisted us in her full capacity. Liked floor plan and high ceilings Liked having separate air conditioning, heating for each floor Disliked: Design center options especially with flooring need to be improved a lot. We also felt we had to rush thru some design selections and LVP options were limited and the one which we selected initially were not available and had to go with our second choice.  Disliked construction quality of external concrete driveway, exterior finish at the concrete slab. There were lot of imperfections with concrete work in driveway, garage and gaps between concrete slab and brick which builder says it is cosmetic and cannot be further worked on LVP floor at time of move in had lot of stains and it was not cleaned properly to get rid of paint stains Concrete driveway had lot of stains Garage floor has some holes

4.0
Verified Homeowner
Mansfield, TX, on Oct 17, 2024

Just a few minimal details, on bathrooms with de silicone.

5.0
Verified Homeowner

Builder Profile

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Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.