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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Mar 03, 2025
I gave 10's for [name removed] and [name removed]. They were great to work with. If this grade was for leadership the score would be much lower. Ranging from 3-7 and I do not have much trust in [name removed] at this point in time. See below: Starting with sales: We like [name removed], she is genuine and does what she can to assist. Dislike- the rushed sales tactics implemented by [name removed] leadership. Construction experience- [name removed] was great and [name removed] is lucky to have him. He was thorough and informative since the first day we met him. He did a great job at closeout and final walk. He listens to the customer and does what he can to resolve issues immediately. Dislike- Project Manager was non-existent and not accountable. We had an issue with the flooring and [name removed]'s actions proved they don't care about customer concerns. Examples of this were installing the finishes one day after raising the concern. Letting weeks go by without a follow up and flat out refusing to work with us about our concerns. This stems from poor leadership. I have told everyone I know about my experience. Sales Manager- Similar to the PM, non existent and lacks leadership and customer skills. Flat out refused to help us at all when we expressed our concerns about the flooring. Quality of the product: If you are a retired person or new homeowner with little experience this home is appealing. However, to the experienced buyer there is a lot of really noticeable issues. Our home for example: Switch boxes wired incorrectly. Code violations at recessed lights. Bare bulb fixture installed against drywall underside of ceiling when model home shows recessed light in the hall. Light fixture in guest bathroom not centered on the sink properly. Fire hazard, arcing potential in the electrical boxes. Cheap OSB board for subfloor lots of movement. Cheap bathroom cabinets from 1985. Poor installation of carpeting. Lots of areas where the tack strip was poking through and hitting our feet. Sanitary lines in Master Bath brought up in middle of cabinet taking away home owners options. Overall Design and Layout: All the designers on this project should go back to school. Many things did not make any sense and showed lack of planning and experience. Examples below: Poor switch and outlet locations. I had to correct outlet locations during "rough in" Lay out of kitchen recessed lights done by someone without experience. Layout of supply grills and return in poor locations. Too close to wall, etc. Layout of smoke detectors in the bedrooms not per code. Too far away from the door way. Locations for switches at the staircase should have been on the stair wall not on the short wall where people put furniture etc. Location of thermostat should have been upstairs. The master bathroom and closets in the IVY unit planned poorly. The cheaper middle units have much larger master bathroom. Leadership needs to be more accountable when dealing with customer issues. They appear to be hiding behind their one-sided contract that they won't negotiate. Warranty division only offers visits from 9am to 2pm M-Th. Appears to be a tactic by leadership to get through the one year builders period reducing profit fade by making it difficult for homeowner with jobs to get items corrected.
City of Westlake, on Mar 11, 2025
It feels like I was literally pulling out teeth every steps of the way, as I was trying to get settled into this property
City of Westlake, FL, on Mar 02, 2025
Availability of people to assist and answer related questions
City of Westlake, on Mar 04, 2025
I enjoyed the experience with each individual from the Sales team, the builders, and the team assigned after moving in.
City of Westlake, on Mar 10, 2025
We loved our sale person [name removed]- she went above and beyond! Our builder [name removed] also went above and beyond, the communication was outstanding. We love our house
City of Westlake, on Feb 28, 2025
Incredibly friendly and communicative staff.
City of Westlake, FL, on Mar 01, 2025
I like that [name removed] our construction supervisor. Kept me and wife up to date with the process of the house and let us know what has been done throughout the building process of the home.
City of Westlake, on Mar 10, 2025
[Translated from ZH-S] Comfortable, warm and quiet
City of Westlake, on Feb 17, 2025
I liked the communication with the team. It was top tier.
City of Westlake, FL, on Feb 28, 2025
What I liked most about my purchase experience, from contract through move-in, was the incredible journey of watching my house being built from the ground up. It was a fascinating and rewarding process, especially because I was consistently kept up to date on the progress. The communication throughout was excellent, making me feel involved and informed every step of the way. This transparency and regular updates truly enhanced my overall experience, making it memorable and satisfying.
City of Westlake, on Mar 07, 2025
Many thanks to [name removed] for going above and beyond! She was awesome!! I truly don’t have enough words.
City of Westlake, on Feb 16, 2025
What we liked most about our experience with Minto USA was the overall quality of the home. We appreciate the thoughtfully designed layout. Additionally, the communication with [name removed], has been very productive. He has been responsive, professional, and helpful in addressing and resolving the issues we've encountered in our new place, making the transition much smoother. On the other hand, one of the aspects we disliked the most was the quality of the appliances provided. They do not meet the same standard as the rest of the home, and we expected better quality given the overall build.
City of Westlake, on Mar 07, 2025
The process of after-care post home build, strong resources during the home build, and the community focus organization of [name removed].
City of Westlake, on Feb 14, 2025
We need gated community! We need a bar added to the gate, it’s too easy access. People tailgate in to easily.
City of Westlake, FL, on Feb 25, 2025
Very much liked the simplicity of the process.
City of Westlake, FL, on Feb 24, 2025
Like- Working with [name removed] was great. If helped us through the whole process abd kept us informed. Dislike- THE PAINT. the quality of paint used is very cheap and the fact that minto cheapened out and stopped doing after move in touch ups makes it even worse
City of Westlake, on Mar 05, 2025
I like the fact [name removed] responds in a timely and professional manner.
City of Westlake, on Feb 07, 2025
Didn’t like the financing department, very abrupt and somewhat difficult to work with
City of Westlake, FL, on Feb 23, 2025
I love that I could reach out to my sales representative, [name removed] and my construction supervisor, [name removed] at any time and they would also respond timely. They made this experience very smooth. My husband and I are pleased so far
City of Westlake, on Mar 03, 2025
[name removed] helped all the things that needed to be fixed in timely manne
City of Westlake, on Feb 07, 2025
Response time with any issues has been very good.
City of Westlake, FL, on Feb 20, 2025
The personal touch from our Sales contact [name removed] to add ons and construction build with [name removed] were very much appreciated. We felt like they were helping us make decisions that they themselves would appreciate in their own homes.
City of Westlake, on Feb 28, 2025
The cheapest grass, dead trees, cheap paint, the smallest stove top range that only holds 2 pots at a time, level zero granite countertop cheap bathtub fixtures and the list goes on for a home that cost more than half million dollars. [name removed], please do better.
City of Westlake, FL, on Feb 19, 2025
[name removed] was great! [name removed] was awesome as well.
City of Westlake, on Feb 27, 2025
[name removed] was very helpful in resolving issues from the day we got our new house . We are very happy at our new house.
City of Westlake, on Feb 05, 2025
Friendly service, The Quality of the home. Diverse community
City of Westlake, FL, on Feb 17, 2025
[name removed], our Construction Superintendent, was always accessible and a great communicator providing regular updates regarding the progress of our new home.
City of Westlake, on Feb 24, 2025
It has been an pleasant experience and everyone has been welcoming.
City of Westlake, on Jan 28, 2025
The amount of time it takes to resolve the issues that arise. The unprofessionalism of the vendors. Showing up late, Showing up without all of the items needed to complete the job. Sending subcontractors that do not speak english. Disregard in calling or emailing a customer back.
City of Westlake, on Feb 15, 2025
[name removed] has done excellent job in all the issues, very good service
City of Westlake, FL, on Feb 16, 2025
Communication was very good and time frame for the build was right on target
City of Westlake, on Jan 28, 2025
Dislike not being able to do an inspection before purchase. Also, when selecting upgrades we should be able to add things after selection, give people a longer time frame due to the fact the house hasn’t even started being built. Overall everyone we have worked with has been great & any questions or concerns we had they were addressed in a timely manner.
City of Westlake, on Feb 12, 2025
[name removed] is the very best...he is always looking foe new ways to make our [name removed] experience incredible with any and every issue we have encountered...[name removed] is the best representation that [name removed] could ever have!!
City of Westlake, FL, on Feb 16, 2025
I like the quality of the home. I dislike the long drive. We need more locations close by
City of Westlake, on Jan 23, 2025
My Master care rep [name removed] was so Very helpful. He always answered me on time always followed up with me I liked that he was always checking in and anything that needed to be addressed was done so quickly I appreciated his work ethic and efforts into making all our accommodations met
City of Westlake, on Feb 06, 2025
Not knowing I only had 30 days on Landscaping and one of my trees in the front have a split down the middle. I’m hoping it survives if not, it will need to be replaced at my cost. ??
City of Westlake, FL, on Feb 15, 2025
I like the way that [name removed] my realtor, [name removed] and [name removed] explained every step in the process. They are professional, respectful and patient.
City of Westlake, on Jan 23, 2025
I appreciate how attentive, knowledgeable and accessible [name removed] has been.
City of Westlake, on Feb 06, 2025
I have nothing bad to say about [name removed], only great things from our sales representatives, the title agency, superintendent during the building process. Everyone was amazing and wonderful to work with!
City of Westlake, FL, on Feb 14, 2025
sale persons and constraction manager [name removed] was great
City of Westlake, on Feb 06, 2025
We are happy with our home. Some appliances are very low quality, paint and some contractor work is very low quality.
City of Westlake, FL, on Feb 13, 2025
The preferred lender FBC was not responsive and we had to switch lenders a month before closing. We also had an issue with someone at the title company with being in professional. Otherwise everything went smoothly!
City of Westlake, on Jan 23, 2025
It has been a year of rework in the house and issues identified during construction are still not resolved to our satisfaction. The subcontractors are not reliable, there has been items broken in the house everytime they came in to repair so it’s a endless cycle of repair and touch up. This stems from the initial build where everything needs to go fast and keep pace of home delivery. That forces subcontractors to not care much about the quality of their work and more so moving to the next house. The inspections of [name removed] staff are infrequent and inadequate as they mostly do not catch items until the finishes. Walls are not straight, floors (first and second) are squeaking and uneven. Drywall and paint is poorly executed and a series of patchwork. This is not the quality of house we were expecting when we bought the house and unsure if we would recommend or buy again. We love the community that is being developed by [name removed] however, house quality, workmanship and better management of the trades and subcontractors is essential to increase overall satisfaction
City of Westlake, FL, on Feb 11, 2025
[name removed] and [name removed] where excellent in their communications, updates, and any questions we had.
City of Westlake, on Dec 30, 2024
Our overall sales experience was great. Communication with the sales personnel was great. Our builder was respondent to any issues we may have had during the building process. Once we received the proper contact personnel for our 3 month 6 month and year updates she has been great with handling any issues we may have encountered in a timely manner. Followup with all personnel have been acceptable. We have had no dislikes so far any issues we may have encountered was handled.
City of Westlake, on Jan 02, 2025
Liked ! Our customer care has been excellent! Only a few things, but they were taken care in a courteous and professional way.
City of Westlake, FL, on Feb 10, 2025
The initial process with [name removed] was amazing and helped us through the difficult decision making process. Our construction supervisor [name removed] was the absolute best. He kept us informed through the entire build and made the entire experience for us absolutely amazing. We are very thankful that [name removed] and [name removed] were there to help us.
City of Westlake, on Dec 16, 2024
What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.
City of Westlake, on Dec 31, 2024
I've liked that they've taken care of the issues and communicate frequently. The only downside is that when the window of time for service is given there is no call ahead to let me know they are on their way. Other than that, the service has been great.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Mar 03, 2025
I gave 10's for [name removed] and [name removed]. They were great to work with. If this grade was for leadership the score would be much lower. Ranging from 3-7 and I do not have much trust in [name removed] at this point in time. See below: Starting with sales: We like [name removed], she is genuine and does what she can to assist. Dislike- the rushed sales tactics implemented by [name removed] leadership. Construction experience- [name removed] was great and [name removed] is lucky to have him. He was thorough and informative since the first day we met him. He did a great job at closeout and final walk. He listens to the customer and does what he can to resolve issues immediately. Dislike- Project Manager was non-existent and not accountable. We had an issue with the flooring and [name removed]'s actions proved they don't care about customer concerns. Examples of this were installing the finishes one day after raising the concern. Letting weeks go by without a follow up and flat out refusing to work with us about our concerns. This stems from poor leadership. I have told everyone I know about my experience. Sales Manager- Similar to the PM, non existent and lacks leadership and customer skills. Flat out refused to help us at all when we expressed our concerns about the flooring. Quality of the product: If you are a retired person or new homeowner with little experience this home is appealing. However, to the experienced buyer there is a lot of really noticeable issues. Our home for example: Switch boxes wired incorrectly. Code violations at recessed lights. Bare bulb fixture installed against drywall underside of ceiling when model home shows recessed light in the hall. Light fixture in guest bathroom not centered on the sink properly. Fire hazard, arcing potential in the electrical boxes. Cheap OSB board for subfloor lots of movement. Cheap bathroom cabinets from 1985. Poor installation of carpeting. Lots of areas where the tack strip was poking through and hitting our feet. Sanitary lines in Master Bath brought up in middle of cabinet taking away home owners options. Overall Design and Layout: All the designers on this project should go back to school. Many things did not make any sense and showed lack of planning and experience. Examples below: Poor switch and outlet locations. I had to correct outlet locations during "rough in" Lay out of kitchen recessed lights done by someone without experience. Layout of supply grills and return in poor locations. Too close to wall, etc. Layout of smoke detectors in the bedrooms not per code. Too far away from the door way. Locations for switches at the staircase should have been on the stair wall not on the short wall where people put furniture etc. Location of thermostat should have been upstairs. The master bathroom and closets in the IVY unit planned poorly. The cheaper middle units have much larger master bathroom. Leadership needs to be more accountable when dealing with customer issues. They appear to be hiding behind their one-sided contract that they won't negotiate. Warranty division only offers visits from 9am to 2pm M-Th. Appears to be a tactic by leadership to get through the one year builders period reducing profit fade by making it difficult for homeowner with jobs to get items corrected.
City of Westlake, FL, on Mar 02, 2025
Availability of people to assist and answer related questions
City of Westlake, FL, on Mar 01, 2025
I like that [name removed] our construction supervisor. Kept me and wife up to date with the process of the house and let us know what has been done throughout the building process of the home.
City of Westlake, FL, on Feb 28, 2025
What I liked most about my purchase experience, from contract through move-in, was the incredible journey of watching my house being built from the ground up. It was a fascinating and rewarding process, especially because I was consistently kept up to date on the progress. The communication throughout was excellent, making me feel involved and informed every step of the way. This transparency and regular updates truly enhanced my overall experience, making it memorable and satisfying.
City of Westlake, FL, on Feb 25, 2025
Very much liked the simplicity of the process.
City of Westlake, FL, on Feb 24, 2025
Like- Working with [name removed] was great. If helped us through the whole process abd kept us informed. Dislike- THE PAINT. the quality of paint used is very cheap and the fact that minto cheapened out and stopped doing after move in touch ups makes it even worse
City of Westlake, FL, on Feb 23, 2025
I love that I could reach out to my sales representative, [name removed] and my construction supervisor, [name removed] at any time and they would also respond timely. They made this experience very smooth. My husband and I are pleased so far
City of Westlake, FL, on Feb 20, 2025
The personal touch from our Sales contact [name removed] to add ons and construction build with [name removed] were very much appreciated. We felt like they were helping us make decisions that they themselves would appreciate in their own homes.
City of Westlake, FL, on Feb 19, 2025
[name removed] was great! [name removed] was awesome as well.
City of Westlake, FL, on Feb 17, 2025
[name removed], our Construction Superintendent, was always accessible and a great communicator providing regular updates regarding the progress of our new home.
City of Westlake, FL, on Feb 16, 2025
Communication was very good and time frame for the build was right on target
City of Westlake, FL, on Feb 16, 2025
I like the quality of the home. I dislike the long drive. We need more locations close by
City of Westlake, FL, on Feb 15, 2025
I like the way that [name removed] my realtor, [name removed] and [name removed] explained every step in the process. They are professional, respectful and patient.
City of Westlake, FL, on Feb 14, 2025
sale persons and constraction manager [name removed] was great
City of Westlake, FL, on Feb 13, 2025
The preferred lender FBC was not responsive and we had to switch lenders a month before closing. We also had an issue with someone at the title company with being in professional. Otherwise everything went smoothly!
City of Westlake, FL, on Feb 11, 2025
[name removed] and [name removed] where excellent in their communications, updates, and any questions we had.
City of Westlake, FL, on Feb 10, 2025
The initial process with [name removed] was amazing and helped us through the difficult decision making process. Our construction supervisor [name removed] was the absolute best. He kept us informed through the entire build and made the entire experience for us absolutely amazing. We are very thankful that [name removed] and [name removed] were there to help us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 04, 2025
I enjoyed the experience with each individual from the Sales team, the builders, and the team assigned after moving in.
City of Westlake, on Feb 28, 2025
Incredibly friendly and communicative staff.
City of Westlake, on Feb 17, 2025
I liked the communication with the team. It was top tier.
City of Westlake, on Feb 16, 2025
What we liked most about our experience with Minto USA was the overall quality of the home. We appreciate the thoughtfully designed layout. Additionally, the communication with [name removed], has been very productive. He has been responsive, professional, and helpful in addressing and resolving the issues we've encountered in our new place, making the transition much smoother. On the other hand, one of the aspects we disliked the most was the quality of the appliances provided. They do not meet the same standard as the rest of the home, and we expected better quality given the overall build.
City of Westlake, on Feb 14, 2025
We need gated community! We need a bar added to the gate, it’s too easy access. People tailgate in to easily.
City of Westlake, on Feb 07, 2025
Didn’t like the financing department, very abrupt and somewhat difficult to work with
City of Westlake, on Feb 07, 2025
Response time with any issues has been very good.
City of Westlake, on Feb 05, 2025
Friendly service, The Quality of the home. Diverse community
City of Westlake, on Jan 28, 2025
The amount of time it takes to resolve the issues that arise. The unprofessionalism of the vendors. Showing up late, Showing up without all of the items needed to complete the job. Sending subcontractors that do not speak english. Disregard in calling or emailing a customer back.
City of Westlake, on Jan 28, 2025
Dislike not being able to do an inspection before purchase. Also, when selecting upgrades we should be able to add things after selection, give people a longer time frame due to the fact the house hasn’t even started being built. Overall everyone we have worked with has been great & any questions or concerns we had they were addressed in a timely manner.
City of Westlake, on Jan 23, 2025
My Master care rep [name removed] was so Very helpful. He always answered me on time always followed up with me I liked that he was always checking in and anything that needed to be addressed was done so quickly I appreciated his work ethic and efforts into making all our accommodations met
City of Westlake, on Jan 23, 2025
I appreciate how attentive, knowledgeable and accessible [name removed] has been.
City of Westlake, on Jan 02, 2025
Liked ! Our customer care has been excellent! Only a few things, but they were taken care in a courteous and professional way.
City of Westlake, on Dec 31, 2024
I've liked that they've taken care of the issues and communicate frequently. The only downside is that when the window of time for service is given there is no call ahead to let me know they are on their way. Other than that, the service has been great.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 11, 2025
It feels like I was literally pulling out teeth every steps of the way, as I was trying to get settled into this property
City of Westlake, on Mar 10, 2025
We loved our sale person [name removed]- she went above and beyond! Our builder [name removed] also went above and beyond, the communication was outstanding. We love our house
City of Westlake, on Mar 10, 2025
[Translated from ZH-S] Comfortable, warm and quiet
City of Westlake, on Mar 07, 2025
Many thanks to [name removed] for going above and beyond! She was awesome!! I truly don’t have enough words.
City of Westlake, on Mar 07, 2025
The process of after-care post home build, strong resources during the home build, and the community focus organization of [name removed].
City of Westlake, on Mar 05, 2025
I like the fact [name removed] responds in a timely and professional manner.
City of Westlake, on Mar 03, 2025
[name removed] helped all the things that needed to be fixed in timely manne
City of Westlake, on Feb 28, 2025
The cheapest grass, dead trees, cheap paint, the smallest stove top range that only holds 2 pots at a time, level zero granite countertop cheap bathtub fixtures and the list goes on for a home that cost more than half million dollars. [name removed], please do better.
City of Westlake, on Feb 27, 2025
[name removed] was very helpful in resolving issues from the day we got our new house . We are very happy at our new house.
City of Westlake, on Feb 24, 2025
It has been an pleasant experience and everyone has been welcoming.
City of Westlake, on Feb 15, 2025
[name removed] has done excellent job in all the issues, very good service
City of Westlake, on Feb 12, 2025
[name removed] is the very best...he is always looking foe new ways to make our [name removed] experience incredible with any and every issue we have encountered...[name removed] is the best representation that [name removed] could ever have!!
City of Westlake, on Feb 06, 2025
Not knowing I only had 30 days on Landscaping and one of my trees in the front have a split down the middle. I’m hoping it survives if not, it will need to be replaced at my cost. ??
City of Westlake, on Feb 06, 2025
I have nothing bad to say about [name removed], only great things from our sales representatives, the title agency, superintendent during the building process. Everyone was amazing and wonderful to work with!
City of Westlake, on Feb 06, 2025
We are happy with our home. Some appliances are very low quality, paint and some contractor work is very low quality.
City of Westlake, on Jan 23, 2025
It has been a year of rework in the house and issues identified during construction are still not resolved to our satisfaction. The subcontractors are not reliable, there has been items broken in the house everytime they came in to repair so it’s a endless cycle of repair and touch up. This stems from the initial build where everything needs to go fast and keep pace of home delivery. That forces subcontractors to not care much about the quality of their work and more so moving to the next house. The inspections of [name removed] staff are infrequent and inadequate as they mostly do not catch items until the finishes. Walls are not straight, floors (first and second) are squeaking and uneven. Drywall and paint is poorly executed and a series of patchwork. This is not the quality of house we were expecting when we bought the house and unsure if we would recommend or buy again. We love the community that is being developed by [name removed] however, house quality, workmanship and better management of the trades and subcontractors is essential to increase overall satisfaction
City of Westlake, on Dec 30, 2024
Our overall sales experience was great. Communication with the sales personnel was great. Our builder was respondent to any issues we may have had during the building process. Once we received the proper contact personnel for our 3 month 6 month and year updates she has been great with handling any issues we may have encountered in a timely manner. Followup with all personnel have been acceptable. We have had no dislikes so far any issues we may have encountered was handled.
City of Westlake, on Dec 16, 2024
What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.