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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 19, 2024
I have enjoyed the entire experience. Mastercare rep [name removed] has been very responsive.
Panama City Beach, FL, on Nov 22, 2024
The sales process, the How we Build, the Close out. Every step of the process had issues, some rather small and some rather large, & important. Our house was somewhere in the 1500th house built but felt the processes was a new experience for all sales and construction departments.
Panama City Beach, FL, on Nov 21, 2024
Smooth sailing all the way — [name removed] on the sales side was fantastic and very helpful. Design help from [name removed] was professional and insightful. Construction Lead [name removed] was amazing in terms of his professionalism and provided updates each week detailing progress. All good people!
Panama City Beach, on Nov 22, 2024
Mastercare rep has been responsive and prompt.
Panama City Beach, on Nov 18, 2024
The home is wonderful, and the community is very nice. But there have been concerns raised about some issues withing the community that seem to fall on deaf ears, or taking the "corporate line" when adjustments are made.
Panama City Beach, FL, on Nov 21, 2024
There is no "dislike" about my purchase experience with Mento USA
Panama City Beach, on Nov 22, 2024
In our experience, raising concerns often leads to pushback from the Master Care representative. While some issues are resolved promptly, others are deferred until the one-year mark. Additionally, the representative’s demeanor does not align with LMWS’s friendly and outgoing culture, leaving us feeling as though any assistance provided is more of a ‘courtesy’ than a genuine effort to help.
Panama City Beach, on Nov 11, 2024
Well-planned home & community with great communication overall.
Panama City Beach, FL, on Nov 21, 2024
The care and attention to detail out builder put into our home was awesome. [name removed] is the best!
Panama City Beach, on Nov 22, 2024
Mastercare [name removed] [name removed] is excellent
Panama City Beach, on Nov 08, 2024
Overall experience has been good. We excellent experiences with [name removed], [name removed], [name removed] and [name removed]. [name removed] answered emails almost before he received them! [name removed] was patient with us when choosing our options, [name removed] was meticulous in his oversight and [name removed] was very responsive in taking care of adjustments and there were very few.
Panama City Beach, FL, on Nov 17, 2024
We are very pleased from beginning to end.
Panama City Beach, on Nov 19, 2024
This is not applicable because I haven't needed any customer service yet.
Panama City Beach, on Nov 07, 2024
Liked - Everything about it, especially, the exceptional follow through of our assigned Mastercare team (for us [name removed]). Very professional, very responsive, knowledgeable and hard working. The attention that the HOA has put on maintenance (lawn, plant replacement, watering, road maintenance, walking path improvements). Disliked - the process to get something repaired (We have had an issue with the temperature in the front guest room. But at the same time, we understand how the process works to make sure all attempts have been done before the next step is taken).
Panama City Beach, FL, on Nov 17, 2024
Our Builder, [name removed], was awsome and kept us advised of every step of the build.
Panama City Beach, on Nov 18, 2024
MasterCare has been truly excellent. Minto stands behind its work, which is good to see. [name removed] is an incredibly good MasterCare [name removed]. We are fortunate to have him as our [name removed]. 95% of the Trades have been excellent as well.
Panama City Beach, on Nov 07, 2024
My builder [name removed] staying on top of things from start to finish with pics of weekly progress!
Panama City Beach, FL, on Nov 16, 2024
Everyone from start to finish were professional, friendly, and an expert in their given position. From [name removed], to [name removed] in design, to the outstanding job by [name removed] who brought it home as our builder; we were thrilled with the process and the final product.
Panama City Beach, on Nov 07, 2024
While Minto/Mastercare is quick to respond to any issue that has come up, there seems to be more issues than I would have expected with a "New Construction" home.
Panama City Beach, FL, on Nov 15, 2024
Excellent service and communication to us of the progress.
Panama City Beach, on Nov 18, 2024
I have been able to have issues resolved readily with the Master Care specialist and HOA customer service personnel. Phone calls are much appreciated
Panama City Beach, on Oct 31, 2024
We have been submitting multiple items of concern to our MasterCare Representative, by email & telephone calls over the past 11 months. Our last written submittal was on July 29, 2024 and last email was October 24, 2024. There are still remaining items that have never been addressed or only partially addressed. As the neighborhood continues to expand & time passes, we are concerned that our outstanding "punch list" items have been overlooked.
Panama City Beach, FL, on Nov 14, 2024
Good communication and [name removed] was excellent in answering our questions and reducing our anxiety along the way during the build and afterwards.
Panama City Beach, on Nov 15, 2024
[name removed] has been an excellent Master Care representative for us.
Panama City Beach, on Nov 15, 2024
We are happy with the responsiveness of customer care
Panama City Beach, on Nov 14, 2024
The few items we have reported have been handled quickly.
Panama City Beach, FL, on Nov 14, 2024
Power had been turned off by the power company on our move-in date.
Panama City Beach, FL, on Nov 12, 2024
I liked very much how thought out the timelines and business processes were.
Panama City Beach, on Nov 13, 2024
I had to request that my MasterCare [name removed] ([name removed]) be replaced. Too many unresponsive calls, text messages, and missed appointments, and all his excuses. Several of my neighbors have complained about him. Hard to understand why he is still in your employment. Not a good experience!
Panama City Beach, on Oct 25, 2024
Our Mastercare Representative does not follow up with, he still hasn’t finished repairs on our six month walk through and he set up an appointment for our one year walk through on October 16th and was a no show haven’t heard from anybody since. I am asking for a new Mastercare Representative.
Panama City Beach, FL, on Nov 11, 2024
Our [name removed] assigned realtor [name removed] went 1000% above and beyond what a realtor’s duties are!! During our building process he walked with us through multiple life challenges we experienced. From severe injury, unexpected death of family members, major surgery just to name a few. He kept in touch periodically and gently kept us on track to achieving our dream of being a part of this great community. He responded quickly to any texts and or questions we asked, encouraged us to come and visit and always made time to be available when we were in town. I would say corporate should seriously consider having him as a trainer for your other sales agents. He represents [name removed] highly beyond measure. [name removed] help us to create a design for our home that we will love for years to come. She helped us choose design elements within our budget and we couldn’t be happier. [name removed], our builder, was awesome! His enthusiasm, attention to details, communication each week with pictures helped us stay involved with the building process. We have seen him mature over the last few months and although one of the younger contractors he has proven himself worthy! We actually had a private inspection done after close and the inspector even stated this was one of the best builds he has seen. Very little items to be addressed with [name removed]. We are MORE than pleased with our home!! Each person we have encountered from the sales center, Bar and Chill, HOA, [name removed] from [name removed] Corp, and the residents have been a joy!! You all ROCK!!! So excited to get settled in our home and really become a part of this awesome community! Only 1 warning…watch out for the newbie golf cart driver!! Wheeeeee We are having FUN!! Fins Up!!
Panama City Beach, on Nov 12, 2024
Takes too long. Fan in bedroom has not worked and it was supplied through [name removed].
Panama City Beach, on Nov 08, 2024
We have enjoyed working with [name removed]. He is knowledgeable, friendly, and easy to work with. He has been very accommodating and has scheduled our warranty appointments to fit our availability. Fortunately, we have had very few/minor issues.
Panama City Beach, on Oct 23, 2024
like amenities and low HOA fees, layout of housing and phases
Panama City Beach, on Nov 08, 2024
So far, I’ve had no issues with warranty. All of my original problem should’ve been taken care of by construction before I closed on my home.
Panama City Beach, FL, on Nov 09, 2024
Our Project Manager [name removed] was wonderful, keeping us updated through all phases of the build. We were constantly updated which was great as we are far away.
Panama City Beach, on Nov 08, 2024
Communication is great. All concerns are addressed quickly.
Panama City Beach, FL, on Nov 09, 2024
This was the easiest home purchase experience I have ever had. The team at [name removed] [name removed] [name removed] is the best I've ever seen. From [name removed] the realtor, to [name removed] the [name removed] mortgage rep, to [name removed] the builder, the professionalism and attention to detail at every step made us feel very at ease ad satisfied with this process. They are amazing!
Panama City Beach, on Oct 17, 2024
Our Mastercare [name removed] went above and beyond to address our concerns
Panama City Beach, on Nov 07, 2024
We have been very satisfied with the warranty service/customer care experience.
Panama City Beach, FL, on Nov 08, 2024
Every one that I worked with specially my builder [name removed]
Panama City Beach, on Nov 07, 2024
My Mastercare rep is very responsive and tries his best to help me The knowledge that [name removed] will help and is a phone call away is reassuring
Panama City Beach, FL, on Nov 08, 2024
[name removed] was exceptionally good about communicating with me through the whole process. He sent pictures weekly and communicating by text on the progress of my house. One thing that I was not aware of was the fact that my lot faces another home directly across from mine. If I had been made aware of this, I would have purchased a lot facing the street. This was in no reflection on my builder, [name removed], but on the sales part of my home.
Panama City Beach, on Oct 15, 2024
I have very little to dislike- [name removed] our builder was great, with constant updates If anything it would be the quality of the stove- I do a lot of cooking and opted to get a gas stove- the stove is a piece of crap - would offer another brand - the manufacturer should be embarrassed to offer it!!
Panama City Beach, on Nov 07, 2024
Heavy communication up front, Months 1-3 and then total silence over months 3-7.
Panama City Beach, FL, on Nov 08, 2024
I liked everything. I wish I would have had the builder do more options like french doors on my bonus room. [name removed] was awesome and always available for all our questions and concerns. [name removed] was wonderful at helping through the buying of my home and was never annoyed by my changes or concerns (I Hope) lol. Last but not least [name removed] Thank you for helping me with my B's I LOVE all the choices you helped me with. Muchos Gracias Everybody!!!! I go by [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Nov 22, 2024
The sales process, the How we Build, the Close out. Every step of the process had issues, some rather small and some rather large, & important. Our house was somewhere in the 1500th house built but felt the processes was a new experience for all sales and construction departments.
Panama City Beach, FL, on Nov 21, 2024
Smooth sailing all the way — [name removed] on the sales side was fantastic and very helpful. Design help from [name removed] was professional and insightful. Construction Lead [name removed] was amazing in terms of his professionalism and provided updates each week detailing progress. All good people!
Panama City Beach, FL, on Nov 21, 2024
There is no "dislike" about my purchase experience with Mento USA
Panama City Beach, FL, on Nov 21, 2024
The care and attention to detail out builder put into our home was awesome. [name removed] is the best!
Panama City Beach, FL, on Nov 17, 2024
We are very pleased from beginning to end.
Panama City Beach, FL, on Nov 17, 2024
Our Builder, [name removed], was awsome and kept us advised of every step of the build.
Panama City Beach, FL, on Nov 16, 2024
Everyone from start to finish were professional, friendly, and an expert in their given position. From [name removed], to [name removed] in design, to the outstanding job by [name removed] who brought it home as our builder; we were thrilled with the process and the final product.
Panama City Beach, FL, on Nov 15, 2024
Excellent service and communication to us of the progress.
Panama City Beach, FL, on Nov 14, 2024
Good communication and [name removed] was excellent in answering our questions and reducing our anxiety along the way during the build and afterwards.
Panama City Beach, FL, on Nov 14, 2024
Power had been turned off by the power company on our move-in date.
Panama City Beach, FL, on Nov 12, 2024
I liked very much how thought out the timelines and business processes were.
Panama City Beach, FL, on Nov 11, 2024
Our [name removed] assigned realtor [name removed] went 1000% above and beyond what a realtor’s duties are!! During our building process he walked with us through multiple life challenges we experienced. From severe injury, unexpected death of family members, major surgery just to name a few. He kept in touch periodically and gently kept us on track to achieving our dream of being a part of this great community. He responded quickly to any texts and or questions we asked, encouraged us to come and visit and always made time to be available when we were in town. I would say corporate should seriously consider having him as a trainer for your other sales agents. He represents [name removed] highly beyond measure. [name removed] help us to create a design for our home that we will love for years to come. She helped us choose design elements within our budget and we couldn’t be happier. [name removed], our builder, was awesome! His enthusiasm, attention to details, communication each week with pictures helped us stay involved with the building process. We have seen him mature over the last few months and although one of the younger contractors he has proven himself worthy! We actually had a private inspection done after close and the inspector even stated this was one of the best builds he has seen. Very little items to be addressed with [name removed]. We are MORE than pleased with our home!! Each person we have encountered from the sales center, Bar and Chill, HOA, [name removed] from [name removed] Corp, and the residents have been a joy!! You all ROCK!!! So excited to get settled in our home and really become a part of this awesome community! Only 1 warning…watch out for the newbie golf cart driver!! Wheeeeee We are having FUN!! Fins Up!!
Panama City Beach, FL, on Nov 09, 2024
Our Project Manager [name removed] was wonderful, keeping us updated through all phases of the build. We were constantly updated which was great as we are far away.
Panama City Beach, FL, on Nov 09, 2024
This was the easiest home purchase experience I have ever had. The team at [name removed] [name removed] [name removed] is the best I've ever seen. From [name removed] the realtor, to [name removed] the [name removed] mortgage rep, to [name removed] the builder, the professionalism and attention to detail at every step made us feel very at ease ad satisfied with this process. They are amazing!
Panama City Beach, FL, on Nov 08, 2024
Every one that I worked with specially my builder [name removed]
Panama City Beach, FL, on Nov 08, 2024
[name removed] was exceptionally good about communicating with me through the whole process. He sent pictures weekly and communicating by text on the progress of my house. One thing that I was not aware of was the fact that my lot faces another home directly across from mine. If I had been made aware of this, I would have purchased a lot facing the street. This was in no reflection on my builder, [name removed], but on the sales part of my home.
Panama City Beach, FL, on Nov 08, 2024
I liked everything. I wish I would have had the builder do more options like french doors on my bonus room. [name removed] was awesome and always available for all our questions and concerns. [name removed] was wonderful at helping through the buying of my home and was never annoyed by my changes or concerns (I Hope) lol. Last but not least [name removed] Thank you for helping me with my B's I LOVE all the choices you helped me with. Muchos Gracias Everybody!!!! I go by [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 22, 2024
Mastercare rep has been responsive and prompt.
Panama City Beach, on Nov 22, 2024
In our experience, raising concerns often leads to pushback from the Master Care representative. While some issues are resolved promptly, others are deferred until the one-year mark. Additionally, the representative’s demeanor does not align with LMWS’s friendly and outgoing culture, leaving us feeling as though any assistance provided is more of a ‘courtesy’ than a genuine effort to help.
Panama City Beach, on Nov 22, 2024
Mastercare [name removed] [name removed] is excellent
Panama City Beach, on Nov 19, 2024
This is not applicable because I haven't needed any customer service yet.
Panama City Beach, on Nov 18, 2024
MasterCare has been truly excellent. Minto stands behind its work, which is good to see. [name removed] is an incredibly good MasterCare [name removed]. We are fortunate to have him as our [name removed]. 95% of the Trades have been excellent as well.
Panama City Beach, on Nov 18, 2024
I have been able to have issues resolved readily with the Master Care specialist and HOA customer service personnel. Phone calls are much appreciated
Panama City Beach, on Nov 15, 2024
[name removed] has been an excellent Master Care representative for us.
Panama City Beach, on Nov 15, 2024
We are happy with the responsiveness of customer care
Panama City Beach, on Nov 14, 2024
The few items we have reported have been handled quickly.
Panama City Beach, on Nov 13, 2024
I had to request that my MasterCare [name removed] ([name removed]) be replaced. Too many unresponsive calls, text messages, and missed appointments, and all his excuses. Several of my neighbors have complained about him. Hard to understand why he is still in your employment. Not a good experience!
Panama City Beach, on Nov 12, 2024
Takes too long. Fan in bedroom has not worked and it was supplied through [name removed].
Panama City Beach, on Nov 08, 2024
We have enjoyed working with [name removed]. He is knowledgeable, friendly, and easy to work with. He has been very accommodating and has scheduled our warranty appointments to fit our availability. Fortunately, we have had very few/minor issues.
Panama City Beach, on Nov 08, 2024
So far, I’ve had no issues with warranty. All of my original problem should’ve been taken care of by construction before I closed on my home.
Panama City Beach, on Nov 08, 2024
Communication is great. All concerns are addressed quickly.
Panama City Beach, on Nov 07, 2024
We have been very satisfied with the warranty service/customer care experience.
Panama City Beach, on Nov 07, 2024
My Mastercare rep is very responsive and tries his best to help me The knowledge that [name removed] will help and is a phone call away is reassuring
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 19, 2024
I have enjoyed the entire experience. Mastercare rep [name removed] has been very responsive.
Panama City Beach, on Nov 18, 2024
The home is wonderful, and the community is very nice. But there have been concerns raised about some issues withing the community that seem to fall on deaf ears, or taking the "corporate line" when adjustments are made.
Panama City Beach, on Nov 11, 2024
Well-planned home & community with great communication overall.
Panama City Beach, on Nov 08, 2024
Overall experience has been good. We excellent experiences with [name removed], [name removed], [name removed] and [name removed]. [name removed] answered emails almost before he received them! [name removed] was patient with us when choosing our options, [name removed] was meticulous in his oversight and [name removed] was very responsive in taking care of adjustments and there were very few.
Panama City Beach, on Nov 07, 2024
Liked - Everything about it, especially, the exceptional follow through of our assigned Mastercare team (for us [name removed]). Very professional, very responsive, knowledgeable and hard working. The attention that the HOA has put on maintenance (lawn, plant replacement, watering, road maintenance, walking path improvements). Disliked - the process to get something repaired (We have had an issue with the temperature in the front guest room. But at the same time, we understand how the process works to make sure all attempts have been done before the next step is taken).
Panama City Beach, on Nov 07, 2024
My builder [name removed] staying on top of things from start to finish with pics of weekly progress!
Panama City Beach, on Nov 07, 2024
While Minto/Mastercare is quick to respond to any issue that has come up, there seems to be more issues than I would have expected with a "New Construction" home.
Panama City Beach, on Oct 31, 2024
We have been submitting multiple items of concern to our MasterCare Representative, by email & telephone calls over the past 11 months. Our last written submittal was on July 29, 2024 and last email was October 24, 2024. There are still remaining items that have never been addressed or only partially addressed. As the neighborhood continues to expand & time passes, we are concerned that our outstanding "punch list" items have been overlooked.
Panama City Beach, on Oct 25, 2024
Our Mastercare Representative does not follow up with, he still hasn’t finished repairs on our six month walk through and he set up an appointment for our one year walk through on October 16th and was a no show haven’t heard from anybody since. I am asking for a new Mastercare Representative.
Panama City Beach, on Oct 23, 2024
like amenities and low HOA fees, layout of housing and phases
Panama City Beach, on Oct 17, 2024
Our Mastercare [name removed] went above and beyond to address our concerns
Panama City Beach, on Oct 15, 2024
I have very little to dislike- [name removed] our builder was great, with constant updates If anything it would be the quality of the stove- I do a lot of cooking and opted to get a gas stove- the stove is a piece of crap - would offer another brand - the manufacturer should be embarrassed to offer it!!