Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Nov 24, 2024
The sales and design people were very helpful. Our relationship with our building supervisors was uneven, but all of our questions were addressed in the end.
Hardeeville, on Nov 24, 2024
Houses are done too fast and there’s no attention to detail. This makes me uncomfortable to “items” I don’t readily see.
Hardeeville, SC, on Nov 25, 2024
I lived in Beaufort, so I was lucky enough to visit weekly and watch from the ground up!
Hardeeville, on Nov 08, 2024
We loved the quick response time for our service requests to Haleigh at Minto Mastercare. The work was done quickly and to our satisfaction.
Hardeeville, on Nov 21, 2024
We have a great Mastercard rep that addresses our issues.
Hardeeville, SC, on Nov 23, 2024
Our super [name removed] was great with updates weekly. Very appreciative for that. [name removed] our sales agent was awesome. [name removed] from MasterCare is good and trying to get things fixed Your contractors on the other hand are not the greatest. Our front door is damaged and offset. Our floors are horrible with some type of substance on them. Paint on the floor by the rounds. Just a lot of shoddy workmanship. [name removed] in the design center, I cannot say much. Our design meeting for the B’s was her not really listening to me to the point of me having to stop her at one point and find things myself. I knew what I wanted and did my designing in a couple of hours. Then we had the issue of the microwave and her inability to communicate ticked me off. Corporate took care of it though. The kick plates in the kitchen are short and we can see it while sitting at our table. The greenery is a joke. We were approved by the HOA for our birdcage emailed [name removed] and took a couple of days for him to get back to us. We accepted his ridiculous $1200 agreement. Was suppose to be here Monday to do pre work. Didn’t show up until Friday. At that point concrete had been poured and the birdcage was being built. Now that the cage is up he needs to come back and replant plants that we had to take out because he didn’t. So we will see how that goes. Plus there is a leak that pours into the street which is along the landscaping in between homes and no one can figure that out. So all in all we are happy to be here but want things fixed as we consider this our forever home.
Hardeeville, on Nov 08, 2024
From build to maintenance, our Super & Master Care rep ([name removed]) have been communicative, responsive, helpful.
Hardeeville, on Nov 17, 2024
We've only used it for a few small things. 1 request was dropped or ignored (but we found a solution) and two were acted on quickly... so mostly positive, but not perfect. We don't usually get any direct response when we submit something until we get a call from the vendor, which is a little odd. Just this evening, some neighbors at a party were saying that our particular guy wasn't great on communication.
Hardeeville, SC, on Nov 23, 2024
Everyone was very kind & eager to be helpful through the entire process. From our salesman [name removed] who then handed off to [name removed] [name removed] and finally finishing extra strong with [name removed]. I feel like all 3 were outstanding and without them our road to the finish would have been impossible.
Hardeeville, on Nov 07, 2024
Dislikes: Upon move in, laminate floors and bathroom tiles were absolutely filthy, filled with glue, stained and scratched in multiple locations. Mirrors (2) in Master bath were scratched and had to be replaced. Tub in hall bathroom scratched as well. No extra tiles/floorboards left for us after closing. Panels on kitchen island had protruding nails and had to be replaced. Kitchen pantry shelves not mounted properly. Kitchen cabinet shell on right side of microwave is scuffed and scratched. Landscaping is terrible, and not what was promised. Grass has been brown and filled with weeds for the majority of the year. Sprinklers not working during the hot weather. Many of the backyard plants have been dead for about 8 months, and have been replaced twice. Tickets submitted for plant replacement go unanswered. Must be a soil problem since all of the same plants are thriving in the front yard. Likes: Very happy with the drainage in the yards. Structurally, the overall house itself is pretty solid. No complaints there. Our MasterCare [name removed] [name removed] is absolutely fabulous! She was on top of any issue we had by the following morning. We got extremely lucky with her!! Love the Paradise Pool, Community Center and all of the amenities. Everything is very pleasing to the eye.
Hardeeville, on Nov 15, 2024
Our customer care rep was always responsive to our questions and concerns.
Hardeeville, SC, on Nov 20, 2024
The change in closing date with no flexibility.
Hardeeville, on Nov 07, 2024
The quality of house and the customer service is great.
Hardeeville, SC, on Nov 18, 2024
I felt rushed during A selections. There available options that were not explained. But overall a good experience.
Hardeeville, on Nov 01, 2024
Everything went perfectly. From the building of my home, to my one year inspection!
Hardeeville, on Nov 09, 2024
Lack of communication. Timeliness lacking on pre close items ...still waiting
Hardeeville, SC, on Nov 17, 2024
Some of my regrets were not knowing or able to be shown where electrical outlets were included. Going through .models or homes done but not occupied had outlets above front door on ledge of cabana and above cabinets in kitchen. So thought they were standard but turns out they are not.
Hardeeville, on Oct 28, 2024
Mastercare rep is poor. Hard to get hold of and poor followup. Still trying to get plants that were never planted when we closed as well as cracks repaired in the driveway
Hardeeville, on Nov 08, 2024
The main reasons I did buy into [name removed] was because of the mastercare warranty that lasts for 2 years after purchase and I have called and needed mastercare and they have come and acknowledged my issues and problems with professionalism. And I'm very satisfied with their service and the work from mastercare.
Hardeeville, SC, on Nov 15, 2024
Difficulty getting punchlist items addressed in a timely manner. Foe example: we are still waiting on a replacement refrigerator (ours has exterior damage) that [name removed] said would be replaced before we closed.
Hardeeville, on Oct 28, 2024
I love my home and working with [name removed] in sales and jack during the building process
Hardeeville, on Nov 07, 2024
Our plumbing concerned was addressed promptly and correctly.
Hardeeville, SC, on Nov 14, 2024
I received the right amount of support. Some suggestions but listened to my decisions.
Hardeeville, on Oct 26, 2024
[name removed] our Mastercare representative was always a pleasure to work with, as was [name removed] our building supervisor?
Hardeeville, on Nov 04, 2024
Never before in my home purchasing has a builder stood by their work after construction
Hardeeville, SC, on Nov 13, 2024
Other than the base price of the home going up $15k there were no other issues. With the base going up like it did, we had to trim our option choices down to stay in budget. That disappointed us.
Hardeeville, on Oct 18, 2024
Poor concrete and kitchen cabinets can't seem to meet our standards.
Hardeeville, on Nov 03, 2024
[name removed] has been very responsive and cares deeply about our satisfaction
Hardeeville, SC, on Nov 13, 2024
Everything was an entirely smooth process from start to finish. I really appreciated the weekly updates and pictures I got when construction started.
Hardeeville, on Oct 14, 2024
Responsive to needs. Offer great shows in bandshell and enjoy meals at Bar & Chill. [name removed] and [name removed] do a great job. [name removed] in Fitness Center is very helpful and answers emails promptly.
Hardeeville, on Oct 30, 2024
Fast response by [name removed] to our concerns. Technicians who have completed our repairs were excellent.
Hardeeville, SC, on Nov 12, 2024
The waiting list and contract process part was mostly easy. I've built several homes from the ground up and although [name removed] built an overall good home, but also understanding [name removed] is a production builder, our building super (a really nice guy) was very lax in proactive communication and or taking initiative for solutions when problems arose. Follow up was almost always our responsibility as a buyer, otherwise we knew we would likely not be getting a proactive call back or written communication update.There were a number of things that the builder should have "caught" but didn't, even when I pointed them out to them. Once such item, was concrete missing under critical point loads under the king and jack studs at the slider doors. Although it was ultimately fixed at my insistence. We had 2 issues that should have attention draw to them. Once was that our building super did NOT show us or allow us to "rate" him at our final walk-through. He simply flipped to the last page and had us sign, we later found out we were supposed to rate our experience with him. We believed this was intentional due to the way it happened. One other issues [name removed] should be aware of is the underground conduits for the internet lines, that were installed by the electrician, into the home are separated under the ground and as a result they have dug up our yard because they could not get the fiber lines to the neighbors home. This is a long term liability issue for the both us and the next door neighbor if a future repair is needed and it likely will. It has been a mess and still isn't resolved and the yards are torn up. Our mastercare rep was nice and good on follow up and helped us get a few things "handled/fixed". We are overall pleased with our new home and enjoy living here and glad we chose LMHH to call home!
Hardeeville, on Oct 14, 2024
I am very satisfied with the house only a few problems with the drywall and cabinet crown molding. I am not satisfied with the cracked concrete in my driveway and the reluctance to repair it.
Hardeeville, on Oct 28, 2024
All aspects of our request to repair or replace cabinet doors, wall repair, refinishing surfaces etc, have been completed in a reasonable amount of time
Hardeeville, SC, on Nov 10, 2024
The sales and project supervisor,along with the designer were all focused on our satisfaction throughout the process and jumped on any issues or concerns brought to their attention. All three were great to work with.
Hardeeville, on Oct 09, 2024
I think these homes were built so quickly that there were sacrifices made to ensure a quality job. I trust that there is a sturdy home, but the finishing touches were subpar. The painting and concrete subcontractors did an awful job.
Hardeeville, on Oct 27, 2024
Some companies involved seem a bit slow to respond to items noted for repair or replacement.
Hardeeville, SC, on Nov 09, 2024
Excellent process from sales to design selections through to construction. Only negative is lack of any changes, even minor ones, after contract is signed. But I understand why that is the case!
Hardeeville, on Oct 04, 2024
Our house seems well built and Minto is generally responsive. There are some issues with subcontractors that we think they could’ve managed better. Also, living on [name removed], we have had a very difficult year due to the construction traffic. While we were prepared for some, significant damage has been done and no one had mentioned any way that we will be made whole- power washing of homes and concrete and lanais, etc. Perhaps that is coming.
Hardeeville, on Oct 26, 2024
Mastercare was fast and efficient on a couple of occasions.
Hardeeville, SC, on Nov 08, 2024
I addressed issues that came along and these issues were taken care of, however there was an issue with the air conditioner that should have been communicated to us better than what it was. Unfortunately it occurred only 2 days before closing.
Hardeeville, on Oct 02, 2024
[name removed] has an excellent sales team that introduces the homes and assists in understanding the purchase process. Additionally, [name removed] builds a quality home with 2 by 6 walls, tensioned wires to roof structure, and an efficient drainage system to divert water from the homes and streets. However, the cement company, that was subcontracted, performed well below expectations. Additionally, one square of my driveway has crack and is beginning to loose chunks of cement over 1/2” wide. Although this was pointed out to Mastercare, no resolution has been provided. Last communication was that the driveway was inspected, by the cement company, and no action is required. I do not agree with the assessment and will address this once again at my one year inspection. If I receive a similar reply, from the subcontractor, I will need a [name removed] representative to intervene. A cement driveway that continues to degrade over time is not acceptable during any phase of construction.
Hardeeville, on Oct 26, 2024
The warranty is satisfactional. Response on issues and communication between parties nedd improvem,ent.
Hardeeville, SC, on Nov 07, 2024
All of the people at Minto were very professional and kind. They were quick to respond to our questions or concerns.
Hardeeville, on Sep 30, 2024
I'm only giving 10s because of [name removed]'s dedication and committment to making things right. He is excellent and is always there to help me. The subcontractors on the other hand are subpar. PDP took months to get the front of my house painted. They kept coming back with the wrong color paint, or the inside paint vs the outside. My entrance looked like a jigsaw puzzle after they finished. I'm extremely unhappy with the quality of the subcontractors and the quality of their work. My bathroom cabinet door has been on order for months and is yet to be replaced. I've had so many issues with different items it's too many to count. [name removed] plumbing came out numerous times to fix something that they kept claiming wasn't their fault, it was. In addition, the trucks hauling dirt, flinging dust all over on our homes and the smell of diesel that has been hanging in this neighborhood for the past few months is unacceptable. You should be power washing all homes and driveways on [name removed] and the beginning of Parrot and Low Tide to make up for the inconvenience we have lived with. [name removed] needs to do the right thing and stay on top of their subcontractors. [name removed]'t send people to our homes who have no idea why they are there, don't have work orders or don't have the right equipment. You should also clean our homes for the inconvenience of months of trucks and dirt. My cars are filthy my house is filthy and my driveway is filthy. Not a great way to live for the past few months. Again, I'm only giving 10s because I do not want to penalize [name removed]. He's good and is the only reason you aren't getting all 3s or 4s.
Hardeeville, on Oct 25, 2024
I don't like it when the warranty folks almost browbeat you for a 10 rating. If you don't feel that way, they want to talk to you before you grade them. They are saying that even a 9 is regarded is failing. That is ludicrous.
Hardeeville, SC, on Nov 06, 2024
Our experience with [name removed] and [name removed] has been exceptionally positive from the start of the process to the end. They provided clear communication, guidance, and support at every stage. Their attention to detail and commitment to our satisfaction were evident throughout, which left us feeling confident in our decision to build a home in [name removed]. While we are in love with our new Dreamsicle, we have a few follow-up questions we plan to discuss with Master Service.
Hardeeville, on Sep 30, 2024
Quality of construction and care taken by building manager was xceptional
Hardeeville, SC, on Nov 04, 2024
Disappointed that the trades don’t communicate with each other. A lot of mistakes could have been avoided and it would save time and money. Loved our sales person [name removed] and our supervisor [name removed]
Hardeeville, on Sep 25, 2024
At time of contract, site map didn't show all the areas around us that are now being developed
Hardeeville, on Oct 24, 2024
[name removed] was great to work with and he helped get minor issues resolved.
Hardeeville, SC, on Nov 04, 2024
The entire experience has been exceptional. The entire [name removed] team this far has executed remarkably.
Hardeeville, on Sep 24, 2024
Currently there is a LOT of construction with multiple large trucks with dirt which makes the neighborhood noisy and dirty. This has been going on for several months and the houses and driveways are very dirty
Hardeeville, on Oct 24, 2024
Only dislike is the contractors sometimes take a while but overall OK
Hardeeville, SC, on Nov 03, 2024
This is our 2nd purchase here at LMHH. We went from a get away home to a primary residence purchase. We had several issues through the process that had to be corrected but overall we are very pleased with our finished product. My wife and I have been selling production homes for many years and understand the process. Our sales pro [name removed] was absolutely wonderful and handled both of our purchases professionally. We had some breakdowns with construction through our 2nd build but in the end [name removed] did a good job of getting the contractors back in to correct the issues and close us on time.
Hardeeville, on Oct 23, 2024
I have had no issues, minor item here or there and our rep handled it asap and followed up as well. [name removed] is amazing !
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Nov 25, 2024
I lived in Beaufort, so I was lucky enough to visit weekly and watch from the ground up!
Hardeeville, SC, on Nov 23, 2024
Our super [name removed] was great with updates weekly. Very appreciative for that. [name removed] our sales agent was awesome. [name removed] from MasterCare is good and trying to get things fixed Your contractors on the other hand are not the greatest. Our front door is damaged and offset. Our floors are horrible with some type of substance on them. Paint on the floor by the rounds. Just a lot of shoddy workmanship. [name removed] in the design center, I cannot say much. Our design meeting for the B’s was her not really listening to me to the point of me having to stop her at one point and find things myself. I knew what I wanted and did my designing in a couple of hours. Then we had the issue of the microwave and her inability to communicate ticked me off. Corporate took care of it though. The kick plates in the kitchen are short and we can see it while sitting at our table. The greenery is a joke. We were approved by the HOA for our birdcage emailed [name removed] and took a couple of days for him to get back to us. We accepted his ridiculous $1200 agreement. Was suppose to be here Monday to do pre work. Didn’t show up until Friday. At that point concrete had been poured and the birdcage was being built. Now that the cage is up he needs to come back and replant plants that we had to take out because he didn’t. So we will see how that goes. Plus there is a leak that pours into the street which is along the landscaping in between homes and no one can figure that out. So all in all we are happy to be here but want things fixed as we consider this our forever home.
Hardeeville, SC, on Nov 23, 2024
Everyone was very kind & eager to be helpful through the entire process. From our salesman [name removed] who then handed off to [name removed] [name removed] and finally finishing extra strong with [name removed]. I feel like all 3 were outstanding and without them our road to the finish would have been impossible.
Hardeeville, SC, on Nov 20, 2024
The change in closing date with no flexibility.
Hardeeville, SC, on Nov 18, 2024
I felt rushed during A selections. There available options that were not explained. But overall a good experience.
Hardeeville, SC, on Nov 17, 2024
Some of my regrets were not knowing or able to be shown where electrical outlets were included. Going through .models or homes done but not occupied had outlets above front door on ledge of cabana and above cabinets in kitchen. So thought they were standard but turns out they are not.
Hardeeville, SC, on Nov 15, 2024
Difficulty getting punchlist items addressed in a timely manner. Foe example: we are still waiting on a replacement refrigerator (ours has exterior damage) that [name removed] said would be replaced before we closed.
Hardeeville, SC, on Nov 14, 2024
I received the right amount of support. Some suggestions but listened to my decisions.
Hardeeville, SC, on Nov 13, 2024
Other than the base price of the home going up $15k there were no other issues. With the base going up like it did, we had to trim our option choices down to stay in budget. That disappointed us.
Hardeeville, SC, on Nov 13, 2024
Everything was an entirely smooth process from start to finish. I really appreciated the weekly updates and pictures I got when construction started.
Hardeeville, SC, on Nov 12, 2024
The waiting list and contract process part was mostly easy. I've built several homes from the ground up and although [name removed] built an overall good home, but also understanding [name removed] is a production builder, our building super (a really nice guy) was very lax in proactive communication and or taking initiative for solutions when problems arose. Follow up was almost always our responsibility as a buyer, otherwise we knew we would likely not be getting a proactive call back or written communication update.There were a number of things that the builder should have "caught" but didn't, even when I pointed them out to them. Once such item, was concrete missing under critical point loads under the king and jack studs at the slider doors. Although it was ultimately fixed at my insistence. We had 2 issues that should have attention draw to them. Once was that our building super did NOT show us or allow us to "rate" him at our final walk-through. He simply flipped to the last page and had us sign, we later found out we were supposed to rate our experience with him. We believed this was intentional due to the way it happened. One other issues [name removed] should be aware of is the underground conduits for the internet lines, that were installed by the electrician, into the home are separated under the ground and as a result they have dug up our yard because they could not get the fiber lines to the neighbors home. This is a long term liability issue for the both us and the next door neighbor if a future repair is needed and it likely will. It has been a mess and still isn't resolved and the yards are torn up. Our mastercare rep was nice and good on follow up and helped us get a few things "handled/fixed". We are overall pleased with our new home and enjoy living here and glad we chose LMHH to call home!
Hardeeville, SC, on Nov 10, 2024
The sales and project supervisor,along with the designer were all focused on our satisfaction throughout the process and jumped on any issues or concerns brought to their attention. All three were great to work with.
Hardeeville, SC, on Nov 09, 2024
Excellent process from sales to design selections through to construction. Only negative is lack of any changes, even minor ones, after contract is signed. But I understand why that is the case!
Hardeeville, SC, on Nov 08, 2024
I addressed issues that came along and these issues were taken care of, however there was an issue with the air conditioner that should have been communicated to us better than what it was. Unfortunately it occurred only 2 days before closing.
Hardeeville, SC, on Nov 07, 2024
All of the people at Minto were very professional and kind. They were quick to respond to our questions or concerns.
Hardeeville, SC, on Nov 06, 2024
Our experience with [name removed] and [name removed] has been exceptionally positive from the start of the process to the end. They provided clear communication, guidance, and support at every stage. Their attention to detail and commitment to our satisfaction were evident throughout, which left us feeling confident in our decision to build a home in [name removed]. While we are in love with our new Dreamsicle, we have a few follow-up questions we plan to discuss with Master Service.
Hardeeville, SC, on Nov 04, 2024
Disappointed that the trades don’t communicate with each other. A lot of mistakes could have been avoided and it would save time and money. Loved our sales person [name removed] and our supervisor [name removed]
Hardeeville, SC, on Nov 04, 2024
The entire experience has been exceptional. The entire [name removed] team this far has executed remarkably.
Hardeeville, SC, on Nov 03, 2024
This is our 2nd purchase here at LMHH. We went from a get away home to a primary residence purchase. We had several issues through the process that had to be corrected but overall we are very pleased with our finished product. My wife and I have been selling production homes for many years and understand the process. Our sales pro [name removed] was absolutely wonderful and handled both of our purchases professionally. We had some breakdowns with construction through our 2nd build but in the end [name removed] did a good job of getting the contractors back in to correct the issues and close us on time.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Nov 24, 2024
Houses are done too fast and there’s no attention to detail. This makes me uncomfortable to “items” I don’t readily see.
Hardeeville, on Nov 21, 2024
We have a great Mastercard rep that addresses our issues.
Hardeeville, on Nov 17, 2024
We've only used it for a few small things. 1 request was dropped or ignored (but we found a solution) and two were acted on quickly... so mostly positive, but not perfect. We don't usually get any direct response when we submit something until we get a call from the vendor, which is a little odd. Just this evening, some neighbors at a party were saying that our particular guy wasn't great on communication.
Hardeeville, on Nov 15, 2024
Our customer care rep was always responsive to our questions and concerns.
Hardeeville, on Nov 09, 2024
Lack of communication. Timeliness lacking on pre close items ...still waiting
Hardeeville, on Nov 08, 2024
The main reasons I did buy into [name removed] was because of the mastercare warranty that lasts for 2 years after purchase and I have called and needed mastercare and they have come and acknowledged my issues and problems with professionalism. And I'm very satisfied with their service and the work from mastercare.
Hardeeville, on Nov 07, 2024
Our plumbing concerned was addressed promptly and correctly.
Hardeeville, on Nov 04, 2024
Never before in my home purchasing has a builder stood by their work after construction
Hardeeville, on Nov 03, 2024
[name removed] has been very responsive and cares deeply about our satisfaction
Hardeeville, on Oct 30, 2024
Fast response by [name removed] to our concerns. Technicians who have completed our repairs were excellent.
Hardeeville, on Oct 28, 2024
All aspects of our request to repair or replace cabinet doors, wall repair, refinishing surfaces etc, have been completed in a reasonable amount of time
Hardeeville, on Oct 27, 2024
Some companies involved seem a bit slow to respond to items noted for repair or replacement.
Hardeeville, on Oct 26, 2024
Mastercare was fast and efficient on a couple of occasions.
Hardeeville, on Oct 26, 2024
The warranty is satisfactional. Response on issues and communication between parties nedd improvem,ent.
Hardeeville, on Oct 25, 2024
I don't like it when the warranty folks almost browbeat you for a 10 rating. If you don't feel that way, they want to talk to you before you grade them. They are saying that even a 9 is regarded is failing. That is ludicrous.
Hardeeville, on Oct 24, 2024
[name removed] was great to work with and he helped get minor issues resolved.
Hardeeville, on Oct 24, 2024
Only dislike is the contractors sometimes take a while but overall OK
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Nov 24, 2024
The sales and design people were very helpful. Our relationship with our building supervisors was uneven, but all of our questions were addressed in the end.
Hardeeville, on Nov 08, 2024
We loved the quick response time for our service requests to Haleigh at Minto Mastercare. The work was done quickly and to our satisfaction.
Hardeeville, on Nov 08, 2024
From build to maintenance, our Super & Master Care rep ([name removed]) have been communicative, responsive, helpful.
Hardeeville, on Nov 07, 2024
Dislikes: Upon move in, laminate floors and bathroom tiles were absolutely filthy, filled with glue, stained and scratched in multiple locations. Mirrors (2) in Master bath were scratched and had to be replaced. Tub in hall bathroom scratched as well. No extra tiles/floorboards left for us after closing. Panels on kitchen island had protruding nails and had to be replaced. Kitchen pantry shelves not mounted properly. Kitchen cabinet shell on right side of microwave is scuffed and scratched. Landscaping is terrible, and not what was promised. Grass has been brown and filled with weeds for the majority of the year. Sprinklers not working during the hot weather. Many of the backyard plants have been dead for about 8 months, and have been replaced twice. Tickets submitted for plant replacement go unanswered. Must be a soil problem since all of the same plants are thriving in the front yard. Likes: Very happy with the drainage in the yards. Structurally, the overall house itself is pretty solid. No complaints there. Our MasterCare [name removed] [name removed] is absolutely fabulous! She was on top of any issue we had by the following morning. We got extremely lucky with her!! Love the Paradise Pool, Community Center and all of the amenities. Everything is very pleasing to the eye.
Hardeeville, on Nov 07, 2024
The quality of house and the customer service is great.
Hardeeville, on Nov 01, 2024
Everything went perfectly. From the building of my home, to my one year inspection!
Hardeeville, on Oct 28, 2024
Mastercare rep is poor. Hard to get hold of and poor followup. Still trying to get plants that were never planted when we closed as well as cracks repaired in the driveway
Hardeeville, on Oct 28, 2024
I love my home and working with [name removed] in sales and jack during the building process
Hardeeville, on Oct 26, 2024
[name removed] our Mastercare representative was always a pleasure to work with, as was [name removed] our building supervisor?
Hardeeville, on Oct 18, 2024
Poor concrete and kitchen cabinets can't seem to meet our standards.
Hardeeville, on Oct 14, 2024
Responsive to needs. Offer great shows in bandshell and enjoy meals at Bar & Chill. [name removed] and [name removed] do a great job. [name removed] in Fitness Center is very helpful and answers emails promptly.
Hardeeville, on Oct 14, 2024
I am very satisfied with the house only a few problems with the drywall and cabinet crown molding. I am not satisfied with the cracked concrete in my driveway and the reluctance to repair it.
Hardeeville, on Oct 09, 2024
I think these homes were built so quickly that there were sacrifices made to ensure a quality job. I trust that there is a sturdy home, but the finishing touches were subpar. The painting and concrete subcontractors did an awful job.
Hardeeville, on Oct 04, 2024
Our house seems well built and Minto is generally responsive. There are some issues with subcontractors that we think they could’ve managed better. Also, living on [name removed], we have had a very difficult year due to the construction traffic. While we were prepared for some, significant damage has been done and no one had mentioned any way that we will be made whole- power washing of homes and concrete and lanais, etc. Perhaps that is coming.
Hardeeville, on Oct 02, 2024
[name removed] has an excellent sales team that introduces the homes and assists in understanding the purchase process. Additionally, [name removed] builds a quality home with 2 by 6 walls, tensioned wires to roof structure, and an efficient drainage system to divert water from the homes and streets. However, the cement company, that was subcontracted, performed well below expectations. Additionally, one square of my driveway has crack and is beginning to loose chunks of cement over 1/2” wide. Although this was pointed out to Mastercare, no resolution has been provided. Last communication was that the driveway was inspected, by the cement company, and no action is required. I do not agree with the assessment and will address this once again at my one year inspection. If I receive a similar reply, from the subcontractor, I will need a [name removed] representative to intervene. A cement driveway that continues to degrade over time is not acceptable during any phase of construction.
Hardeeville, on Sep 30, 2024
I'm only giving 10s because of [name removed]'s dedication and committment to making things right. He is excellent and is always there to help me. The subcontractors on the other hand are subpar. PDP took months to get the front of my house painted. They kept coming back with the wrong color paint, or the inside paint vs the outside. My entrance looked like a jigsaw puzzle after they finished. I'm extremely unhappy with the quality of the subcontractors and the quality of their work. My bathroom cabinet door has been on order for months and is yet to be replaced. I've had so many issues with different items it's too many to count. [name removed] plumbing came out numerous times to fix something that they kept claiming wasn't their fault, it was. In addition, the trucks hauling dirt, flinging dust all over on our homes and the smell of diesel that has been hanging in this neighborhood for the past few months is unacceptable. You should be power washing all homes and driveways on [name removed] and the beginning of Parrot and Low Tide to make up for the inconvenience we have lived with. [name removed] needs to do the right thing and stay on top of their subcontractors. [name removed]'t send people to our homes who have no idea why they are there, don't have work orders or don't have the right equipment. You should also clean our homes for the inconvenience of months of trucks and dirt. My cars are filthy my house is filthy and my driveway is filthy. Not a great way to live for the past few months. Again, I'm only giving 10s because I do not want to penalize [name removed]. He's good and is the only reason you aren't getting all 3s or 4s.
Hardeeville, on Sep 30, 2024
Quality of construction and care taken by building manager was xceptional
Hardeeville, on Sep 25, 2024
At time of contract, site map didn't show all the areas around us that are now being developed
Hardeeville, on Sep 24, 2024
Currently there is a LOT of construction with multiple large trucks with dirt which makes the neighborhood noisy and dirty. This has been going on for several months and the houses and driveways are very dirty