Homebuilder Ratings & Reviews

Century Complete

Jacksonville

118 Homeowner Reviews
May 2023 - Nov 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Jacksonville Communities Map

 

Community Satisfaction Ratings

  • Callahan Crossing

    4.5

    Jacksonville - 13 Homeowner Reviews

  • Heritage Oaks

    4.1

    Jacksonville - 21 Homeowner Reviews

  • Live Oak Golf & Country Club Estates

    4.6

    Jacksonville - 24 Homeowner Reviews

  • Palm Coast Signature

    4.6

    Jacksonville - 29 Homeowner Reviews

  • River Hill

    4.3

    Jacksonville - 15 Homeowner Reviews

  • Winding River

    4.1

    Jacksonville - 15 Homeowner Reviews

  • Woodlands

    3.7

    Jacksonville - 1 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Jacksonville
Purchase Experience Testimonials from Real Homebuyers

Palm Coast, FL, on Nov 12, 2024

My only dislike was the financing through the preferred lender. It wasn't even that bad of an experience, but there could have been more communication from the lender. In all honesty it was probably an average experience, and my expectations may be a little high with that. I'm the type of person that likes to always 'be in the know'. I don't like to wait for an answer, especially when deadlines are crunching. Century, on the other hand, always had an answer for me very quickly or at least I got a response that indicated an answer was soon to follow. So, thank you again for making our home buying experience special.

4.9
Verified Homeowner
Welaka, FL, on Nov 10, 2024

It was fast, but there were headaches trying to get all the paperwork needed.

5.0
Verified Homeowner
Palm Coast, FL, on Nov 01, 2024

Chaotic process. Did not pay what was offered as seller credits at the beginning. Uncommunicative people.

2.5
Verified Homeowner
Palm Coast, FL, on Sep 12, 2024

Quick service

5.0
Verified Homeowner
Palm Coast, FL, on Sep 05, 2024

I liked that the Majority of the documents were done online and made for convenient signing. The inspire home loan portal was great to upload documents! I disliked the fact that windows are set up for screens but those were not included. I got the Prescott Plan and your website shows decorative louvers online for the exterior gables but that was also not included. I wish the garage was finished with paint. And the exterior of my home is plain white. It has trim that could have been painted another color but the whole home is plain white.

4.7
Verified Homeowner
Palm Coast, FL, on Aug 29, 2024

Very easy process but timeliness of notifications of the ongoing process was off a bit. Being a buyer from out of state made planning on our end a little frustrating at times.

4.8
Verified Homeowner
Crescent City, FL, on Aug 02, 2024

The process was very smooth and I was well informed about my house. Everyone was very pleasant to work with from the beginning to the end.

5.0
Verified Homeowner
Crescent City, FL, on Jul 28, 2024

Nothing

4.7
Verified Homeowner
Palm Coast, FL, on Jul 10, 2024

No problems with the purchase experience except the lack of negotistion.

4.7
Verified Homeowner
St. Mary's, GA, on Jun 28, 2024

There were a few items post closing to be done. I would have liked if everything was done and perfect upon closing.

4.9
Verified Homeowner
St. Mary's, GA, on Apr 19, 2024

I like how smooth the transition was. Getting the keys, to moving in. [name removed] helped us out with every step of the way. He was exceptional to work with.

4.7
Verified Homeowner
Crescent City, FL, on Apr 05, 2024

It required a lot of support documentation. We have purchased and sold numerous properties and it has never been this complex. I am sure that there has been a lot changes approval process.

5.0
Verified Homeowner
Palm Coast, FL, on Apr 01, 2024

Century Complete was not able to move as quickly as my mortgage provider.

5.0
Verified Homeowner
Crescent City, FL, on Mar 28, 2024

I was in contact with the sales department and my loaner agent all the time. They answered all my questions

4.9
Verified Homeowner
St. Mary's, GA, on Mar 28, 2024

I likes that the super intended was very helpful and answered All of our questions

4.7
Verified Homeowner
Welaka, FL, on Mar 19, 2024

I liked the constant and open communication with our sales agent and the builder. There were some hiccups, but they seemed to be on top of it.

4.8
Verified Homeowner
Crescent City, FL, on Mar 05, 2024

nothing

5.0
Verified Homeowner
Callahan, FL, on Feb 10, 2024

Trouble with HOA responding back on mailbox issue and found inside home defects

4.3
Verified Homeowner
Palm Coast, FL, on Feb 06, 2024

honestly I can't think of anything, everyone was very helpful.

4.9
Verified Homeowner
Crescent City, FL, on Feb 04, 2024

Loan officer through inspire ([name removed]) lacked communication She did not do her due diligence in helping me understand my loan estimate nor making me comfortable with my purchase The little information given to me was either wrong or prematurely given. My realtor was not given any knowledge of where I stood throughout the process & also had the hardest time getting in contact with her. Dates were inaccurate & therefore everything felt rushed because it had to be done last minute

4.3
Verified Homeowner