Homebuilder Ratings & Reviews

Century Complete

Coast

48 Homeowner Reviews
May 2023 - Nov 2024

Century Complete

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Coast Communities Map

 

Community Satisfaction Ratings

  • Harbor Bay

    4.9

    Coast - 5 Homeowner Reviews

  • McDonald Village

    4.5

    Coast - 5 Homeowner Reviews

  • Mill Creek Cove

    4.5

    Coast - 38 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Coast
Purchase Experience Testimonials from Real Homebuyers

Bolivia, NC, on Mar 02, 2024

There were too many contacts on the century side. It would be better to have one contact from century. We had just a lot of people involved, which we appreciate but it could have been managed more efficiently.

4.7
Verified Homeowner
Bolivia, NC, on Mar 02, 2024

Everything went very smoothly and they promptly looked into repairs that needed to be done. Very helpful even after the sale, with answering my questions

5.0
Verified Homeowner
Bolivia, NC, on Feb 18, 2024

The loan officer made horrible mistakes that made the buying process very stressful but everyone at century has been great. [name removed] is very responsive and helped us with a toilet issue within 24 hours.

4.4
Verified Homeowner
Bolivia, NC, on Jan 14, 2024

I liked the seller’s concessions, size of home and community. The team was very responsive

4.9
Verified Homeowner
Bolivia, NC, on Dec 30, 2023

It went very smooth and everyone involved stayed in constant contact which I really appreciated.

5.0
Verified Homeowner
Bolivia, NC, on Dec 27, 2023

Everything went smoothly, century exceeded our expectations

5.0
Verified Homeowner
Bolivia, NC, on Dec 16, 2023

This was a very pleasant experience purchasing a home from Century. Everyone was very helpful and agreeable.

5.0
Verified Homeowner
Bolivia, NC, on Dec 15, 2023

We were updated through the app on every part of the home build and that was incredible! The day we moved in it was more beautiful than pictures could do justice as well. Being that we relocated from out of state, we took a chance and Century Complete has More than Impressed us, and we are proud to be a part of the community and in one of their Homes! Will recommend!!!

5.0
Verified Homeowner
Bolivia, NC, on Nov 14, 2023

Financing with the lender was more difficult than expected.

4.5
Verified Homeowner
Bolivia, NC, on Sep 07, 2023

I enjoyed the simple process of taking our home off the market through the Century Portal. Our sales counselor [name removed] was incredibly helpful and kind during the building phase. She kept an open line of communication with us the entire time and even sent emailed updates every one/two weeks! I cannot speak highly enough of her customer service. Everything was relatively simple from contract until closing. We were a little disappointed with our experience with the Century Attorney, as they were extremely delayed in completing the final closing disclosure in an appropriate time ( less than one business day from closing), however, they were very kind and prompt on closing day. [name removed], who is our on site contact for any issues we may have with the home, has been incredibly helpful, knowledgeable, and kind. We addressed a few issues on our final walk through and [name removed] did a great job insuring those tasks were completed before closing. We really appreciated all of his help. The overall quality of the home isn’t ideal. The craftsmanship is poor, including dry wall mudding/sanding, painting, trim work, and caulking.I understand that these are builder grade homes, built fast, sold fast, etc. From a buyer perspective, financing over 300k for a home in which you have to pay people to come in and fix imperfections such as these is disappointing. This is not just a result from poor quality products, but from rushed and shotty work from contractors as well. I urge Century Homes to consider taking more care in the future where expectations of quality are of higher importance. These are beautiful homes in a beautiful neighborhood that lack attention to detail and pride in their work. Numerous times during this process I was reminded but Century staff that these are in fact builder grade homes. Despite knowing that, I can’t imagine “sorry it’s builder grade” is a good selling point or business model Century Complete wishes to embody. Who knows if anyone reads these, but I hope that Century Complete will consider their employees and their impact on this process. As multi million or billion dollar company’s should, your builders, contractors, and point of contact personnel make or break your business model. Consider starting there if reevaluation is ever considered. 10/10 for century complete staff.

4.1
Verified Homeowner
Bolivia, NC, on Sep 01, 2023

There is only one area I am displeased with out of the entire experience - the yard surrounding the property could have better with regards to leveling low spots, filling in closer to the slab and contouring away from the house, smoothing out the dirt & removing chunks of tree bark along with loose roots. Reseeding of the sides and rear will probably be filed by us as a warranty issue. It is the yard condition that caused lower ratings in the survey overall.

4.5
Verified Homeowner
Bolivia, NC, on Aug 30, 2023

All was good

4.6
Verified Homeowner
Georgetown, SC, on Aug 05, 2023

I liked your company kept me informed on what was being done to my home. All the issues I found when I did my walk was suppose to be done when I moved in and it wasn't.

2.4
Verified Homeowner
Georgetown, NC, on Jul 19, 2023

My original loan officer seemed uninterested or inexperienced. However I got someone else who was. It was an emotional Rollercoaster. But I was able to get things done.

4.5
Verified Homeowner
Georgetown, NC, on Jul 19, 2023

Everything was smooth. Point of contact’s were always reachable and returned calls in a timely manner.

5.0
Verified Homeowner
Supply, NC, on Jul 10, 2023

the closing could have been more detailed instead of just docusign at 12:00pm. We didn't know the keys were in Wilmington nor my name had been added to the closing documents. [name removed] assisted on getting the documents corrected even though she was not working that day.

4.7
Verified Homeowner
Georgetown, SC, on Jun 30, 2023

Everyone was friendly and helpful

5.0
Verified Homeowner
Bolivia, NC, on Jun 03, 2023

Our experience with Inspire was sub optimal. We endeded up closing a week late which was difficult logistically and financially as we had already left our prior home before the closing was moved.

4.4
Verified Homeowner
Bolivia, NC, on May 17, 2023

I liked how we were able to walk through and see if they needed to repair anything before moving in, we had a home inspector come in before our walkthrough to help us see if they needed to fix anything prior to moving in. The experience was very easy and they were all helpful and nice with the buying experience.

5.0
Verified Homeowner
Bolivia, NC, on Apr 23, 2023

Update

4.5
Verified Homeowner