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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Birmingham, on Nov 15, 2024
I have reached out about a couple of things and I have been contacted by the builder to take care of the things I reached out about. He has taken care of them in a timely manner and also was respectful of my schedule. I appreciate [name removed] making sure things are taken care of for me. I love my new home!
Birmingham, AL, on Nov 24, 2024
I wish I could have been able to make a couple of improvements before my furniture and things arrived
Birmingham, on Oct 09, 2024
I liked the fact that our home looks so beautiful inside and out. I dislike all of the issues we’ve experienced with it.
Birmingham, AL, on Oct 23, 2024
Easy to finish closure and financial was not complicated.problems was resolved quickly by builder.
Birmingham, on May 09, 2024
Newcastle has responded quickly to every request I've made for a repair.
Birmingham, on Aug 01, 2024
The responsiveness to all issues reported to Newcastle has been great. Each Newcastle team member has been friendly, extremely knowledgeable and very professional in every encounter. The only dislike I had was with a portion of my slopped yard (beyond the sodded area) that was left rocky and ungraded. It would have been more useable if it has been at least evened out. Also, pendent lights should have been included over the island same as in the other homes. I asked about it but was told that the kitchen is wired for them but none were installed. Other than those 2 items, our experience with Newcastle Homes has been great.
Birmingham, AL, on Oct 17, 2024
We really had no issues. Everyone at Newcastle has been great to work with so far.
Birmingham, on May 01, 2024
I don’t like not being able to speak with someone about the issues I am having. Also, I don’t like that some issues aren’t being resolved.
Birmingham, on Apr 18, 2024
We love our home! We have voiced our complaints a few times already. It is over the “pond” behind our home. And the weeds around the pond that back up to our metal fence, and the debris in the water.
Birmingham, AL, on Sep 28, 2024
[name removed] was wonderful and very helpful. She is very responsive and helped me decide on this lot and floorplan. She was patient and a wonderful representative of NewCastle. My design meeting was more difficult and stressful than it had to be because [name removed]'s first words to me were "I'm going to run this meeting. Not you". in the end, I feel very vindicated because two of your other clients (Mr. and Mrs. [name removed], and [name removed]) both wanted to copy my house exactly. In fact, Mrs. [name removed] has made most of the exact same design decisions I did. Both family loved my exterior and interior colors, but I was made to feel "less than" by [name removed]. There were also several hiccups because I elected some design options that the build team wasn't comfortable with. Closing in space for an additional pantry caused issues with the beams because the team wasn't all on the same page. As an experienced certified Project Manager, I feel like I managed as much of the build as [name removed] did, though I was careful never to direct his teams directly. By the time move-in day came, we were all stressed and "over it".
Birmingham, on Apr 01, 2024
All has been good so far. [name removed] is great to work with.
Birmingham, AL, on Sep 27, 2024
Very easy process, builder has been great to work with and fix any issues we’ve had
Birmingham, AL, on Sep 19, 2024
The process was seamless from start to finish. One of the easiest purchase processes I've been through.
Birmingham, on Feb 16, 2024
We love the quick, friendly, personalized responses we’ve received when submitting a warranty item. The customer service is excellent and everything was addressed to our satisfaction.
Birmingham, AL, on Aug 14, 2024
Closer inspection after move in reveals alot of blemishes on some areas of wall and ceiling. Can still see some of the lines where wall panels are attached to each other. Drywall person/contractor did not seem to have good attention to detail. The rest of the process from contract to move-in was great.
Birmingham, AL, on Aug 02, 2024
[name removed] and [name removed] were responsive to any questions we had. They made the process seamless!
Birmingham, AL, on Jul 15, 2024
I was very informed about how the steps were going to go as far as my frame walk, times of my next appointments and when to get things moving on my current house.
Birmingham, AL, on Jun 23, 2024
Everyone was very knowledgeable and helpful and always available to answer our questions
Birmingham, AL, on Jan 26, 2024
Construction debris still remains on my property
Birmingham, AL, on Jan 26, 2024
I liked the fact that what I wanted was exactly what I received.
Birmingham, AL, on Jan 26, 2024
I’m very happy with my purchase! There are always a few glitchy things with a new build, and they promptly did so.
Birmingham, AL, on Dec 16, 2023
We had an experience with the Brick and Mortar on the front of the house that did not sit well. Also not allowing us to expand our shower. Great job with moving the garage walk-in door.
Birmingham, AL, on Dec 14, 2023
[name removed], the builder, and [name removed], Melrose Landing agent, were amazing!! [name removed] kept me up to date with texts and pictures of my house while being built. Everything was explained to me and all my questions were answered. They both were professional but VERY personable! They made me feel like family. The house is well built and I am very happy with the whole process and would recommend Newcastle Homes!!
Birmingham, AL, on Oct 26, 2023
The entire process was very organized, efficient, convenient and thorough. New Castle Homes staff were all very professional, friendly and accommodating. The communication was excellent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Birmingham, AL, on Nov 24, 2024
I wish I could have been able to make a couple of improvements before my furniture and things arrived
Birmingham, AL, on Oct 23, 2024
Easy to finish closure and financial was not complicated.problems was resolved quickly by builder.
Birmingham, AL, on Oct 17, 2024
We really had no issues. Everyone at Newcastle has been great to work with so far.
Birmingham, AL, on Sep 28, 2024
[name removed] was wonderful and very helpful. She is very responsive and helped me decide on this lot and floorplan. She was patient and a wonderful representative of NewCastle. My design meeting was more difficult and stressful than it had to be because [name removed]'s first words to me were "I'm going to run this meeting. Not you". in the end, I feel very vindicated because two of your other clients (Mr. and Mrs. [name removed], and [name removed]) both wanted to copy my house exactly. In fact, Mrs. [name removed] has made most of the exact same design decisions I did. Both family loved my exterior and interior colors, but I was made to feel "less than" by [name removed]. There were also several hiccups because I elected some design options that the build team wasn't comfortable with. Closing in space for an additional pantry caused issues with the beams because the team wasn't all on the same page. As an experienced certified Project Manager, I feel like I managed as much of the build as [name removed] did, though I was careful never to direct his teams directly. By the time move-in day came, we were all stressed and "over it".
Birmingham, AL, on Sep 27, 2024
Very easy process, builder has been great to work with and fix any issues we’ve had
Birmingham, AL, on Sep 19, 2024
The process was seamless from start to finish. One of the easiest purchase processes I've been through.
Birmingham, AL, on Aug 14, 2024
Closer inspection after move in reveals alot of blemishes on some areas of wall and ceiling. Can still see some of the lines where wall panels are attached to each other. Drywall person/contractor did not seem to have good attention to detail. The rest of the process from contract to move-in was great.
Birmingham, AL, on Aug 02, 2024
[name removed] and [name removed] were responsive to any questions we had. They made the process seamless!
Birmingham, AL, on Jul 15, 2024
I was very informed about how the steps were going to go as far as my frame walk, times of my next appointments and when to get things moving on my current house.
Birmingham, AL, on Jun 23, 2024
Everyone was very knowledgeable and helpful and always available to answer our questions
Birmingham, AL, on Jan 26, 2024
Construction debris still remains on my property
Birmingham, AL, on Jan 26, 2024
I liked the fact that what I wanted was exactly what I received.
Birmingham, AL, on Jan 26, 2024
I’m very happy with my purchase! There are always a few glitchy things with a new build, and they promptly did so.
Birmingham, AL, on Dec 16, 2023
We had an experience with the Brick and Mortar on the front of the house that did not sit well. Also not allowing us to expand our shower. Great job with moving the garage walk-in door.
Birmingham, AL, on Dec 14, 2023
[name removed], the builder, and [name removed], Melrose Landing agent, were amazing!! [name removed] kept me up to date with texts and pictures of my house while being built. Everything was explained to me and all my questions were answered. They both were professional but VERY personable! They made me feel like family. The house is well built and I am very happy with the whole process and would recommend Newcastle Homes!!
Birmingham, AL, on Oct 26, 2023
The entire process was very organized, efficient, convenient and thorough. New Castle Homes staff were all very professional, friendly and accommodating. The communication was excellent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Birmingham, on Nov 15, 2024
I have reached out about a couple of things and I have been contacted by the builder to take care of the things I reached out about. He has taken care of them in a timely manner and also was respectful of my schedule. I appreciate [name removed] making sure things are taken care of for me. I love my new home!
Birmingham, on May 09, 2024
Newcastle has responded quickly to every request I've made for a repair.
Birmingham, on May 01, 2024
I don’t like not being able to speak with someone about the issues I am having. Also, I don’t like that some issues aren’t being resolved.
Birmingham, on Apr 18, 2024
We love our home! We have voiced our complaints a few times already. It is over the “pond” behind our home. And the weeds around the pond that back up to our metal fence, and the debris in the water.
Birmingham, on Apr 01, 2024
All has been good so far. [name removed] is great to work with.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Birmingham, on Oct 09, 2024
I liked the fact that our home looks so beautiful inside and out. I dislike all of the issues we’ve experienced with it.
Birmingham, on Aug 01, 2024
The responsiveness to all issues reported to Newcastle has been great. Each Newcastle team member has been friendly, extremely knowledgeable and very professional in every encounter. The only dislike I had was with a portion of my slopped yard (beyond the sodded area) that was left rocky and ungraded. It would have been more useable if it has been at least evened out. Also, pendent lights should have been included over the island same as in the other homes. I asked about it but was told that the kitchen is wired for them but none were installed. Other than those 2 items, our experience with Newcastle Homes has been great.