Top Homebuilder Ratings & Reviews

New Home Co.

Nuvo @ Hyde

54 Homeowner Reviews Completed May 2023 - Nov 2024

New Home Co. << Southern California

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Jun 21, 2024

Quality of materials deteriorate less than a year of use. Water leak in ceiling within the first 17 days of initial move in, bathtub cracking, water heater malfunction (no hot water for 5 days in winter), stair hand rail falling off.

3.0
Verified Homeowner
Ontario, on Aug 12, 2024

Sales/ customer care was top class.

4.5
Verified Homeowner
Ontario, CA, on Sep 11, 2024

Like: Process was very easy, communication with the sales team was also very easy and responsive. Also, walk through and getting fixes done on time helped closing on time!

4.9
Verified Homeowner
Ontario, on Oct 22, 2023

It's great, very helpful

5.0
Verified Homeowner
Ontario, on May 20, 2024

The Customer service agents are no truthful. Had a Bad experience with Ureal.

3.2
Verified Homeowner
Ontario, CA, on Aug 30, 2024

Good quality services

5.0
Verified Homeowner
Ontario, on Sep 07, 2023

Great. [name removed] had been quick to respond with any needs and great service.

5.0
Verified Homeowner
Ontario, on Feb 07, 2024

Our rep [name removed] is always quick to respond with any questions or issues we have had. Overall we haven’t had to reach out often which is great.

4.6
Verified Homeowner
Ontario, CA, on Aug 24, 2024

Easy to see the model, easy to apply for financing with the lending partner, home was ready as planned and all staff were highly professional in all their interactions. There wasn't any dislikes.

4.9
Verified Homeowner
Ontario, on Aug 20, 2023

The customer service experience has been very pleasant. [name removed], our customer service representative, has been very responsive and thorough for any of our requests.

5.0
Verified Homeowner
Ontario, on Feb 05, 2024

Responsiveness of the customer service team. Also, love my new home!

4.8
Verified Homeowner
Ontario, CA, on Mar 06, 2024

[Translated from ZH-S] Excellent sales staff, high level service and after-sales service guarantee

4.9
Verified Homeowner
Ontario, on May 19, 2023

[name removed] is great! Very prompt with our requests and always going above and beyond!

5.0
Verified Homeowner
Ontario, CA, on Jun 09, 2023

The qualification of the loan process was a bit stressful. I get that even if I'm pre-approved, I'm not necessarily guaranteed a loan. Yet, we had to delay the closing process and came up with a significantly higher amount of down payment to purchase our home. That really was the rough part though... Besides that we're very happy about our buy!

4.6
Verified Homeowner
Ontario, on Dec 15, 2023

I like how easy it was to deal with the sales team. I strongly dislike the customer care rep. he is unresponsive. beats around the bush. we have several issues that need to be addressed and he makes it seem like hes doing me a favor to check my warranty issues.

2.5
Verified Homeowner
Ontario, CA, on Jun 01, 2023

I like the very communicative staff. Everyone is so pleasant to work with and our home is everything we hoped for!

5.0
Verified Homeowner
Ontario, on Oct 14, 2023

We loved the sales process and we really value our [name removed] our customer care representative! We dislike some of the quality of our house. We have had issues with our windows and had some minor issues that we arent fans of.

3.9
Verified Homeowner
Ontario, CA, on Jun 01, 2023

Great communication with all agents and coordinator. Process was easy and everything went smoothly.

5.0
Verified Homeowner
Ontario, CA, on Jun 01, 2023

I dislike the fact that I can't park my car on the street over night. As this has become a rule of the HOA. I believe all homes should be given one parking pass. Whatever that homeowner decides to do with his or her pass is their responsibility. We as home owners don't want to be or feel micromanaged. We as homeowners paid good money to live here and don't want to go out to our cars and have a note placed on it. As this feels more like apartment complex living than homeownership.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, CA, on Sep 11, 2024

Like: Process was very easy, communication with the sales team was also very easy and responsive. Also, walk through and getting fixes done on time helped closing on time!

4.9
Verified Homeowner
Ontario, CA, on Aug 30, 2024

Good quality services

5.0
Verified Homeowner
Ontario, CA, on Aug 24, 2024

Easy to see the model, easy to apply for financing with the lending partner, home was ready as planned and all staff were highly professional in all their interactions. There wasn't any dislikes.

4.9
Verified Homeowner
Ontario, CA, on Mar 06, 2024

[Translated from ZH-S] Excellent sales staff, high level service and after-sales service guarantee

4.9
Verified Homeowner
Ontario, CA, on Jun 09, 2023

The qualification of the loan process was a bit stressful. I get that even if I'm pre-approved, I'm not necessarily guaranteed a loan. Yet, we had to delay the closing process and came up with a significantly higher amount of down payment to purchase our home. That really was the rough part though... Besides that we're very happy about our buy!

4.6
Verified Homeowner
Ontario, CA, on Jun 01, 2023

I like the very communicative staff. Everyone is so pleasant to work with and our home is everything we hoped for!

5.0
Verified Homeowner
Ontario, CA, on Jun 01, 2023

Great communication with all agents and coordinator. Process was easy and everything went smoothly.

5.0
Verified Homeowner
Ontario, CA, on Jun 01, 2023

I dislike the fact that I can't park my car on the street over night. As this has become a rule of the HOA. I believe all homes should be given one parking pass. Whatever that homeowner decides to do with his or her pass is their responsibility. We as home owners don't want to be or feel micromanaged. We as homeowners paid good money to live here and don't want to go out to our cars and have a note placed on it. As this feels more like apartment complex living than homeownership.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Aug 12, 2024

Sales/ customer care was top class.

4.5
Verified Homeowner
Ontario, on Oct 22, 2023

It's great, very helpful

5.0
Verified Homeowner
Ontario, on Sep 07, 2023

Great. [name removed] had been quick to respond with any needs and great service.

5.0
Verified Homeowner
Ontario, on Aug 20, 2023

The customer service experience has been very pleasant. [name removed], our customer service representative, has been very responsive and thorough for any of our requests.

5.0
Verified Homeowner
Ontario, on May 19, 2023

[name removed] is great! Very prompt with our requests and always going above and beyond!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Jun 21, 2024

Quality of materials deteriorate less than a year of use. Water leak in ceiling within the first 17 days of initial move in, bathtub cracking, water heater malfunction (no hot water for 5 days in winter), stair hand rail falling off.

3.0
Verified Homeowner
Ontario, on May 20, 2024

The Customer service agents are no truthful. Had a Bad experience with Ureal.

3.2
Verified Homeowner
Ontario, on Feb 07, 2024

Our rep [name removed] is always quick to respond with any questions or issues we have had. Overall we haven’t had to reach out often which is great.

4.6
Verified Homeowner
Ontario, on Feb 05, 2024

Responsiveness of the customer service team. Also, love my new home!

4.8
Verified Homeowner
Ontario, on Dec 15, 2023

I like how easy it was to deal with the sales team. I strongly dislike the customer care rep. he is unresponsive. beats around the bush. we have several issues that need to be addressed and he makes it seem like hes doing me a favor to check my warranty issues.

2.5
Verified Homeowner
Ontario, on Oct 14, 2023

We loved the sales process and we really value our [name removed] our customer care representative! We dislike some of the quality of our house. We have had issues with our windows and had some minor issues that we arent fans of.

3.9
Verified Homeowner