Homebuilder Ratings & Reviews

New Home Co.

Northern California

287 Homeowner Reviews
May 2023 - Nov 2024

New Home Co.

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Northern California
Purchase Experience Testimonials from Real Homebuyers

Roseville, CA, on Nov 21, 2024

I like how everyone was so helpful and informative

5.0
Verified Homeowner
Roseville, CA, on Nov 06, 2024

The communication from the office and the kind caring consideration.

5.0
Verified Homeowner
El Dorado Hills, CA, on Oct 24, 2024

Sales office ([name removed] and [name removed]) are excellent super helpful. [name removed] who gave us orientation was amazing. really enjoyed working with [name removed]

4.7
Verified Homeowner
El Dorado Hills, CA, on Oct 19, 2024

[name removed], [name removed] and [name removed] were fantastic. [name removed] was completed on time. It was not as clean as it could have been when we moved in. It needed a good cleaning and some paint on tile in bath and laundry room.

4.7
Verified Homeowner
Elk Grove, CA, on Oct 18, 2024

We loved how friendly and helpful New [name removed] Co staff were throughout the homebuying process.

4.8
Verified Homeowner
El Dorado Hills, CA, on Oct 17, 2024

Quality check and after move in repair, I have come up with a handful of items that impact my day to day living, I submit a request into the system, and I don’t hear back from the request, till I randomly get a call from an unknown number, stating it’s a contractor that is scheduled to fix something. The time windows are usually weekdays, hard to get Fridays, requiring me to take time off from my work, to meet a contractor. The home isn’t cheap, in order for us to be able to afford it, we have to be able to work, if I’m taking time off it means I’m not working! And since these are not easy to live with issues, I’m left with little choice.

3.8
Verified Homeowner
Rocklin, CA, on Sep 22, 2024

It was nice to be able to pick the interior finishes. There were plenty of options and [name removed] at the design phase was great.

4.9
Verified Homeowner
Roseville, CA, on Sep 18, 2024

The process was very streamlined and the employees were very friendly.

4.9
Verified Homeowner
El Dorado Hills, CA, on Aug 16, 2024

All is fantastic! There’s only a little bit small problem with some details.

4.7
Verified Homeowner
Roseville, CA, on Jul 30, 2024

I liked the Sales people. I didn't like when I was told that I am bound to Fidelity title company and then later on, it depends on builder. Reason being, in the closing cost there charges were very high compared to what I shopped for. It costed me couple of grands extra. Another thing is after first inspection, the repairs were not addressed in 2nd inspection and even 1 month after move-in. Only critical pieces were addressed. I saw the glues on toilet bottoms, chips on bath-tubs, scratches on french glass-door.

4.6
Verified Homeowner
Lathrop, CA, on Jul 23, 2024

The communication from our sales representatives, [name removed] and [name removed], has been superb. They promptly answered our inquiries and provided all the details we requested. Our Customer Care Representative, [name removed], has also been excellent. He addresses any concerns swiftly and understands our perspective clearly.

4.9
Verified Homeowner
Roseville, CA, on Jul 20, 2024

The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.

3.2
Verified Homeowner
Elk Grove, CA, on Jul 16, 2024

Great communication throughout!

4.9
Verified Homeowner
Lathrop, CA, on Jul 12, 2024

I love the staffs!!! Terrific people; especially worthy of mention are [name removed] and [name removed]. They went above and beyond on so many occasions during my purchase experience, promptly responding to every one of my inquiries, even during their off days. They are the best of the best sales managers I have ever met. [name removed], the designer and her assistant, were very patient and provided much valuable and practical suggestions with the option selections. The onsite supervisors and customer care personnels, [name removed], [name removed] and [name removed] are extremely helpful and knowledgeable as well. The people are the best and the only down side is with the delay. While I fulfilled my part in closing on time, the glass panels was delayed several times and was not in placed until the day before excrow closing. That makes the closing experience very rushed and I was not able to properly inspect the property. Even now, 22 days after closing, one inside mirror door is still not installed.

4.6
Verified Homeowner
Lathrop, CA, on Jun 14, 2024

[name removed] and [name removed] treated like family and were hand holding through the entire process until closure.

5.0
Verified Homeowner
Rocklin, CA, on Jun 10, 2024

Purchase experience was great. The help we are receiving after the purchase is great as well. The quality of the home, work that was performed, and just construction effort itself in providing quality work isn’t good. A lot of mistakes were done that we are still working through, paint job seems really bad (all walls have see through patches and lines), concrete work has puddle patches, windows not level and operate different from each other, cabinets are really cheap and have gaps at connections, even some design ideas aren’t the best.

4.5
Verified Homeowner
Elk Grove, CA, on Jun 04, 2024

They were very flexible and cooperated with me and my agent. They extended my time as I needed due to different circumstances. Everything in the house is very nice and in a excellent area and community. I would definitely recommend the New Home Co to other homebuyers in the market!

5.0
Verified Homeowner
Roseville, CA, on May 22, 2024

The whole process was great! The agents were so so nice! The house designs are beautiful! The construction manager was very nice as well! The whole team we worked with was very understanding and happy to help! What we did not like was that many of the things in the house were broken in the process of installation or during construction, and then needed to be repaired after the walkthrough (we chips all over the bathtub; we had broken kitchen cabinets). They were repaired well! but could have been not broken in the first place to be new.

5.0
Verified Homeowner
El Dorado Hills, CA, on May 19, 2024

Our "address" of [name removed] [name removed] [name removed] is not recognized as a valid address by the post office, which is making it impossible for us to process a change of address from our present home, Furthermore, if you google the address or look on Zillow it shows just a piece of undeveloped land - NO HOUSE. This leads me to believe that someone at NewHomeCo dropped the the ball in notifying the county, so that they in turn could not notify the post office of it being a valid address. Further, and more aggravating, I was THEN told by your local agent in an email that "Well, no one else in the development had experienced that problem" inferring that it was somehow my failure. She denied any responsibility for ANYONE at NewHomeCo, and told me that I would have to visit the post office personally to resolve the problem and that I would likely have a "learning curve" with them. What she didn't realize is that - not only did I go online with USPS showing the address as invalid, but I went to my local post office in person here in Florida to hear the same thing and my daughter who lives in El Dorado Hills and our realtor went to the post office in El Dorado Hills, only to hear the same response - that SOMEONE from the builder or the HOA would have to take the documentation to the county. After writing me an insulting email, your local rep essentially said "you're on your own" and offered no further assistance. I will be glad to forward the emails to you. The issue this causes for me, is that extremely important U.S. mail containing significant documents like life or death healthcare records, sensitive financial information, remaining bills for which we have local responsibility, and much more that are at risk of ending up in a vortex of lost an misplaced mail. It WON'T be the post office's fault. It will be NewHomeCo's which makes me an extremely unhappy new home owner. My phone number is 216 401 3481. [name removed]

4.4
Verified Homeowner
Elk Grove, CA, on May 17, 2024

All good

4.5
Verified Homeowner