Homebuilder Ratings & Reviews

Century Communities

Washington

478 Homeowner Reviews
Aug 2023 - Feb 2025

Century Communities

Overall Satisfaction

4.4
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Washington Communities Map

 

Community Satisfaction Ratings

  • Alpine Estates

    4.5

    Washington - 35 Homeowner Reviews

  • Bluffs at Whiskey Ridge

    4.8

    Washington - 5 Homeowner Reviews

  • Cantergrove At Long Lake

    4.2

    Washington - 1 Homeowner Reviews

  • Cantergrove Div 5 Sfd

    4.2

    Washington - 6 Homeowner Reviews

  • Canyon Ridge Estates

    4.4

    Washington - 20 Homeowner Reviews

  • Cobble Hill

    4.5

    Washington - 41 Homeowner Reviews

  • Eagles Bluff

    3.6

    Washington - 6 Homeowner Reviews

  • Encore At Rose Hill

    4.0

    Washington - 8 Homeowner Reviews

  • Glennwood

    4.7

    Washington - 43 Homeowner Reviews

  • Hawks Prairie Estate

    4.1

    Washington - 1 Homeowner Reviews

  • Horizon At Semiahmoo

    4.6

    Washington - 15 Homeowner Reviews

  • Lakeside Estates Duplex

    3.8

    Washington - 10 Homeowner Reviews

  • Lakeside Estates SFD

    4.9

    Washington - 6 Homeowner Reviews

  • Lakeview Terrace

    4.8

    Washington - 4 Homeowner Reviews

  • Liberty Bay Vista

    5.0

    Washington - 2 Homeowner Reviews

  • Long Lake Meadows SFA

    3.9

    Washington - 7 Homeowner Reviews

  • Long Lake Meadows Sfd

    4.5

    Washington - 20 Homeowner Reviews

  • McCormick Amherst

    3.4

    Washington - 2 Homeowner Reviews

  • McCormick Trails

    4.6

    Washington - 22 Homeowner Reviews

  • McCormick Village

    4.8

    Washington - 14 Homeowner Reviews

  • Mountain View Meadows

    4.6

    Washington - 48 Homeowner Reviews

  • Pines At Sunrise

    4.3

    Washington - 80 Homeowner Reviews

  • Riverbend Landing

    4.7

    Washington - 18 Homeowner Reviews

  • The Classic Enclave

    4.6

    Washington - 3 Homeowner Reviews

  • The Diamonds at Whiskey Ridge

    4.2

    Washington - 59 Homeowner Reviews

  • Woodland Cove

    4.0

    Washington - 2 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Washington
Purchase Experience Testimonials from Real Homebuyers

Everett, WA, on Feb 07, 2025

I am writing to express my deep dissatisfaction with the purchase experience and subsequent issues I have encountered with my home from Century Communities. The excitement and joy that my family and I anticipated on the day of closing were completely shattered due to an unexpected and unacceptable issue with the vents installed on top of each bedroom door in our home. We were blindsided by the presence of these vents, which were not disclosed to us at any point during the purchase process. They were not present in any of the model homes or the numerous homes in the community that we visited (verified by [name removed] and [name removed]), nor were they mentioned during the pre-dry wall orientation (we have video evidence to support this). Discovering these vents on the closing day was incredibly frustrating and disappointing, turning what should have been one of the happiest days of our lives into a stressful and upsetting experience. These vents have severely impacted our quality of life in our new home. They provide no privacy in the bedrooms, and they fail to block light or noise, making it difficult for us to sleep and find peace in our own home. Since moving in on December 15th, we have been struggling to adapt to these conditions. Our son's sleep is constantly disrupted, and we find ourselves having to whisper and tiptoe around the house to avoid waking him. This is not the experience we expected from our $1.25 million home, built by one of the top 10 builders in the US. Despite my repeated attempts to address this issue with Century Communities, including contacting various representatives and requesting that the vents be removed and the walls restored to their original state as per our PCO, no action has been taken. We have been met with indifference and a lack of urgency, leaving us feeling frustrated and ignored. My wife and I worked hard for many years to buy this home, and now Century Communities has made us feel that all our hard work has been wasted. They ruined what should have been a happy moment for us, something we will never forgive them for. I am not the type of person who wants to go on every social media platform and start saying negative things about Century Communities. There were good people we worked with during this process, such as [name removed], who has been great. However, the end result was horrible, which undermines the efforts of the dedicated individuals involved. The way things were handled makes us feel like we were tricked, and Century Communities did not deliver what we agreed upon when we put in the offer. If we had been informed about these vents prior to closing, we would have never considered purchasing this home. This lack of transparency and the poor response to our concerns have left us deeply dissatisfied and regretting our decision to buy a home from Century Communities. We urge you to take immediate action to rectify this issue and restore our faith in your company.

2.5
Verified Homeowner
Auburn, WA, on Feb 06, 2025

The buying process and receiving the keys went smoothly from the paperwork through the walk thru process

4.9
Verified Homeowner
Poulsbo, WA, on Jan 21, 2025

Everything was straight forward. The process has been easy. We have no complaints.

5.0
Verified Homeowner
Marysville, WA, on Jan 19, 2025

Clarification about inspection report weren’t informed formally via email by the construction team. Few appliances as part of the contract were delivered and installed after 3 weeks.

4.2
Verified Homeowner
Marysville, WA, on Jan 16, 2025

Century team is very professional,friendly and helpful.They know their customer need and demands.

5.0
Verified Homeowner
Spanaway, WA, on Jan 15, 2025

[name removed] provided exceptional assistance throughout the entire process, both online and offline. From initial order placement to final closing, everything went smoothly, including online ordering, digital contract signing, virtual open house, and remote document signing. I would happily purchase another home from them or recommend Century to my friends and acquaintances.

5.0
Verified Homeowner
Auburn, WA, on Jan 14, 2025

[name removed] was a good care customer service. She is welcoming, good care and provide us a clear information and follow up. [name removed] all our questions and very open communication or guidance what step we need to take.

4.8
Verified Homeowner
Auburn, WA, on Jan 09, 2025

I like how wonderful the sale agent is and the builder, but what is missing is the wiring of the cables.

5.0
Verified Homeowner
Everett, WA, on Jan 05, 2025

I really like the experience of working with [name removed] and [name removed]. They are very responsive and understanding.

5.0
Verified Homeowner
Auburn, WA, on Dec 17, 2024

What I really liked about the whole purchase experience was all the help received from [name removed] [name removed] and also my loan officer [name removed] from inspire home loans both parties were extremely helpful and continued to ask questions along the way and were always there every step of the way. Super pleased and grateful.

5.0
Verified Homeowner
Puyallup, WA, on Dec 14, 2024

My doors gap underneath is so high specially in the door of our bed rooms i dislike it.

3.6
Verified Homeowner
Auburn, WA, on Dec 08, 2024

We love everything about century homes. from start til the closing. Everybody has been so helpful.From [name removed], [name removed], [name removed] and [name removed]. They helped us with every single thing. I would definitely recommend Century Homes. We love the house and specially people who work behind this company. They are the best!

5.0
Verified Homeowner
Marysville, WA, on Dec 05, 2024

Liked the sales team. What I disliked is no options available to modify

4.6
Verified Homeowner
Everett, WA, on Dec 04, 2024

Liked: [name removed] and [name removed] were great to work with and patiently answered all the questions we had throughout the buying process. They were friendly and helped us unpack the process as it was our first time buying a home. Disliked: 1) Surprise element around learning about the side fence not being a part of our backyard a week before closing, 2) We had to be extra diligent in completing all the blue tape marks that were flagged during pre-closing inspection.

4.5
Verified Homeowner
Everett, WA, on Dec 02, 2024

I didn’t like the loan process. Except that everything was good.

4.6
Verified Homeowner
Everett, WA, on Nov 14, 2024

Good communication. Disliked the amount of money spent to make modifications that would have been cheap and simple if allowed during the building process.

4.9
Verified Homeowner
Everett, WA, on Nov 14, 2024

In my 25+ years as a consumer (across all product types), I've never had such a positive buying experience as my purchase of a home in Alpine Estates. [name removed] (the site sales manager who I worked closest with) provided elite attention, care and consideration from the initial greeting handshake all the way through the close of sale (and even post-close). This is the most significant purchase I may ever make, and the level of support and care that my family has consistently received from the Sales team ([name removed] and Anzhelika), the construction supervisors ([name removed] and [name removed]), and the warranty/walkthrough exceptional attention (with [name removed]) effectively eliminated 99% of the anxiety/stress from the process and resulted in the most confident buying decision I've ever made. The team Century Communities has managing the Alpine Estates location is nothing short of incredible.

5.0
Verified Homeowner
Auburn, WA, on Oct 27, 2024

My sales agent, [name removed], did not communicate in a timely manner or follow up when needed. She appears to have followed up behind the scenes but most of the time I was in the dark. When scheduling my meeting about "how to use my home" and somewhat of a "pre-move-in walk-through). There was a huge amount of pressure to do it and force me to take hours off of work. After much communication, it was resolved. At the meeting, the air-ducts were in working order and I liked their placement. After the meeting a vent was installed above the master bedroom door and all of my doors were shortened without my consent or even knowledge. When I arrived to pick up the keys, after sale, this had been changed. The next day someone was in my home testing the system. They did not have my permission to enter my home. I still do not have keys to my mailbox and cannot recieve mail at my house. I would say the process has been rocky, with a huge exception of [name removed] who was incredible as loan officer. He went above and beyond, exceeded expectations, was 100% available, and communicated thoroughly.

3.0
Verified Homeowner
Puyallup, WA, on Oct 17, 2024

We didn't like the fact that when we changed homes we were denied a fence. I feel buyers were not treated equally. We don't feel the sales person explained fully the several details about the home. We did not find out until orientation for example the tile grout was not sealed, the bathroom paint was flat paint and should have been semi gloss for bathrooms. There were areas in the bathroom that should have been caulked around the tub and shower that was left for the homeowners. We were under the impression the home would be move in ready.

4.4
Verified Homeowner
Tumwater, WA, on Oct 16, 2024

Too much communication with the century agent. I would have preferred to get all info from my realtor. Too many people were giving me guidance

5.0
Verified Homeowner