Top Homebuilder Ratings & Reviews

Legend Homes

TOWNSEND RESERVE

81 Homeowner Reviews Completed Aug 2023 - Nov 2024

Legend Homes << Houston

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Legend Homes logo
Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Nov 04, 2024

Warranty service has been quick and easy with good communication from [name removed], and now [name removed]

4.3
Verified Homeowner
Splendora, TX, on Nov 26, 2024

There was a few small issues with closing but other then that it was a good experience. Nice team just kinda hard to get ahold of sometimes

4.0
Verified Homeowner
Splendora, on Oct 07, 2024

Lonestar air does not effectively back the product they put in these homes

1.3
Verified Homeowner
Splendora, TX, on Nov 05, 2024

[name removed] came by and said he was going to do a couple of fixes and then he never followed through.

4.8
Verified Homeowner
Splendora, on Aug 30, 2024

Quick to respond

4.0
Verified Homeowner
Splendora, TX, on Oct 22, 2024

The broker that helped me sign documents was rude

4.9
Verified Homeowner
Splendora, on Jun 27, 2024

I haven’t used the warranty service yet, but I plan on using it towards the end of the year. I like how I was explained when to do this and who to contact if I needed anything. I like how everything in the house has been working fine as of now! Very pleased as a first time home buyer!

5.0
Verified Homeowner
Splendora, TX, on Oct 18, 2024

Very happy with how receptive and helpful the staff and contractors are.

5.0
Verified Homeowner
Splendora, on Mar 21, 2024

Right after we moved in we had a problem of water pouring out of the lights and ceiling when the bathtub was used. That experience right after moving in was not the greatest, but what was awesome is how seriously it was taken and fixed completely immediately. So thank you so much for that. We are so happy in this home as a family

5.0
Verified Homeowner
Splendora, TX, on Sep 08, 2024

[name removed] was amazing. The day we got to splendora was so late, but [name removed] managed to head over to the house and place our keys inside so we would have them as soon as we moved in he also made my youngest's dream come true and purchased crumbl cookies. it was very helpful that y'all had a contingency available. Without that I would not have been able to purchase this home. They worked with me every time I had to extend my closing.

4.9
Verified Homeowner
Splendora, TX, on Sep 03, 2024

The quality of the walls. The paint scrape so easily….a mere touch and it scrapes off

4.9
Verified Homeowner
Splendora, TX, on Aug 30, 2024

It was easy, but some things are not built to a high quality

3.5
Verified Homeowner
Splendora, TX, on Aug 23, 2024

Easy process. Communication was direct and immediate.

5.0
Verified Homeowner
Splendora, TX, on Aug 21, 2024

They answered all my questions and informed me who my utility carriers are, and HOA.. I’m not happy with the HOA, I’ve called them multiple times and left Vms along with emails and no one replied.. thankfully after several weeks the receptionist was able to help me.

4.6
Verified Homeowner
Splendora, TX, on Aug 15, 2024

Sales person professionalism. And loan partner also very qualified. Thanks [name removed] (tech) for participation

4.6
Verified Homeowner
Splendora, TX, on Aug 02, 2024

it was very easy and pleasing

4.5
Verified Homeowner
Splendora, TX, on Jul 18, 2024

They were very professional and nice it was a good experience

5.0
Verified Homeowner
Splendora, TX, on Jul 18, 2024

The paperwork is what I disliked most. Everything else was great.

4.8
Verified Homeowner
Splendora, TX, on Jun 18, 2024

[name removed] was patient and professional as we toured the community. Our follow up questions were answered quickly and thoroughly. [name removed] the builder explained warranties and took us through our new home expertly. He was helpful in answering last minute questions. Both left a fantastic impression of Legends Homes.

4.9
Verified Homeowner
Splendora, TX, on May 05, 2024

Outside sounds come in. Inside sound travels outside. Total enjoying the home.

5.0
Verified Homeowner
Splendora, TX, on Apr 11, 2024

I loved everything about the experience from [name removed] in the sales office to the builder [name removed]. This has been a very inclusive experience. Legend Homes made it feel comfortable to do business with them like family. I can't think of even one unpleasant moment. Legend Homes is an incredible company and I hope to have family and friends own homes in this community as well. I would also like to add that [name removed] and [name removed] are gold these two are some of the most incredible human beings that I have ever met! I wish them nothing but success in all their future endeavors!

5.0
Verified Homeowner
Splendora, TX, on Mar 30, 2024

Backyard size is not as large as I would like, but is acceptable

5.0
Verified Homeowner
Splendora, TX, on Mar 02, 2024

I wrote a letter on the email about that on the 30 days after the move in dated 02/24/24.

3.0
Verified Homeowner
Splendora, TX, on Mar 01, 2024

[name removed] was always helpful with the buying process. [name removed] always available to help address any concern about the house itself. Very happy, thank you

5.0
Verified Homeowner
Splendora, TX, on Feb 26, 2024

My builder [name removed] presented and walked me thru my home very well

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, TX, on Nov 26, 2024

There was a few small issues with closing but other then that it was a good experience. Nice team just kinda hard to get ahold of sometimes

4.0
Verified Homeowner
Splendora, TX, on Nov 05, 2024

[name removed] came by and said he was going to do a couple of fixes and then he never followed through.

4.8
Verified Homeowner
Splendora, TX, on Oct 22, 2024

The broker that helped me sign documents was rude

4.9
Verified Homeowner
Splendora, TX, on Oct 18, 2024

Very happy with how receptive and helpful the staff and contractors are.

5.0
Verified Homeowner
Splendora, TX, on Sep 08, 2024

[name removed] was amazing. The day we got to splendora was so late, but [name removed] managed to head over to the house and place our keys inside so we would have them as soon as we moved in he also made my youngest's dream come true and purchased crumbl cookies. it was very helpful that y'all had a contingency available. Without that I would not have been able to purchase this home. They worked with me every time I had to extend my closing.

4.9
Verified Homeowner
Splendora, TX, on Sep 03, 2024

The quality of the walls. The paint scrape so easily….a mere touch and it scrapes off

4.9
Verified Homeowner
Splendora, TX, on Aug 30, 2024

It was easy, but some things are not built to a high quality

3.5
Verified Homeowner
Splendora, TX, on Aug 23, 2024

Easy process. Communication was direct and immediate.

5.0
Verified Homeowner
Splendora, TX, on Aug 21, 2024

They answered all my questions and informed me who my utility carriers are, and HOA.. I’m not happy with the HOA, I’ve called them multiple times and left Vms along with emails and no one replied.. thankfully after several weeks the receptionist was able to help me.

4.6
Verified Homeowner
Splendora, TX, on Aug 15, 2024

Sales person professionalism. And loan partner also very qualified. Thanks [name removed] (tech) for participation

4.6
Verified Homeowner
Splendora, TX, on Aug 02, 2024

it was very easy and pleasing

4.5
Verified Homeowner
Splendora, TX, on Jul 18, 2024

They were very professional and nice it was a good experience

5.0
Verified Homeowner
Splendora, TX, on Jul 18, 2024

The paperwork is what I disliked most. Everything else was great.

4.8
Verified Homeowner
Splendora, TX, on Jun 18, 2024

[name removed] was patient and professional as we toured the community. Our follow up questions were answered quickly and thoroughly. [name removed] the builder explained warranties and took us through our new home expertly. He was helpful in answering last minute questions. Both left a fantastic impression of Legends Homes.

4.9
Verified Homeowner
Splendora, TX, on May 05, 2024

Outside sounds come in. Inside sound travels outside. Total enjoying the home.

5.0
Verified Homeowner
Splendora, TX, on Apr 11, 2024

I loved everything about the experience from [name removed] in the sales office to the builder [name removed]. This has been a very inclusive experience. Legend Homes made it feel comfortable to do business with them like family. I can't think of even one unpleasant moment. Legend Homes is an incredible company and I hope to have family and friends own homes in this community as well. I would also like to add that [name removed] and [name removed] are gold these two are some of the most incredible human beings that I have ever met! I wish them nothing but success in all their future endeavors!

5.0
Verified Homeowner
Splendora, TX, on Mar 30, 2024

Backyard size is not as large as I would like, but is acceptable

5.0
Verified Homeowner
Splendora, TX, on Mar 02, 2024

I wrote a letter on the email about that on the 30 days after the move in dated 02/24/24.

3.0
Verified Homeowner
Splendora, TX, on Mar 01, 2024

[name removed] was always helpful with the buying process. [name removed] always available to help address any concern about the house itself. Very happy, thank you

5.0
Verified Homeowner
Splendora, TX, on Feb 26, 2024

My builder [name removed] presented and walked me thru my home very well

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Nov 04, 2024

Warranty service has been quick and easy with good communication from [name removed], and now [name removed]

4.3
Verified Homeowner
Splendora, on Oct 07, 2024

Lonestar air does not effectively back the product they put in these homes

1.3
Verified Homeowner
Splendora, on Aug 30, 2024

Quick to respond

4.0
Verified Homeowner
Splendora, on Jun 27, 2024

I haven’t used the warranty service yet, but I plan on using it towards the end of the year. I like how I was explained when to do this and who to contact if I needed anything. I like how everything in the house has been working fine as of now! Very pleased as a first time home buyer!

5.0
Verified Homeowner
Splendora, on Mar 21, 2024

Right after we moved in we had a problem of water pouring out of the lights and ceiling when the bathtub was used. That experience right after moving in was not the greatest, but what was awesome is how seriously it was taken and fixed completely immediately. So thank you so much for that. We are so happy in this home as a family

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet