Top Homebuilder Ratings & Reviews

Legend Homes

Hope Crossing

32 Homeowner Reviews Completed May 2023 - Nov 2024

Legend Homes << Houston

Overall Satisfaction

4.1
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Legend Homes logo
Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Bryan, TX, on Nov 04, 2023

We loved working with [name removed]. She helped so much along the way. We really appreciated the continual communication from Legend Homes and their team. We appreciated our notary as well.

4.8
Verified Homeowner
Bryan, on Apr 20, 2024

Two days after we signed on the house our AC froze up because you did not change the air filter and it was full of crap that caused it to freeze. Now, only 6 month later the AC is acting up again and not cooling the house properly (I have contacted the AC company for this). The glass on our master shower was not watertight at first. We had the plumbers and [name removed] come to try to fix it but both times water continued to leak from the seams of the shower and into the floor. Eventually I bought the equipment and did it myself. The back yard water hose bib had a hot water line connected to it. This has been addressed. There were holes in the ceiling for a couple days until the sheetrocker and painter could come out. My wife even said, "If I was looking to buy a house with holes in the ceiling we would have bought a new house." Then the painter used the wrong paint and we had spots of ceiling with paint that was slightly too dark for about a month until they could come and fix it when I was also available. Our kitchen sink has needed to be looked at twice for leaking out of the drain. This may not be your fault, but water flows out of the internet hookup in my yard when neighbors up the street water their grass. Metronet has been contacted and has a construction ticket to look at this. [name removed] has been great! He is responsive and helpful. He even came to help me with an issue on Good Friday when he was supposed to be off. It has been very frustrating that we bought a new home and have had so many issues that have made scheduling work and life a hassle around fixing the problems you should not have built into our new home.

2.6
Verified Homeowner
Bryan, on Sep 30, 2024

The warranty department was excellent. He responded quickly and dispatched any service needed within 48 hours.

3.7
Verified Homeowner
Bryan, TX, on Oct 09, 2023

You guys worked expeditiously to get the work done

5.0
Verified Homeowner
Bryan, on Feb 29, 2024

Handle every issue promptly

4.2
Verified Homeowner
Bryan, on Jul 08, 2024

Repair services from the contractors wanted you to complete a warranty request before work would be done. There are times when a quick response is needed and waiting on a response from the contractor to see if they have received the warranty request is not feasible.

3.2
Verified Homeowner
Bryan, TX, on Aug 19, 2023

Everything was done remotely

4.0
Verified Homeowner
Bryan, on Apr 30, 2024

Anyone representing the company that we interacted with was super polite, responsive, and knowledgeable.

3.8
Verified Homeowner
Bryan, TX, on Jun 07, 2023

Super easy communication, answered all my questions!

4.9
Verified Homeowner
Bryan, on Feb 25, 2024

No services are provided for the yearly 500 HOA fees. These fees have risen, while the services continue to be non existent. In our neighborhood, we have not been provided amenities as some other legend homes neighborhoods have. When we try to contact legend home regarding questions and concerns, communication is slow at times. I would not recommend legend homes to anyone.

2.7
Verified Homeowner
Bryan, TX, on Apr 01, 2023

I liked that our sales associate was knowledgeable about the process. I like that we were able to get the contract initiated and executed quickly. Any questions we had were always answered promptly. I have no complaints.

4.9
Verified Homeowner
Bryan, on Feb 04, 2024

No amenities in the community with high HOA cost. Since the houses are all occupied, I believe officers should be coming from the residents living in the community. Also, community is unsafe. Two incidents of stolen car was found on the community parking. Allot of cars are park in the pavement all day long

2.5
Verified Homeowner
Bryan, on Dec 31, 2023

Some things are not built right, problems with Ac, problems with plugs.

3.2
Verified Homeowner
Bryan, TX, on Jan 12, 2023

How long it took but it was worth it.

4.5
Verified Homeowner
Bryan, TX, on Dec 18, 2022

Home was just about move in ready! Process was easy and quick with no setbacks.

5.0
Verified Homeowner
Bryan, on Nov 14, 2023

When we meet Erica at Legend Homes it was a little nerve racking because this was our first purchase. She made it so pleasant and wonderful. She was so hands on with us and caring.

4.4
Verified Homeowner
Bryan, TX, on Dec 06, 2022

I love the whole process Erica Gage did an amazing job by keeping us up to date on the process of our home. I love how she was so willing to work around our busy schedules. I would recommend 100% anyone to Legend Homes. My husband and I can not thank you guys enough.

5.0
Verified Homeowner
Bryan, TX, on Sep 18, 2022

Everything went smooth

5.0
Verified Homeowner
Bryan, TX, on Sep 12, 2022

We loved the assistance that all of you gave & if we had a question ya'll were able to work with us & handle it.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Bryan, TX, on Nov 04, 2023

We loved working with [name removed]. She helped so much along the way. We really appreciated the continual communication from Legend Homes and their team. We appreciated our notary as well.

4.8
Verified Homeowner
Bryan, TX, on Oct 09, 2023

You guys worked expeditiously to get the work done

5.0
Verified Homeowner
Bryan, TX, on Aug 19, 2023

Everything was done remotely

4.0
Verified Homeowner
Bryan, TX, on Jun 07, 2023

Super easy communication, answered all my questions!

4.9
Verified Homeowner
Bryan, TX, on Apr 01, 2023

I liked that our sales associate was knowledgeable about the process. I like that we were able to get the contract initiated and executed quickly. Any questions we had were always answered promptly. I have no complaints.

4.9
Verified Homeowner
Bryan, TX, on Jan 12, 2023

How long it took but it was worth it.

4.5
Verified Homeowner
Bryan, TX, on Dec 18, 2022

Home was just about move in ready! Process was easy and quick with no setbacks.

5.0
Verified Homeowner
Bryan, TX, on Dec 06, 2022

I love the whole process Erica Gage did an amazing job by keeping us up to date on the process of our home. I love how she was so willing to work around our busy schedules. I would recommend 100% anyone to Legend Homes. My husband and I can not thank you guys enough.

5.0
Verified Homeowner
Bryan, TX, on Sep 18, 2022

Everything went smooth

5.0
Verified Homeowner
Bryan, TX, on Sep 12, 2022

We loved the assistance that all of you gave & if we had a question ya'll were able to work with us & handle it.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Bryan, on Apr 20, 2024

Two days after we signed on the house our AC froze up because you did not change the air filter and it was full of crap that caused it to freeze. Now, only 6 month later the AC is acting up again and not cooling the house properly (I have contacted the AC company for this). The glass on our master shower was not watertight at first. We had the plumbers and [name removed] come to try to fix it but both times water continued to leak from the seams of the shower and into the floor. Eventually I bought the equipment and did it myself. The back yard water hose bib had a hot water line connected to it. This has been addressed. There were holes in the ceiling for a couple days until the sheetrocker and painter could come out. My wife even said, "If I was looking to buy a house with holes in the ceiling we would have bought a new house." Then the painter used the wrong paint and we had spots of ceiling with paint that was slightly too dark for about a month until they could come and fix it when I was also available. Our kitchen sink has needed to be looked at twice for leaking out of the drain. This may not be your fault, but water flows out of the internet hookup in my yard when neighbors up the street water their grass. Metronet has been contacted and has a construction ticket to look at this. [name removed] has been great! He is responsive and helpful. He even came to help me with an issue on Good Friday when he was supposed to be off. It has been very frustrating that we bought a new home and have had so many issues that have made scheduling work and life a hassle around fixing the problems you should not have built into our new home.

2.6
Verified Homeowner
Bryan, on Feb 29, 2024

Handle every issue promptly

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Bryan, on Sep 30, 2024

The warranty department was excellent. He responded quickly and dispatched any service needed within 48 hours.

3.7
Verified Homeowner
Bryan, on Jul 08, 2024

Repair services from the contractors wanted you to complete a warranty request before work would be done. There are times when a quick response is needed and waiting on a response from the contractor to see if they have received the warranty request is not feasible.

3.2
Verified Homeowner
Bryan, on Apr 30, 2024

Anyone representing the company that we interacted with was super polite, responsive, and knowledgeable.

3.8
Verified Homeowner
Bryan, on Feb 25, 2024

No services are provided for the yearly 500 HOA fees. These fees have risen, while the services continue to be non existent. In our neighborhood, we have not been provided amenities as some other legend homes neighborhoods have. When we try to contact legend home regarding questions and concerns, communication is slow at times. I would not recommend legend homes to anyone.

2.7
Verified Homeowner
Bryan, on Feb 04, 2024

No amenities in the community with high HOA cost. Since the houses are all occupied, I believe officers should be coming from the residents living in the community. Also, community is unsafe. Two incidents of stolen car was found on the community parking. Allot of cars are park in the pavement all day long

2.5
Verified Homeowner
Bryan, on Dec 31, 2023

Some things are not built right, problems with Ac, problems with plugs.

3.2
Verified Homeowner
Bryan, on Nov 14, 2023

When we meet Erica at Legend Homes it was a little nerve racking because this was our first purchase. She made it so pleasant and wonderful. She was so hands on with us and caring.

4.4
Verified Homeowner