Top Homebuilder Ratings & Reviews

Trophy Signature Homes

Windsong 50

42 Homeowner Reviews Completed Aug 2023 - Feb 2025

Trophy Signature Homes << Trophy Signature Homes - Dallas

Overall Satisfaction

3.9
Customers' overall satisfaction
3.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

3.6

Purchase Experience

3.9

Construction Experience

4.0

Customer Care Experience

4.4

Home Readiness

4.3

Installation & Workmanship

4.2

Community Profile

Trophy Signature Homes logo
Launched in early 2018, Trophy Signature Homes has rapidly expanded across Dallas and Fort Worth, Texas, and will soon be expanding into the Austin, Texas market.

As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Dec 24, 2023

Great

4.7
Verified Homeowner
Prosper, on Dec 31, 2023

Friendly customer service and prompt.

4.6
Verified Homeowner
Prosper, on Jun 08, 2024

Good insulation , great layout and finish. Some of the fixtures, backsplash, flooring could be better.

4.7
Verified Homeowner
Prosper, TX, on Dec 09, 2023

All around great experience, [name removed] and [name removed] were very knowledgeable and helpful.

5.0
Verified Homeowner
Prosper, on Dec 22, 2023

I have really enjoyed working with [name removed] and previously [name removed] as they have both been super responsive to service requests. I do feel the quality of finishes and materials are quite bad. I have had two major water leaks, electrical issues and the paint used is so cheap I likely will have to repaint the interior of the home in under 18 months. I appreciate the customer service after the fact but the attention detail in the build and materials in my opinion was quite bad.

4.7
Verified Homeowner
Prosper, on May 25, 2024

I have said this previously that I thought the quality of finishes was subpar. Paint that is peeling off the walls and doors, scratches on countertops and cabinets etc.

4.0
Verified Homeowner
Prosper, TX, on Nov 03, 2023

1.There are gaps between floor and baseboards. Upon discussing this issue with the builder, I was informed that gaps measuring less than 1/8th of an inch are considered acceptable. Nevertheless, the numerous gaps XXXXX tered throughout the house, despite being within the acceptable range, significantly detract from the overall visual appeal. 2. Water infiltrated through the main door during the rainfall last month. 3. The keys doesn't open the lock on the main door, though it works fine for the other doors. 4. Garage door makes huge noise initially while opening as if something is falling apart. 5. There are uncaulked gaps between the cabinets and walls that are affecting the overall appearance. When I inquired with the builder, I was informed that caulking between these gaps is not part of Trophy's standard practice. However, I've noticed that some of the gaps have been caulked. The inconsistency in this approach is somewhat puzzling to me.6. The sod has been installed on uneven terrain along the sides of the house, creating a steep and treacherous pathway that makes walking difficult. The incline is so steep that it poses a significant slipping hazard for anyone attempting to walk on it.

4.1
Verified Homeowner
Prosper, on Nov 06, 2023

Our warranty person is amazing and goes above and beyond to make sure we are happy and our questions are answered.

5.0
Verified Homeowner
Prosper, on Apr 28, 2024

Many things had done not exactly it should be and many things not as quality as i expected with the brand name "Trophy"

4.8
Verified Homeowner
Prosper, on Oct 05, 2023

Warranty service is prompt with responding.

3.5
Verified Homeowner
Prosper, TX, on Oct 10, 2023

My house pricing was 805k however at the same time other friends bought it for 40-50k less, that’s a bit of concern that I overpaid somewhat compared to others and neighbors

4.2
Verified Homeowner
Prosper, on Apr 06, 2024

Still in the process of trying to correct my heating system and the alignment of the speakers in the theatre room. I requested standardized information on how a 7.2 media system should be installed and the response was it was done per plans and its proprietary information and they would not share the information. Understanding mistakes are made, our washroom cabinets were incorrectly installed and they came out to fix them. We are stating that the media speakers are not installed correctly.

3.6
Verified Homeowner
Prosper, TX, on Jun 09, 2023

Love floor plan & competitive offering vs other new builders in area. Like no design options & complete design package Dislike sales contract language unbalanced favoring builder’s interest. Dislike quality of sod (grass). Dislike wood fence (maintenance).

4.8
Verified Homeowner
Prosper, on Mar 14, 2024

Like the value add, dislike the finishing quality and experience with getting inspection items addressed at the time of closing.

4.5
Verified Homeowner
Prosper, TX, on May 07, 2023

Sales manager had terrible communication throughout the process. We were moving from across the country. Many things were not responded to.

4.5
Verified Homeowner
Prosper, on Mar 09, 2024

Time frame of closing is good and follow up with any issues is good. Some quality of things like cabinets, doors and wall painting is not good. Having lot of issues. With HVAC also lot of issues

3.5
Verified Homeowner
Prosper, TX, on Apr 06, 2023

The overall design of the home really aligned to our preference of a more modern style. The sales rep [name removed] was knowledgeable and friendly and we got in at a good price being the first in this phase of development. We met the builder manager [name removed] towards the end of development and he was extremely helpful, knowledgeable, and attentive to our needs and concerns. Throughout the process I would say the lack of information to the details of the house was what we disliked the most. Since this was an inventory home, all the specs were picked out and we received the details listed in the contract but there were no color images of each spec and the website did not have spec pictures either. We were essentially taking a gamble based on an incomplete model home but it felt right and the explains were satisfactory.

4.9
Verified Homeowner
Prosper, on Feb 14, 2024

Once trophy left [name removed] ranch and stopped building new homes, we have been left with too many warranty tickets needing a follow up and a common issue reported is a poorly designed HVAC system and air flow where certain bedrooms and bathrooms do not receive hot air through the vents on their High ceiling elevation plans a,b and c. [name removed] was the previous Warranty manager who ensured all issues will be fixed within an year and he is no longer with Trophy signature homes. Biggest issue is with my backyard design and is a mess as it is over sloped and kids cannot even use that backyard space and despite having paid extra for a corner lot, after tirelessly working with upper management from Trophy and Warranty managers yet there has been no resolution and this has been the most frustrating thing about Trophy builders and management and currently working with a lawyer to bring the case back to their head office.

2.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Dec 24, 2023

Great

4.7
Verified Homeowner
Prosper, TX, on Dec 09, 2023

All around great experience, [name removed] and [name removed] were very knowledgeable and helpful.

5.0
Verified Homeowner
Prosper, TX, on Nov 03, 2023

1.There are gaps between floor and baseboards. Upon discussing this issue with the builder, I was informed that gaps measuring less than 1/8th of an inch are considered acceptable. Nevertheless, the numerous gaps XXXXX tered throughout the house, despite being within the acceptable range, significantly detract from the overall visual appeal. 2. Water infiltrated through the main door during the rainfall last month. 3. The keys doesn't open the lock on the main door, though it works fine for the other doors. 4. Garage door makes huge noise initially while opening as if something is falling apart. 5. There are uncaulked gaps between the cabinets and walls that are affecting the overall appearance. When I inquired with the builder, I was informed that caulking between these gaps is not part of Trophy's standard practice. However, I've noticed that some of the gaps have been caulked. The inconsistency in this approach is somewhat puzzling to me.6. The sod has been installed on uneven terrain along the sides of the house, creating a steep and treacherous pathway that makes walking difficult. The incline is so steep that it poses a significant slipping hazard for anyone attempting to walk on it.

4.1
Verified Homeowner
Prosper, TX, on Oct 10, 2023

My house pricing was 805k however at the same time other friends bought it for 40-50k less, that’s a bit of concern that I overpaid somewhat compared to others and neighbors

4.2
Verified Homeowner
Prosper, TX, on Jun 09, 2023

Love floor plan & competitive offering vs other new builders in area. Like no design options & complete design package Dislike sales contract language unbalanced favoring builder’s interest. Dislike quality of sod (grass). Dislike wood fence (maintenance).

4.8
Verified Homeowner
Prosper, TX, on May 07, 2023

Sales manager had terrible communication throughout the process. We were moving from across the country. Many things were not responded to.

4.5
Verified Homeowner
Prosper, TX, on Apr 06, 2023

The overall design of the home really aligned to our preference of a more modern style. The sales rep [name removed] was knowledgeable and friendly and we got in at a good price being the first in this phase of development. We met the builder manager [name removed] towards the end of development and he was extremely helpful, knowledgeable, and attentive to our needs and concerns. Throughout the process I would say the lack of information to the details of the house was what we disliked the most. Since this was an inventory home, all the specs were picked out and we received the details listed in the contract but there were no color images of each spec and the website did not have spec pictures either. We were essentially taking a gamble based on an incomplete model home but it felt right and the explains were satisfactory.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on Dec 31, 2023

Friendly customer service and prompt.

4.6
Verified Homeowner
Prosper, on Dec 22, 2023

I have really enjoyed working with [name removed] and previously [name removed] as they have both been super responsive to service requests. I do feel the quality of finishes and materials are quite bad. I have had two major water leaks, electrical issues and the paint used is so cheap I likely will have to repaint the interior of the home in under 18 months. I appreciate the customer service after the fact but the attention detail in the build and materials in my opinion was quite bad.

4.7
Verified Homeowner
Prosper, on Nov 06, 2023

Our warranty person is amazing and goes above and beyond to make sure we are happy and our questions are answered.

5.0
Verified Homeowner
Prosper, on Oct 05, 2023

Warranty service is prompt with responding.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on Jun 08, 2024

Good insulation , great layout and finish. Some of the fixtures, backsplash, flooring could be better.

4.7
Verified Homeowner
Prosper, on May 25, 2024

I have said this previously that I thought the quality of finishes was subpar. Paint that is peeling off the walls and doors, scratches on countertops and cabinets etc.

4.0
Verified Homeowner
Prosper, on Apr 28, 2024

Many things had done not exactly it should be and many things not as quality as i expected with the brand name "Trophy"

4.8
Verified Homeowner
Prosper, on Apr 06, 2024

Still in the process of trying to correct my heating system and the alignment of the speakers in the theatre room. I requested standardized information on how a 7.2 media system should be installed and the response was it was done per plans and its proprietary information and they would not share the information. Understanding mistakes are made, our washroom cabinets were incorrectly installed and they came out to fix them. We are stating that the media speakers are not installed correctly.

3.6
Verified Homeowner
Prosper, on Mar 14, 2024

Like the value add, dislike the finishing quality and experience with getting inspection items addressed at the time of closing.

4.5
Verified Homeowner
Prosper, on Mar 09, 2024

Time frame of closing is good and follow up with any issues is good. Some quality of things like cabinets, doors and wall painting is not good. Having lot of issues. With HVAC also lot of issues

3.5
Verified Homeowner
Prosper, on Feb 14, 2024

Once trophy left [name removed] ranch and stopped building new homes, we have been left with too many warranty tickets needing a follow up and a common issue reported is a poorly designed HVAC system and air flow where certain bedrooms and bathrooms do not receive hot air through the vents on their High ceiling elevation plans a,b and c. [name removed] was the previous Warranty manager who ensured all issues will be fixed within an year and he is no longer with Trophy signature homes. Biggest issue is with my backyard design and is a mess as it is over sloped and kids cannot even use that backyard space and despite having paid extra for a corner lot, after tirelessly working with upper management from Trophy and Warranty managers yet there has been no resolution and this has been the most frustrating thing about Trophy builders and management and currently working with a lawyer to bring the case back to their head office.

2.9
Verified Homeowner