Overall Satisfaction
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As a subsidiary of Green Brick Partners, Trophy Signature Homes combines our local building expertise with the strong financial resources of a national, diversified homebuilding and land development company.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Celina, TX, on Mar 04, 2024
Overall Customer experience is not good, I could not reach or find the Sales person whenever needed. House Design looks good Externally and Internally few places like Carpet Quality and Installation is below par (never expected like this), nail are coming our everywhere from carpet which is risky. Contract wise process is fine and smooth.
Celina, on May 30, 2024
I like the quality and design of the house. There are some unfinished works that I had to report to the warranty team. Warranty team is good in addressing the issues.
Celina, on Jun 25, 2024
The overall sales experience was excellent! The quality of the home is also quite good. However, the warranty experience was not good. The warranty manager was not responsive at all and I had to send multiple follow ups before anything was acknowledged. The timeline of resolution left a lot to be desired.
Celina, on Jan 25, 2024
It's been very easy to log all warranty requests. Any concerns observed were resolved in a timely manner
Celina, on Dec 14, 2023
I raised a request to fix the gap between the sod and the soil but that was considered. My friend who lives in the same community and he raised the same request that was fixed but my requested was rejected.
Celina, TX, on Jan 31, 2024
I like my house, quality and the community. I don't like the roads outside the community.
Celina, on Apr 16, 2024
I am disappointed with the service as my multiple follow-ups have gone unanswered. There is inconsistency in the information provided; one warranty manager claims items are covered while another denies it. Additionally, the quality of some of the construction is notably poor.
Celina, on Apr 10, 2024
Liked the overall quality of the construction and materials and appliances used. Warranty team was very kind and has covered almost all of the issues i have reported. I wish the backyard lawn is levelled correctly (water is logging very often when rains) as well as the paint finishing on doors could have been better
Celina, on Aug 19, 2023
The layout of the home is perfect for my family. I only wish the opening to the attic was in another place. I cannot use the space where the ladder comes down. Mr. [name removed] was extremely helpful during the process, patient, knowledgeable and kind. The home overall is beautiful and energy efficient.
Celina, on Aug 24, 2023
Whenever we requested warranty, then friendly visited home. Thank you.
Celina, on Aug 06, 2023
Warranty service/customer care was okay - but we had several issues with the home itself
Celina, TX, on Jan 03, 2024
Everything about the process. It was our first home, Trophy built a great one. Thanks to [name removed] to make everything about home buying a breeze. Thanks to [name removed] for building a great home.
Celina, on Jun 26, 2023
I hear load noise while walking in gameroom have raised many warranty request and yet have not had anyone come take a look.
Celina, TX, on Dec 31, 2023
It was really pleasant working with [name removed] and [name removed] who were very thorough with their stuff. All the steps were closed very smoothly. Only issue was during financing with preferred lender who wasn't reachable enough and provided non comparable rates and pricing against market.
Celina, on Mar 20, 2023
Warranty request follow up is not as quick as expected.
Celina, TX, on Dec 26, 2023
There are still unfinished areas in the home that needs to be addressed but overall build quality is good
Celina, TX, on Dec 18, 2023
Both TT and [name removed] did a fantastic job throughout our homebuying process. They were very helpful and answered all our queries. I would definitely recommend TT and [name removed] to my friends who are willing to buy a house.
Celina, TX, on Dec 13, 2023
Experience with preferred lender, BHOME Mortgage was horrible. We disliked the way they talked to us and treated throughout the lending process. Other than that, experience with [name removed] and construction manager, [name removed] was awesome.
Celina, TX, on Dec 09, 2023
I liked that the Sales agent was very responsive and our experience was really quick and clear. I did not like that our builder walkthrough was scheduled really late and not all of the items on the inspection report were addressed. But, we raised a warranty ticket and are hopeful that things will be fixed
Celina, TX, on Nov 09, 2023
I liked the overall process starting from signing the contract till Move-in. I want to thank [name removed] for making the process seamless.
Celina, TX, on Nov 08, 2023
Everything was good except the their preferred lender. [name removed] is a wonderful man. He convinced us with the statement "What you see is what you get". Yes, whatever we were promised in the documentation is what we got. No regrets and Happy with the home and the quality.
Celina, TX, on Oct 24, 2023
I see the finishing is not good and the concerns raised during closing are not corrected.
Celina, TX, on Oct 03, 2023
The purchase experience is good. Everything went smooth. [name removed] is really nice and updated me on eacha and every step
Celina, TX, on Sep 27, 2023
Pretty smooth experience overall from the time we saw the model home to the final purchase. [name removed] was very responsive throughout the process and guided us really well
Celina, TX, on Sep 18, 2023
It was smooth and friendly experience throughout the process. Both [name removed] and [name removed] were extremely professional, super helpful, and prompt with their responses.
Celina, TX, on Aug 28, 2023
[name removed] has been very friendly during the sales phase. I am a first time home buyer and [name removed], the construction manager was very patient during the walk-thru
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, TX, on Mar 04, 2024
Overall Customer experience is not good, I could not reach or find the Sales person whenever needed. House Design looks good Externally and Internally few places like Carpet Quality and Installation is below par (never expected like this), nail are coming our everywhere from carpet which is risky. Contract wise process is fine and smooth.
Celina, TX, on Jan 31, 2024
I like my house, quality and the community. I don't like the roads outside the community.
Celina, TX, on Jan 03, 2024
Everything about the process. It was our first home, Trophy built a great one. Thanks to [name removed] to make everything about home buying a breeze. Thanks to [name removed] for building a great home.
Celina, TX, on Dec 31, 2023
It was really pleasant working with [name removed] and [name removed] who were very thorough with their stuff. All the steps were closed very smoothly. Only issue was during financing with preferred lender who wasn't reachable enough and provided non comparable rates and pricing against market.
Celina, TX, on Dec 26, 2023
There are still unfinished areas in the home that needs to be addressed but overall build quality is good
Celina, TX, on Dec 18, 2023
Both TT and [name removed] did a fantastic job throughout our homebuying process. They were very helpful and answered all our queries. I would definitely recommend TT and [name removed] to my friends who are willing to buy a house.
Celina, TX, on Dec 13, 2023
Experience with preferred lender, BHOME Mortgage was horrible. We disliked the way they talked to us and treated throughout the lending process. Other than that, experience with [name removed] and construction manager, [name removed] was awesome.
Celina, TX, on Dec 09, 2023
I liked that the Sales agent was very responsive and our experience was really quick and clear. I did not like that our builder walkthrough was scheduled really late and not all of the items on the inspection report were addressed. But, we raised a warranty ticket and are hopeful that things will be fixed
Celina, TX, on Nov 09, 2023
I liked the overall process starting from signing the contract till Move-in. I want to thank [name removed] for making the process seamless.
Celina, TX, on Nov 08, 2023
Everything was good except the their preferred lender. [name removed] is a wonderful man. He convinced us with the statement "What you see is what you get". Yes, whatever we were promised in the documentation is what we got. No regrets and Happy with the home and the quality.
Celina, TX, on Oct 24, 2023
I see the finishing is not good and the concerns raised during closing are not corrected.
Celina, TX, on Oct 03, 2023
The purchase experience is good. Everything went smooth. [name removed] is really nice and updated me on eacha and every step
Celina, TX, on Sep 27, 2023
Pretty smooth experience overall from the time we saw the model home to the final purchase. [name removed] was very responsive throughout the process and guided us really well
Celina, TX, on Sep 18, 2023
It was smooth and friendly experience throughout the process. Both [name removed] and [name removed] were extremely professional, super helpful, and prompt with their responses.
Celina, TX, on Aug 28, 2023
[name removed] has been very friendly during the sales phase. I am a first time home buyer and [name removed], the construction manager was very patient during the walk-thru
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on May 30, 2024
I like the quality and design of the house. There are some unfinished works that I had to report to the warranty team. Warranty team is good in addressing the issues.
Celina, on Jan 25, 2024
It's been very easy to log all warranty requests. Any concerns observed were resolved in a timely manner
Celina, on Dec 14, 2023
I raised a request to fix the gap between the sod and the soil but that was considered. My friend who lives in the same community and he raised the same request that was fixed but my requested was rejected.
Celina, on Aug 24, 2023
Whenever we requested warranty, then friendly visited home. Thank you.
Celina, on Aug 06, 2023
Warranty service/customer care was okay - but we had several issues with the home itself
Celina, on Jun 26, 2023
I hear load noise while walking in gameroom have raised many warranty request and yet have not had anyone come take a look.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Jun 25, 2024
The overall sales experience was excellent! The quality of the home is also quite good. However, the warranty experience was not good. The warranty manager was not responsive at all and I had to send multiple follow ups before anything was acknowledged. The timeline of resolution left a lot to be desired.
Celina, on Apr 16, 2024
I am disappointed with the service as my multiple follow-ups have gone unanswered. There is inconsistency in the information provided; one warranty manager claims items are covered while another denies it. Additionally, the quality of some of the construction is notably poor.
Celina, on Apr 10, 2024
Liked the overall quality of the construction and materials and appliances used. Warranty team was very kind and has covered almost all of the issues i have reported. I wish the backyard lawn is levelled correctly (water is logging very often when rains) as well as the paint finishing on doors could have been better
Celina, on Aug 19, 2023
The layout of the home is perfect for my family. I only wish the opening to the attic was in another place. I cannot use the space where the ladder comes down. Mr. [name removed] was extremely helpful during the process, patient, knowledgeable and kind. The home overall is beautiful and energy efficient.