Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers
Los Angeles, CA, on Jan 09, 2020
My model home of course ??. Special ThanksElliott, [name removed], [name removed], [name removed] and [name removed] and also [name removed] from Financial of [name removed] are amazing, I will refer all my family and friends for all the [name removed] companies open ?? house. Thank you very much
Los Angeles, on Jul 11, 2020
My customer care experience was excellent as always!
Los Angeles, on Nov 12, 2020
We had a very good experience with the entire process from the start. Everybody was very helpful and always answered all questions no matter how small.
Los Angeles, CA, on Jan 06, 2020
We really felt that the overall process was a really good experience. We came back more than 10 times to view the units before finally deciding on which plan we wanted and not once did it seem like we were bugging anyone.
Los Angeles, on Jul 04, 2020
Warranty service / customer experience are amazing
Los Angeles, CA, on Jan 06, 2020
Professionalism and great customer service and care
Los Angeles, on Jun 29, 2020
We have used the service for our fridge and it works like new again. We were very pleased with the customer service rep over the phone as well as the technician.
Los Angeles, on Nov 04, 2020
I like cause [name removed] was amazing and always on the top of everything
Los Angeles, on Jun 23, 2020
they are easy to contact and readily available according to your free time
Los Angeles, on Oct 22, 2020
I loved how committed [name removed] is to ensuring my needs as a new homeowner have been taken care of. The experience thus far has been above and beyond my expectations!
Los Angeles, on Sep 24, 2020
They follow up with homeowners regarding any problems that may occur regarding the construction. They provide quality service and always put their custoers first.
Los Angeles, on Sep 09, 2020
Representatives with the Olson Company are very professional.
Los Angeles, CA, on Nov 19, 2019
The communication and updates made for a great experience.
Los Angeles, CA, on Nov 13, 2019
I was involved in the whole process of my home being built and the customer service has been amazing.
Los Angeles, on Jul 11, 2020
Always available when I have a question or an issue I need resolved.
Los Angeles, CA, on Nov 08, 2019
it's been a really smooth experience and we love our home! [removed] and [removed] have been terrific.
Los Angeles, on Feb 14, 2020
The customer service provided by [name removed] is outstanding
Los Angeles, on Jul 10, 2020
The customer service provided by [name removed] is second to none, thanks [name removed]!
Los Angeles, CA, on Nov 05, 2019
[removed] [removed] workers were very professional and friendly
Los Angeles, on Feb 13, 2020
That every time i have an issue With my home [name removed] gives it his prompt attention
Los Angeles, on Jul 04, 2020
Liked Responsiveness And Follow Up From [name removed], Especially [name removed].
Los Angeles, CA, on Nov 04, 2019
It was very easy and every one was helpful in answering our questions. The building process went according to promised time line and exceeded our expectations!
Los Angeles, on Jan 27, 2020
[name removed] has been accessible and responses when I have contacted him with any issues
Los Angeles, CA, on Sep 29, 2019
Having someone available onsite is very helpful when i have questions. The response time to get answers was very quick. I liked the multiple inspections and walkthroughs and the ability to come check on my home on a weekly basis. The $5000 incentive was a nice touch too. The weekly updates were nice for the weeks i couldnt come personally visit. Overall experience was pretty smooth.
Los Angeles, on Jun 27, 2020
The awesome sales team,and the wonderful customer service reps like [name removed].
Los Angeles, CA, on Sep 27, 2019
The whole process was excellent. [removed], [removed] and [removed] have been great throughout the process.
Los Angeles, on Jun 12, 2020
I love how family friendly everyone is and take the time to make sure everything is ok.
Los Angeles, CA, on Sep 26, 2019
Continued Updates, Being Able To Meet Our Neighbors At The New Homeowner Orientation, Homeowner Satisfaction [removed] Keeping In Contact With Us.
Los Angeles, on Jan 26, 2020
[name removed] Is Always Available And Has Answers For Me. He's Informed About All Aspects Of The Home And The Vendors That Were Used In Building/And Supplying Materials For The Home.
Los Angeles, CA, on Sep 24, 2019
The step-by-step process was very beneficial and made what could have been a difficult and stressful process very easy.
Los Angeles, on Dec 18, 2019
Customer care has been awesome every step of the way. Every time I have needed help in the home they have answered my call
Los Angeles, on Dec 11, 2019
What I like best about the warranty service is knowing that if anything needs to be fixed I can count on the Olson Company to do so with great customer care service.
Los Angeles, on May 21, 2020
They made the process of buy this home very easy. They are very professional and accommodate to your needs/schedule when trying to assist.
Los Angeles, CA, on Sep 21, 2019
[removed] did and great job getting us through the start and closing and [removed] has been awesome this far in paying attention to any details or issues we may have experienced
Los Angeles, on Dec 11, 2019
That I know I can always call and get a response
Los Angeles, CA, on Sep 16, 2019
We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].
Los Angeles, on Dec 06, 2019
Ease of access and willingness to help and answer questions
Los Angeles, on Apr 27, 2020
The [name removed] makes it personal to make you happy!
Los Angeles, CA, on Sep 10, 2019
Selecting from the style center, weekly email updates
Los Angeles, on Nov 20, 2019
They sent an electrician out when I had an issue
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Los Angeles, CA, on Jan 09, 2020
My model home of course ??. Special ThanksElliott, [name removed], [name removed], [name removed] and [name removed] and also [name removed] from Financial of [name removed] are amazing, I will refer all my family and friends for all the [name removed] companies open ?? house. Thank you very much
Los Angeles, CA, on Jan 06, 2020
We really felt that the overall process was a really good experience. We came back more than 10 times to view the units before finally deciding on which plan we wanted and not once did it seem like we were bugging anyone.
Los Angeles, CA, on Jan 06, 2020
Professionalism and great customer service and care
Los Angeles, CA, on Nov 19, 2019
The communication and updates made for a great experience.
Los Angeles, CA, on Nov 13, 2019
I was involved in the whole process of my home being built and the customer service has been amazing.
Los Angeles, CA, on Nov 08, 2019
it's been a really smooth experience and we love our home! [removed] and [removed] have been terrific.
Los Angeles, CA, on Nov 05, 2019
[removed] [removed] workers were very professional and friendly
Los Angeles, CA, on Nov 04, 2019
It was very easy and every one was helpful in answering our questions. The building process went according to promised time line and exceeded our expectations!
Los Angeles, CA, on Sep 29, 2019
Having someone available onsite is very helpful when i have questions. The response time to get answers was very quick. I liked the multiple inspections and walkthroughs and the ability to come check on my home on a weekly basis. The $5000 incentive was a nice touch too. The weekly updates were nice for the weeks i couldnt come personally visit. Overall experience was pretty smooth.
Los Angeles, CA, on Sep 27, 2019
The whole process was excellent. [removed], [removed] and [removed] have been great throughout the process.
Los Angeles, CA, on Sep 26, 2019
Continued Updates, Being Able To Meet Our Neighbors At The New Homeowner Orientation, Homeowner Satisfaction [removed] Keeping In Contact With Us.
Los Angeles, CA, on Sep 24, 2019
The step-by-step process was very beneficial and made what could have been a difficult and stressful process very easy.
Los Angeles, CA, on Sep 21, 2019
[removed] did and great job getting us through the start and closing and [removed] has been awesome this far in paying attention to any details or issues we may have experienced
Los Angeles, CA, on Sep 16, 2019
We were apart of every step of the process and were able to communicate every day if necessary to someone from [removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Los Angeles, on Jul 11, 2020
My customer care experience was excellent as always!
Los Angeles, on Jul 04, 2020
Warranty service / customer experience are amazing
Los Angeles, on Jun 29, 2020
We have used the service for our fridge and it works like new again. We were very pleased with the customer service rep over the phone as well as the technician.
Los Angeles, on Jun 23, 2020
they are easy to contact and readily available according to your free time
Los Angeles, on Feb 14, 2020
The customer service provided by [name removed] is outstanding
Los Angeles, on Feb 13, 2020
That every time i have an issue With my home [name removed] gives it his prompt attention
Los Angeles, on Jan 27, 2020
[name removed] has been accessible and responses when I have contacted him with any issues
Los Angeles, on Jan 26, 2020
[name removed] Is Always Available And Has Answers For Me. He's Informed About All Aspects Of The Home And The Vendors That Were Used In Building/And Supplying Materials For The Home.
Los Angeles, on Dec 18, 2019
Customer care has been awesome every step of the way. Every time I have needed help in the home they have answered my call
Los Angeles, on Dec 11, 2019
What I like best about the warranty service is knowing that if anything needs to be fixed I can count on the Olson Company to do so with great customer care service.
Los Angeles, on Dec 11, 2019
That I know I can always call and get a response
Los Angeles, on Dec 06, 2019
Ease of access and willingness to help and answer questions
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Los Angeles, on Nov 12, 2020
We had a very good experience with the entire process from the start. Everybody was very helpful and always answered all questions no matter how small.
Los Angeles, on Nov 04, 2020
I like cause [name removed] was amazing and always on the top of everything
Los Angeles, on Oct 22, 2020
I loved how committed [name removed] is to ensuring my needs as a new homeowner have been taken care of. The experience thus far has been above and beyond my expectations!
Los Angeles, on Sep 24, 2020
They follow up with homeowners regarding any problems that may occur regarding the construction. They provide quality service and always put their custoers first.
Los Angeles, on Sep 09, 2020
Representatives with the Olson Company are very professional.
Los Angeles, on Jul 11, 2020
Always available when I have a question or an issue I need resolved.
Los Angeles, on Jul 10, 2020
The customer service provided by [name removed] is second to none, thanks [name removed]!
Los Angeles, on Jul 04, 2020
Liked Responsiveness And Follow Up From [name removed], Especially [name removed].
Los Angeles, on Jun 27, 2020
The awesome sales team,and the wonderful customer service reps like [name removed].
Los Angeles, on Jun 12, 2020
I love how family friendly everyone is and take the time to make sure everything is ok.
Los Angeles, on May 21, 2020
They made the process of buy this home very easy. They are very professional and accommodate to your needs/schedule when trying to assist.
Los Angeles, on Apr 27, 2020
The [name removed] makes it personal to make you happy!