Overall Satisfaction
Community Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, on Nov 13, 2021
I really enjoyed the customer service! From the min I moved in [name removed] was even helping me throw away big boxes! From touch up paint to repairs [name removed] was always available. I had to contact him on a weekend and he got everything taken care of ASAP. So grateful!
Rancho Mission Viejo, CA, on Nov 18, 2021
Communication from sales and company were wonderful, especially through covid
Rancho Mission Viejo, on Mar 03, 2022
We have truly enjoyed working with [name removed] on the customer service side. He is very responsive to our inquiries, he is clear about scheduling repairs and works hard to get things accomplished in a timely manner if possible.
Rancho Mission Viejo, on Oct 29, 2021
[name removed] takes amazing care of us!! We are thankful for what he does for all of us here in [name removed].
Rancho Mission Viejo, on Feb 25, 2022
[name removed] has been nothing but fantastic for us and our family. His attention to detail and follow through is top notch. He is an excellent communicator and has always been there for us. We feel very lucky to have been working with him.
Rancho Mission Viejo, on Oct 15, 2021
The lag time on fixes/repairs is unacceptable, even during COVID with supply chain issues. For example, we have been waiting on a replacement window since before we closed on our home in November of 2020.
Rancho Mission Viejo, CA, on Nov 09, 2021
All of the people we worked with from beginning to end were kind, helpful and quick to respond to any questions!
Rancho Mission Viejo, on Feb 18, 2022
We get quick responses from [name removed], he has been great!
Rancho Mission Viejo, CA, on Nov 08, 2021
[name removed] communication was impeccable from the sales office to inspection to close.
Rancho Mission Viejo, CA, on Oct 04, 2021
Only thing I disliked was the lending company. NH made it very hard for you to use outside lending than the preferred lender. The preferred lender, getting all that business from NH, should be bending backwards for those clients. They were very disorganized and lacked communication through the process. I would suggest NH to have 2 or 3 preferred lenders, not just 1 to choose from.
Rancho Mission Viejo, on Jan 28, 2022
Huge thank you to the whole team, especially [name removed]. He is on top of everything and always responsive to our needs!
Rancho Mission Viejo, CA, on Aug 05, 2021
The sales team was very friendly. I felt the communication was very open and consistent. Enjoy the framewalks and seeing the progress of the home
Rancho Mission Viejo, on Nov 25, 2021
Everything has been great. When a repair is needed, we are able to get it fixed in less than 2 weeks.
Rancho Mission Viejo, CA, on Aug 05, 2021
Very personalized experience from the sales team to Design studio and head contractor/builder and on-site team. Lots of customizable options from the builder and everyone was so helpful along each step of the way. That’s not to mention that the homes NWHM builds are beautifully constructed!
Rancho Mission Viejo, on Nov 12, 2021
Addressing any home issues we have experienced and fixing any pertinent issues. Overall high quality build
Rancho Mission Viejo, CA, on Apr 28, 2021
The entire process was amazing, from the sales team, design, and [name removed] has gone above and beyond to address any questions for us after we moved in.
Rancho Mission Viejo, on Nov 09, 2021
[name removed] has been extremely knowledgeable and helpful with our move in process. It’s been amazing.
Rancho Mission Viejo, CA, on Mar 11, 2021
Dislike: Serious Lender issues Like: The process was seamless with the builder.
Rancho Mission Viejo, on Aug 31, 2021
Would like to see more prow activity on time frames of when items will be addressed
Rancho Mission Viejo, CA, on Mar 05, 2021
From the start of the home buying process [name removed] and [name removed] have been absolutely incredible! Even in the middle of the pandemic the customer service has been beyond exceptional. They have been accommodating, informative, supportive, caring, and an absolute delight to work with. Even after the close of our home they have continued to exceed our expectations. WE LOVE SUSAN & [name removed]! From a design process, we unfortunately didn’t have the best experience. Our designer was never prepared for meetings (couldn’t figure out how to work your TV or iPAD in any of our meetings and consistently brought in someone else’s home paperwork), was not responsive via email (required multiple follow ups), and was not familiar with the materials offered (told us one of the tiles was going to require a custom quote and I had to point out where on the excel file the tile was that we wanted). Overall there was just a huge difference between the sales and design experience. It felt like [name removed] and [name removed] went out of their way to make us feel important and spend as much time as needed to help answer all our questions, while our designer was constantly rushing us and made us feel that any questions we had was an inconvenience. To be fair, we never brought up our concerns to anyone at the [name removed] Home Company, as we were already told by her that the design team was overwhelmed and we didn’t want to risk missing any of the deadlines that were stressed to us. We would also like to give a shout out to [name removed] who has matched the level of exceptional service that we received from [name removed] and [name removed]. [name removed] is a rock star! Treating every question or request we have with a strong sense of urgency and really just goes above any beyond to help. His natural charisma makes you instantly feel like family (which we love!) Overall, [name removed], [name removed], and [name removed] have really made this experience incredible for us and would be the reason we would recommend the [name removed] Home Company to all of our friends, family, and anyone who is buying a new home!
Rancho Mission Viejo, on May 05, 2021
Customer care has been great but we continually have issues with parts of the home as if the building process was rushed.
Rancho Mission Viejo, CA, on Mar 03, 2021
[name removed] best part of our home buying experience was working with [name removed] and [name removed]. From the time we met them, they went above and beyond to make sure it was a smooth transaction. If it wasnt for them, this would've been an even more stressful process. [name removed] was also a pleasure to work with. I'm sure he is constantly getting repair requests but he is always calm and professional and makes sure it's done right. My only major negative was the attention to detail when we moved into the home. My wife and I walked through with [name removed] and there were a lot of minor repairs and fixes needed to be done. A lot of areas looked rushed.
Rancho Mission Viejo, CA, on Feb 26, 2021
[name removed] and [name removed] made our purchase experience easy, fun, and exciting!!
Rancho Mission Viejo, CA, on Jan 22, 2021
The contract process was smooth with no issues. The sales office staff was great - friendly and professional. The designer at the design center ([name removed]) was fantastic; however, I did not like how limited our selections were for things like countertops, flooring and tile. I appreciated the clear and consistent communication about our scheduled closing date.
Rancho Mission Viejo, CA, on Dec 18, 2020
I love everything except not having options when it came to exterior paint color.
Rancho Mission Viejo, CA, on Dec 17, 2020
The New Home Company from start to finish has been enjoyable. Even when we had encountered some challenges during the process, The New Home Company stepped up and helped resolve the issues. Being in Construction, we realize the potential for conflict. How the conflict is resolved separates the good companies from the great companies.
Rancho Mission Viejo, CA, on Nov 14, 2020
It was simple! This was my first home purchase, and [name removed]/[name removed] made the process very straightforward, and helped me understand every single step.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, CA, on Nov 18, 2021
Communication from sales and company were wonderful, especially through covid
Rancho Mission Viejo, CA, on Nov 09, 2021
All of the people we worked with from beginning to end were kind, helpful and quick to respond to any questions!
Rancho Mission Viejo, CA, on Nov 08, 2021
[name removed] communication was impeccable from the sales office to inspection to close.
Rancho Mission Viejo, CA, on Oct 04, 2021
Only thing I disliked was the lending company. NH made it very hard for you to use outside lending than the preferred lender. The preferred lender, getting all that business from NH, should be bending backwards for those clients. They were very disorganized and lacked communication through the process. I would suggest NH to have 2 or 3 preferred lenders, not just 1 to choose from.
Rancho Mission Viejo, CA, on Aug 05, 2021
The sales team was very friendly. I felt the communication was very open and consistent. Enjoy the framewalks and seeing the progress of the home
Rancho Mission Viejo, CA, on Aug 05, 2021
Very personalized experience from the sales team to Design studio and head contractor/builder and on-site team. Lots of customizable options from the builder and everyone was so helpful along each step of the way. That’s not to mention that the homes NWHM builds are beautifully constructed!
Rancho Mission Viejo, CA, on Apr 28, 2021
The entire process was amazing, from the sales team, design, and [name removed] has gone above and beyond to address any questions for us after we moved in.
Rancho Mission Viejo, CA, on Mar 11, 2021
Dislike: Serious Lender issues Like: The process was seamless with the builder.
Rancho Mission Viejo, CA, on Mar 05, 2021
From the start of the home buying process [name removed] and [name removed] have been absolutely incredible! Even in the middle of the pandemic the customer service has been beyond exceptional. They have been accommodating, informative, supportive, caring, and an absolute delight to work with. Even after the close of our home they have continued to exceed our expectations. WE LOVE SUSAN & [name removed]! From a design process, we unfortunately didn’t have the best experience. Our designer was never prepared for meetings (couldn’t figure out how to work your TV or iPAD in any of our meetings and consistently brought in someone else’s home paperwork), was not responsive via email (required multiple follow ups), and was not familiar with the materials offered (told us one of the tiles was going to require a custom quote and I had to point out where on the excel file the tile was that we wanted). Overall there was just a huge difference between the sales and design experience. It felt like [name removed] and [name removed] went out of their way to make us feel important and spend as much time as needed to help answer all our questions, while our designer was constantly rushing us and made us feel that any questions we had was an inconvenience. To be fair, we never brought up our concerns to anyone at the [name removed] Home Company, as we were already told by her that the design team was overwhelmed and we didn’t want to risk missing any of the deadlines that were stressed to us. We would also like to give a shout out to [name removed] who has matched the level of exceptional service that we received from [name removed] and [name removed]. [name removed] is a rock star! Treating every question or request we have with a strong sense of urgency and really just goes above any beyond to help. His natural charisma makes you instantly feel like family (which we love!) Overall, [name removed], [name removed], and [name removed] have really made this experience incredible for us and would be the reason we would recommend the [name removed] Home Company to all of our friends, family, and anyone who is buying a new home!
Rancho Mission Viejo, CA, on Mar 03, 2021
[name removed] best part of our home buying experience was working with [name removed] and [name removed]. From the time we met them, they went above and beyond to make sure it was a smooth transaction. If it wasnt for them, this would've been an even more stressful process. [name removed] was also a pleasure to work with. I'm sure he is constantly getting repair requests but he is always calm and professional and makes sure it's done right. My only major negative was the attention to detail when we moved into the home. My wife and I walked through with [name removed] and there were a lot of minor repairs and fixes needed to be done. A lot of areas looked rushed.
Rancho Mission Viejo, CA, on Feb 26, 2021
[name removed] and [name removed] made our purchase experience easy, fun, and exciting!!
Rancho Mission Viejo, CA, on Jan 22, 2021
The contract process was smooth with no issues. The sales office staff was great - friendly and professional. The designer at the design center ([name removed]) was fantastic; however, I did not like how limited our selections were for things like countertops, flooring and tile. I appreciated the clear and consistent communication about our scheduled closing date.
Rancho Mission Viejo, CA, on Dec 18, 2020
I love everything except not having options when it came to exterior paint color.
Rancho Mission Viejo, CA, on Dec 17, 2020
The New Home Company from start to finish has been enjoyable. Even when we had encountered some challenges during the process, The New Home Company stepped up and helped resolve the issues. Being in Construction, we realize the potential for conflict. How the conflict is resolved separates the good companies from the great companies.
Rancho Mission Viejo, CA, on Nov 14, 2020
It was simple! This was my first home purchase, and [name removed]/[name removed] made the process very straightforward, and helped me understand every single step.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, on Mar 03, 2022
We have truly enjoyed working with [name removed] on the customer service side. He is very responsive to our inquiries, he is clear about scheduling repairs and works hard to get things accomplished in a timely manner if possible.
Rancho Mission Viejo, on Feb 25, 2022
[name removed] has been nothing but fantastic for us and our family. His attention to detail and follow through is top notch. He is an excellent communicator and has always been there for us. We feel very lucky to have been working with him.
Rancho Mission Viejo, on Feb 18, 2022
We get quick responses from [name removed], he has been great!
Rancho Mission Viejo, on Jan 28, 2022
Huge thank you to the whole team, especially [name removed]. He is on top of everything and always responsive to our needs!
Rancho Mission Viejo, on Nov 25, 2021
Everything has been great. When a repair is needed, we are able to get it fixed in less than 2 weeks.
Rancho Mission Viejo, on Nov 12, 2021
Addressing any home issues we have experienced and fixing any pertinent issues. Overall high quality build
Rancho Mission Viejo, on Nov 09, 2021
[name removed] has been extremely knowledgeable and helpful with our move in process. It’s been amazing.
Rancho Mission Viejo, on Aug 31, 2021
Would like to see more prow activity on time frames of when items will be addressed
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rancho Mission Viejo, on Nov 13, 2021
I really enjoyed the customer service! From the min I moved in [name removed] was even helping me throw away big boxes! From touch up paint to repairs [name removed] was always available. I had to contact him on a weekend and he got everything taken care of ASAP. So grateful!
Rancho Mission Viejo, on Oct 29, 2021
[name removed] takes amazing care of us!! We are thankful for what he does for all of us here in [name removed].