Overall Satisfaction
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Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Novato, on Nov 22, 2024
We encountered a problem with our storm door, situated at the rooftop. We greatly appreciate [name removed]’s efforts in addressing this issue and procuring a replacement door for us.
Novato, on Jan 05, 2025
The service requests have taken a long time to be addressed, with many still unresolved even after four months. When the issues are addressed, however, they are done very well by extremely proficient individuals.
Novato, on Sep 02, 2024
[name removed] was amazing but ever since she left the communication is non existent and the little customer service I get I am not satisfied. Word is not bond. I have taken off work for nobody to show up when a rep send they would come by.
Novato, on Nov 21, 2024
I have experienced many plumbing and electrical issues since moving in. Communication with [name removed] staff isn’t always the easiest. I wouldn’t always get a response when communicating about an issue with the home. A few times I had to follow up and at one point I just gave up trying to contact them. It’s discouraging because it makes me not want to put in a service request if I felt like something was off.
Novato, CA, on Dec 21, 2024
The communication from the beginning of the build process was exceptional but as the closing date came to a near, communication was terrible. Upon the first home walkthrough inspection (November 15, 2024) of the home, we discovered many deficiencies and were promised everything will be "taken care of" by closing date (November 22, 2024) which was one week from the initial walkthrough. We first discovered out of all the completed residences (202, 206, 214, 218, 222, 226) our home was the only one that did not have a garage door installed. There was no communication regarding the missing door at all until we came to the site and discovered it on our own. We expressed our dissatisfaction regarding the matter and how much it would cost any incovenience to us and having to wait on a vendor after closing date. We were told it was a common practice to have certain things installed after closing date and it would be normal. That type of mindset does not cater to the customer and it would have been better to have everything properly installed prior to closing date as opposed to after. Another major deficiency that was not addressed properly was a missing storm door along with weather stripping insulation on the rooftop deck. Rains occurred prior to anything that was installed which caused major damage to the flooring on fourth floor. A rapid response team had to assess the damage and set up fans and cordon off the area. It was also discovered that a certain metal piece of the doorway was damaged which caused water intrusion. It has been 3 whole weeks as of this writing and no remediation to the floor has been done. Every day since closing date of November 22, 2024, we had a vendor come in and remediate deficiencies throughout the home due to lack of workmanship. Some of the deficiencies included missing handles, chipped tiles, shower enclosure, windows causing water intrusion and many more. We made a total of 31 service requests due to various problems throughout the home. It has been a very frustrating experience due to waiting on their schedule. We are working people and have to accommodate their schedule in order to fix the issues they created in the first place. As of this time not all service requests have been fulfilled. As first time homebuyers, this is not the experience we wanted. This is by far the worse and stressful experience we had to go through. If we had the opportunity to leave this home and not lose any money we would take that opportunity and go back to our prior apartment and continue to lease instead. It is understandable that their are several contractors working on the home but the quality control for the entire home is lacking severely and we definitely are not satisfied and would not recommend [name removed] to anybody we know.
Novato, on Jul 30, 2024
My experience working with [name removed] could not have been better. Your representatives have been wonderful to work with. They listened to my concerns and questions and, provided recommendations concerning various options. During the building process, they were proactive in keeping me up-to-date. I am delighted to give [name removed] and, your associates the highest possible recommendation.
Novato, CA, on Dec 18, 2024
The entire process was riddled with issues, zero communication, closing was a mess. And now I’m with out a bathroom because of a fitting that was leaking in the wall. Which would have been caught before closing by my inspector but he wasn’t allowed in. The dropped a bogus requirement last minute and verbally made wildly inaccurate demands of the inspector.
Novato, on May 03, 2024
Bathroom door paint chipped already fix x2 still chipped. Cracks on ceiling. Carpet on stairs already loosened. Uneven moldings in masters bedroom. Neighbors garbage bins outside.
Novato, on May 29, 2024
customer care was great! [name removed] was a great coordinator and always met me with realistic expectations and honesty. no issues with warranty service
Novato, on Jan 30, 2024
All of people working there are so friendly and supportive. I feel they are my friends.
Novato, on Jan 30, 2024
My experience working with [name removed] could not have been better. Your representatives [name removed] and [name removed] have been wonderful to work with. They listened to my concerns and questions and, provided recommendations concerning various options. During the building process, they were proactive in keeping me up-to-date. I am delighted to give [name removed] and, your associates the highest possible recommendation.
Novato, on Dec 01, 2023
Warranty and customer care experience has been great. There have been continuous followups regarding the same which i appreciate.
Novato, on May 09, 2023
The quality and craftsmen ship are excellent. And the customer service person ([name removed]) was/is very attentive and helpful.
Novato, on Dec 01, 2023
All my service requests get taken care of almost immediately and I appreciate all the kind team, especially [name removed].
Novato, on May 01, 2023
Overall, we love our new home. There are some things that don't seem to be of high quality/ workmanship and attention to detail was lacking.
Tracy, on Apr 07, 2023
The are several things that we did not like. The the space between the rooms and the rooftop is not very good isolated and you can hear all the furniture moving due to the wind. Also there is a leak in the second floor due to poor AC condenser installation.
Novato, on Nov 09, 2022
I appreciate the prompt replies to our service requests. At first, we had several small things that needed to be fixed. When workers would come to fix those, sometimes, they would leave having fixed that problem, but leaving behind new marks, scuffs, debris, etc.
Novato, on Nov 08, 2022
I have no dislikes when it comes to the warranty service/customer care. As a matter of fact, when there has been an issue [name removed] from [name removed] has been very helpful and handles the issues promptly or just guides us on what to do.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Novato, CA, on Dec 21, 2024
The communication from the beginning of the build process was exceptional but as the closing date came to a near, communication was terrible. Upon the first home walkthrough inspection (November 15, 2024) of the home, we discovered many deficiencies and were promised everything will be "taken care of" by closing date (November 22, 2024) which was one week from the initial walkthrough. We first discovered out of all the completed residences (202, 206, 214, 218, 222, 226) our home was the only one that did not have a garage door installed. There was no communication regarding the missing door at all until we came to the site and discovered it on our own. We expressed our dissatisfaction regarding the matter and how much it would cost any incovenience to us and having to wait on a vendor after closing date. We were told it was a common practice to have certain things installed after closing date and it would be normal. That type of mindset does not cater to the customer and it would have been better to have everything properly installed prior to closing date as opposed to after. Another major deficiency that was not addressed properly was a missing storm door along with weather stripping insulation on the rooftop deck. Rains occurred prior to anything that was installed which caused major damage to the flooring on fourth floor. A rapid response team had to assess the damage and set up fans and cordon off the area. It was also discovered that a certain metal piece of the doorway was damaged which caused water intrusion. It has been 3 whole weeks as of this writing and no remediation to the floor has been done. Every day since closing date of November 22, 2024, we had a vendor come in and remediate deficiencies throughout the home due to lack of workmanship. Some of the deficiencies included missing handles, chipped tiles, shower enclosure, windows causing water intrusion and many more. We made a total of 31 service requests due to various problems throughout the home. It has been a very frustrating experience due to waiting on their schedule. We are working people and have to accommodate their schedule in order to fix the issues they created in the first place. As of this time not all service requests have been fulfilled. As first time homebuyers, this is not the experience we wanted. This is by far the worse and stressful experience we had to go through. If we had the opportunity to leave this home and not lose any money we would take that opportunity and go back to our prior apartment and continue to lease instead. It is understandable that their are several contractors working on the home but the quality control for the entire home is lacking severely and we definitely are not satisfied and would not recommend [name removed] to anybody we know.
Novato, CA, on Dec 18, 2024
The entire process was riddled with issues, zero communication, closing was a mess. And now I’m with out a bathroom because of a fitting that was leaking in the wall. Which would have been caught before closing by my inspector but he wasn’t allowed in. The dropped a bogus requirement last minute and verbally made wildly inaccurate demands of the inspector.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Novato, on Jan 05, 2025
The service requests have taken a long time to be addressed, with many still unresolved even after four months. When the issues are addressed, however, they are done very well by extremely proficient individuals.
Novato, on Sep 02, 2024
[name removed] was amazing but ever since she left the communication is non existent and the little customer service I get I am not satisfied. Word is not bond. I have taken off work for nobody to show up when a rep send they would come by.
Novato, on May 29, 2024
customer care was great! [name removed] was a great coordinator and always met me with realistic expectations and honesty. no issues with warranty service
Novato, on Jan 30, 2024
All of people working there are so friendly and supportive. I feel they are my friends.
Novato, on Jan 30, 2024
My experience working with [name removed] could not have been better. Your representatives [name removed] and [name removed] have been wonderful to work with. They listened to my concerns and questions and, provided recommendations concerning various options. During the building process, they were proactive in keeping me up-to-date. I am delighted to give [name removed] and, your associates the highest possible recommendation.
Novato, on Dec 01, 2023
Warranty and customer care experience has been great. There have been continuous followups regarding the same which i appreciate.
Novato, on Dec 01, 2023
All my service requests get taken care of almost immediately and I appreciate all the kind team, especially [name removed].
Tracy, on Apr 07, 2023
The are several things that we did not like. The the space between the rooms and the rooftop is not very good isolated and you can hear all the furniture moving due to the wind. Also there is a leak in the second floor due to poor AC condenser installation.
Novato, on Nov 09, 2022
I appreciate the prompt replies to our service requests. At first, we had several small things that needed to be fixed. When workers would come to fix those, sometimes, they would leave having fixed that problem, but leaving behind new marks, scuffs, debris, etc.
Novato, on Nov 08, 2022
I have no dislikes when it comes to the warranty service/customer care. As a matter of fact, when there has been an issue [name removed] from [name removed] has been very helpful and handles the issues promptly or just guides us on what to do.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Novato, on Nov 22, 2024
We encountered a problem with our storm door, situated at the rooftop. We greatly appreciate [name removed]’s efforts in addressing this issue and procuring a replacement door for us.
Novato, on Nov 21, 2024
I have experienced many plumbing and electrical issues since moving in. Communication with [name removed] staff isn’t always the easiest. I wouldn’t always get a response when communicating about an issue with the home. A few times I had to follow up and at one point I just gave up trying to contact them. It’s discouraging because it makes me not want to put in a service request if I felt like something was off.
Novato, on Jul 30, 2024
My experience working with [name removed] could not have been better. Your representatives have been wonderful to work with. They listened to my concerns and questions and, provided recommendations concerning various options. During the building process, they were proactive in keeping me up-to-date. I am delighted to give [name removed] and, your associates the highest possible recommendation.
Novato, on May 03, 2024
Bathroom door paint chipped already fix x2 still chipped. Cracks on ceiling. Carpet on stairs already loosened. Uneven moldings in masters bedroom. Neighbors garbage bins outside.
Novato, on May 09, 2023
The quality and craftsmen ship are excellent. And the customer service person ([name removed]) was/is very attentive and helpful.