Overall Satisfaction
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Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Groveland, on Jan 16, 2025
On your first walk through they try to push things off saying they will be back in 6 months for your 2nd walk through/warranty work. At 6 months they tell you it was never 6 months that it was always 12 months and they try to make you feel stupid. We didn't appreciate that. Our 12 months expired 2 weeks ago but they just completed 2 houses in the back and one on each side of us, which is creating severe puddling on the sides of our home. We've sent some pictures and videos and now can't even get a reply back. Now we will have to start sending emails and photos to the big wigs in an attempt to get things fixed. Also we've had Del Air out to our home 5 times to help with our bedroom not getting cool enough. Either they don't show up or the new person takes out what the last person did, neither helping our situation. Come to find out they do not have either of our phone numbers in their system and no notes on what any technician has done to try to elevate the problem. which has not been fixed. Very frustrating!! I would never recommend Del Air even though they are around the corner.
Groveland, Fl , on Feb 04, 2025
Moving from out of state, we anticipated some challenges, and our experience with [name removed] Homes has been a mix of highs and lows. The initial process went smoothly, with our realtors handling walkthroughs and identifying necessary fixes. The builder assured us everything would be completed before our arrival. However, after driving over 15 hours and arriving at 1:30 AM, we were shocked to find that our key didn’t work, forcing us to stay in a hotel for the night. The next morning, [name removed] quickly resolved the issue, but upon entering our home, we discovered it was not move-in ready—there was noticeable mess and unfinished work. Fortunately, [name removed] reimbursed us and immediately took action, arranging for cleaners the following morning and scheduling painters and drywall specialists to fix the outstanding work. While we’ve encountered some frustrating setbacks, we truly appreciate [name removed]’s responsiveness. They have been proactive in addressing issues, and their commitment to customer satisfaction has helped alleviate the stress of the situation. Overall, despite the initial challenges, we’re pleased with how [name removed] has handled them and look forward to fully settling into our new home.
Groveland, on Oct 23, 2024
They are not easy to reach for a warranty claim and they do not make the process easy. Communication is a big problem. There is no care or consideration for the customer. They treat you as something they have to deal with.
Groveland, on Dec 30, 2024
We have had the worst experience with [name removed] home! No one reads this so no reason to type everything we experience! We have asked many times on this form for someone to contact and still nothing! [name removed] is the worst!!!
Groveland, Fl , on Jan 28, 2025
The communication has been so poor. They just tell you anything you want to hear to keep you quiet but never follow through with anything. I heard over and over again that all of the outstanding issues would be fixed after moving in, however, after signing and getting the keys, they literally don’t care at all. You guys are making this a terrible experience for no reason at all. There are so many bad reviews about this exact issue post purchase and I see why. You’re hurting your company’s brand over very small and basic things because of the communication.
Groveland, on Aug 07, 2024
Everything from buying the home to moving in was so easy. Everyone involved worked with us and made sure everything was perfect for us.
Groveland, on Sep 23, 2024
Upon going into contract to purchase our home we decided on some options that would not be included in the design appointment. One of the option was U by [name removed] shower. This device elimates the need for shower knobs and everything is controled by a touch panel, I thought it would be fun feature. It has turned out to me a $2000.00 mistake. The device has to hooked to the houses internet to receive updates and work properly. Mine would not connect we had a second device installed still won't connect. We were told it was our internet provider or the router had all that check and still will not connect. If the device is not connected it automatically shuts off and you have to reboot the device from the master panel which is located in our closet. The device shuts down once a week so for the convivence we leave the panel door off so we can unplug the device so it can reboot and we can shower. We have gone so far as to not use our master shower for a week because of this. We have spent 4 hours over multiple calls with [name removed] to be walked through getting it online and nothing. At this point we are about have the device removed and have shower knobs put in. I keep being told it's not a warranty issue it's a internet issue, my entire home has smart devices everywhere and none have this issue. The fact that no one can fix it [name removed] has no tech to come out and take a look. I have talked to some homeowners in my neighborhood and they have the same issue some have given up trying to get the device to work. Secondly is our master shower. The glass door has not shifted twice causing us to not be able to open and close the door because the class rub against each other. Also the shower door and the glass shower wall are not the same height so it looks as if the door was hung too low.
Groveland, FL, on Jan 27, 2025
They made the process very simple and provide progress updates of the home. The model homes were well decorated.
Groveland, on Jun 30, 2024
The home is nice. I’m not particularly pleased with the studs on the exterior walls not being 2x4’s. The small 3/4” boards make adding receptacles or boxes difficult. Also the electrical boxes in the ceiling needed to be reinforced to install ceiling fans.
Groveland, Fl , on Jan 20, 2025
We had a change in our sales person, there was a lack of communication throughout the entire building process. Our permits took over 5 months to be issued then we were pushed for a December closing while being away. Now we are back and the house is incomplete, it was clearly a rushed job and we have a list of issues that have yet to be resolved, even though it was brought to [name removed]’s attention over a week now. We have holes under our hvac and in ceiling where vents are supposed to be placed, there was no hot water for days, we paid for a split hvac and still only have one thermostat. It was such a dissatisfied closing and we spent so much money on a house that we have a list of items to be resolved. We bought other new construction in Florida and it was a much much better experience. Did i mention we still don’t have a mailbox key or access to our amenity center and it’s been a month since we closed? How is that possible or makes sense?!
Groveland, on May 07, 2024
[name removed] was fantastic about keeping us updated and he paid attention to detail. Everyone was pleasant to work with and very accommodating. Only dislike was that, because the home was built during the ‘surge’ some of the craftsmanship looked noticeably rushed but overall we are very pleased.
Groveland, on Aug 14, 2024
Warrant guy was prompt to respond and took of the issue right away
Groveland, Fl , on Jan 06, 2025
[Translated from ES] The kindness with which they treated me
Groveland, on Mar 31, 2024
Home quality is great, no major issues compared to other builder in the neighborhood.
Groveland, on Jun 30, 2024
Warranty has been quick and very responsive. The sales team XXXXX s!! Still so upset about our experience with them.
Groveland, on Jan 01, 2024
This is the worst home construction I’ve ever seen.
Groveland, on Apr 16, 2024
I am not fully sure who to contact if I have issues with my home now that I have been here for awhile. However in the beginning I was able to get fixes completed easily
Groveland, FL, on Nov 11, 2024
I was kept informed every step of the way throughout the build process.
Groveland, on Jan 23, 2024
Great service and checking in to make sure that we are satisfied with out new home.
Groveland, on Dec 24, 2023
We loved our process of building our [name removed] and also having LandSea stand by their products. They have amazing people who work within the company that make your experience delightful.
Groveland, FL, on Oct 17, 2024
The process was very seamless, making me very comfortable. I made sure I understood each part of the process.
Groveland, on Jan 02, 2024
If we report a problem it takes months to get resolved. There is also a lot of passing of the book sometimes it is a case of hear is the number call these people. There is no accountability or responsibility from our experience.
Groveland, on Dec 17, 2023
It took a few months to complete the areas that needed repainting. We purchased the HAP system with our home, but it has yet to be installed. The closing was 6 months ago and we still don’t have a completion date or clarity regarding who is responsible to finish the installation.
Groveland, on Oct 10, 2023
Would have loved to have someone called after a 6 months period just to show how much the company cares.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Groveland, Fl , on Feb 04, 2025
Moving from out of state, we anticipated some challenges, and our experience with [name removed] Homes has been a mix of highs and lows. The initial process went smoothly, with our realtors handling walkthroughs and identifying necessary fixes. The builder assured us everything would be completed before our arrival. However, after driving over 15 hours and arriving at 1:30 AM, we were shocked to find that our key didn’t work, forcing us to stay in a hotel for the night. The next morning, [name removed] quickly resolved the issue, but upon entering our home, we discovered it was not move-in ready—there was noticeable mess and unfinished work. Fortunately, [name removed] reimbursed us and immediately took action, arranging for cleaners the following morning and scheduling painters and drywall specialists to fix the outstanding work. While we’ve encountered some frustrating setbacks, we truly appreciate [name removed]’s responsiveness. They have been proactive in addressing issues, and their commitment to customer satisfaction has helped alleviate the stress of the situation. Overall, despite the initial challenges, we’re pleased with how [name removed] has handled them and look forward to fully settling into our new home.
Groveland, Fl , on Jan 28, 2025
The communication has been so poor. They just tell you anything you want to hear to keep you quiet but never follow through with anything. I heard over and over again that all of the outstanding issues would be fixed after moving in, however, after signing and getting the keys, they literally don’t care at all. You guys are making this a terrible experience for no reason at all. There are so many bad reviews about this exact issue post purchase and I see why. You’re hurting your company’s brand over very small and basic things because of the communication.
Groveland, FL, on Jan 27, 2025
They made the process very simple and provide progress updates of the home. The model homes were well decorated.
Groveland, Fl , on Jan 20, 2025
We had a change in our sales person, there was a lack of communication throughout the entire building process. Our permits took over 5 months to be issued then we were pushed for a December closing while being away. Now we are back and the house is incomplete, it was clearly a rushed job and we have a list of issues that have yet to be resolved, even though it was brought to [name removed]’s attention over a week now. We have holes under our hvac and in ceiling where vents are supposed to be placed, there was no hot water for days, we paid for a split hvac and still only have one thermostat. It was such a dissatisfied closing and we spent so much money on a house that we have a list of items to be resolved. We bought other new construction in Florida and it was a much much better experience. Did i mention we still don’t have a mailbox key or access to our amenity center and it’s been a month since we closed? How is that possible or makes sense?!
Groveland, Fl , on Jan 06, 2025
[Translated from ES] The kindness with which they treated me
Groveland, FL, on Nov 11, 2024
I was kept informed every step of the way throughout the build process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Groveland, on Oct 23, 2024
They are not easy to reach for a warranty claim and they do not make the process easy. Communication is a big problem. There is no care or consideration for the customer. They treat you as something they have to deal with.
Groveland, on Sep 23, 2024
Upon going into contract to purchase our home we decided on some options that would not be included in the design appointment. One of the option was U by [name removed] shower. This device elimates the need for shower knobs and everything is controled by a touch panel, I thought it would be fun feature. It has turned out to me a $2000.00 mistake. The device has to hooked to the houses internet to receive updates and work properly. Mine would not connect we had a second device installed still won't connect. We were told it was our internet provider or the router had all that check and still will not connect. If the device is not connected it automatically shuts off and you have to reboot the device from the master panel which is located in our closet. The device shuts down once a week so for the convivence we leave the panel door off so we can unplug the device so it can reboot and we can shower. We have gone so far as to not use our master shower for a week because of this. We have spent 4 hours over multiple calls with [name removed] to be walked through getting it online and nothing. At this point we are about have the device removed and have shower knobs put in. I keep being told it's not a warranty issue it's a internet issue, my entire home has smart devices everywhere and none have this issue. The fact that no one can fix it [name removed] has no tech to come out and take a look. I have talked to some homeowners in my neighborhood and they have the same issue some have given up trying to get the device to work. Secondly is our master shower. The glass door has not shifted twice causing us to not be able to open and close the door because the class rub against each other. Also the shower door and the glass shower wall are not the same height so it looks as if the door was hung too low.
Groveland, on Aug 14, 2024
Warrant guy was prompt to respond and took of the issue right away
Groveland, on Jun 30, 2024
Warranty has been quick and very responsive. The sales team XXXXX s!! Still so upset about our experience with them.
Groveland, on Apr 16, 2024
I am not fully sure who to contact if I have issues with my home now that I have been here for awhile. However in the beginning I was able to get fixes completed easily
Groveland, on Jan 23, 2024
Great service and checking in to make sure that we are satisfied with out new home.
Groveland, on Jan 02, 2024
If we report a problem it takes months to get resolved. There is also a lot of passing of the book sometimes it is a case of hear is the number call these people. There is no accountability or responsibility from our experience.
Groveland, on Dec 17, 2023
It took a few months to complete the areas that needed repainting. We purchased the HAP system with our home, but it has yet to be installed. The closing was 6 months ago and we still don’t have a completion date or clarity regarding who is responsible to finish the installation.
Groveland, on Oct 10, 2023
Would have loved to have someone called after a 6 months period just to show how much the company cares.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Groveland, on Jan 16, 2025
On your first walk through they try to push things off saying they will be back in 6 months for your 2nd walk through/warranty work. At 6 months they tell you it was never 6 months that it was always 12 months and they try to make you feel stupid. We didn't appreciate that. Our 12 months expired 2 weeks ago but they just completed 2 houses in the back and one on each side of us, which is creating severe puddling on the sides of our home. We've sent some pictures and videos and now can't even get a reply back. Now we will have to start sending emails and photos to the big wigs in an attempt to get things fixed. Also we've had Del Air out to our home 5 times to help with our bedroom not getting cool enough. Either they don't show up or the new person takes out what the last person did, neither helping our situation. Come to find out they do not have either of our phone numbers in their system and no notes on what any technician has done to try to elevate the problem. which has not been fixed. Very frustrating!! I would never recommend Del Air even though they are around the corner.
Groveland, on Dec 30, 2024
We have had the worst experience with [name removed] home! No one reads this so no reason to type everything we experience! We have asked many times on this form for someone to contact and still nothing! [name removed] is the worst!!!
Groveland, on Aug 07, 2024
Everything from buying the home to moving in was so easy. Everyone involved worked with us and made sure everything was perfect for us.
Groveland, on Jun 30, 2024
The home is nice. I’m not particularly pleased with the studs on the exterior walls not being 2x4’s. The small 3/4” boards make adding receptacles or boxes difficult. Also the electrical boxes in the ceiling needed to be reinforced to install ceiling fans.
Groveland, on May 07, 2024
[name removed] was fantastic about keeping us updated and he paid attention to detail. Everyone was pleasant to work with and very accommodating. Only dislike was that, because the home was built during the ‘surge’ some of the craftsmanship looked noticeably rushed but overall we are very pleased.
Groveland, on Mar 31, 2024
Home quality is great, no major issues compared to other builder in the neighborhood.
Groveland, on Jan 01, 2024
This is the worst home construction I’ve ever seen.