Overall Satisfaction
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Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Waddell, on Oct 02, 2024
Whenever we had questions, issues or concerns, everyone of the staff that was here within the community was very responsive. Even at yr end, the process was always responsive and worked around my schedule.
Waddell, on Jul 05, 2024
During the maintenance process, there was lack of clarity and expectations set were not met. We would take time off from work to be home for contracted companies to complete work and they didn't show up or the work was not completed and had to be rescheduled. [name removed] was rude and it takes a lot to have us feel that way about people. Things were scheduled without our consent and then an attitude was given when we said the dates had to be changed. The purchase of the home was wonderful. [name removed] is amazing and [name removed] at the mortgage company was the best.
Waddell, on Oct 09, 2024
Customer care has been great. The team is very responsive.
Waddell, AZ, on Dec 07, 2024
Everything was very simple and easy! The home was is great shape throughout our walkthrough and everything we noticed was fixed very quickly! We were impressed with how smooth everything went and how great the home is.
Waddell, on Oct 05, 2024
So far so good. I am coming up in my six months inspection. We’ll see how it’s handle .
Waddell, on Mar 04, 2024
I like how clear and sufficient the progress was. I loved the whole experience it was easy and we where left satisfied
Waddell, on Sep 29, 2024
I dislike having to argue that the issues are actually issues when the rep tells me that’s normal in a house.
Waddell, on Jan 06, 2024
My year end stuff is still not completed. As well as my bathroom mirrors that I've complained about from the beginning.
Waddell, on Sep 06, 2024
Haven't had any warranty issues, but the customer care experience has been nothing but fantastic!!!
Waddell, on Dec 09, 2023
Let me start with the dislikes number one I had to ensure that my downstairs restroom was properly built which it was knots, and then they had placed a walk-in shower. When it was supposed to be a tub and a shower they went through the process of fixing it towards the end of closing, which meant that they cut out the back wall of my house and had to re-plaster it, which bothered me, secondly, I felt that I was promised things and was told to keep a note about the yearly walk-through and I did but a lot of the things that I had noted were not I guess fixable or whatever one specific thing I had called out when we did, the walk-through was the paint cracking in my home And I was told that it was probably just a use of cheaper paint and whatever well that’s not my problem and you know a year later still haven’t had it fixed supposed to have people out here towards the end of the month to do it, but it’s really convenient to know that they’re gonna just do touchup as opposed to paint the whole thing like they should . I love my home though, so the great thing is [name removed] open the door for me and my family to really fulfill and live our dream. I can deal with the small or little things here and there, but overall [name removed] provided me the ability to fulfill my dream, which I will be forever indebted.
Waddell, on Aug 08, 2024
The craftsmanship on the home could be improved. There were some things left undone like the weatherstrip for the front door so we were constantly getting dust and bugs in the house. The sealants around counters in the kitchen and bathroom, some were not completed. There were a lot of things that were missed and not finished.
Waddell, on Nov 29, 2023
There were some communication issues in the beginning where maintenance issues were concerned, that seems to have been worked out.
Waddell, on Jul 27, 2024
Fast response and they get my concerns solved efficiently
Waddell, on Oct 03, 2023
*Everything* either out of plum, crooked, or poorly installed.
Waddell, on Jun 02, 2024
The only problem we had was that our microwave has never worked since we first moved in day one. I was told there was nothing the builder could do about it. Other than that I have been satisfied with our experience.
Waddell, on Sep 09, 2023
Oh we pretty much disliked everything. There are ZERO 90° angles in this house, bows in the walls, the bathtubs aren’t level, the grout has had to be done several times due to it being done so poorly the first time and after it being fixed, cracks all in the ceilings, we can see where the seams of drywall meet, there’s stuff under our carpets so when we walk we feel rocks or hard pieces of things, in the transitions between carpet and tile in EVERY ROOM you can feel the staples. Very unprofessional repairmen/women, landscapers, and HOA people, and y’all charge WAY TOO MUCH for upgrades, especially for things that should be included. I can’t honestly believe this builder was named builder of the year. I don’t think we have one nice thing to say about this house.
Waddell, on Mar 20, 2024
Quick response, great communication and fast to get issues resolved
Waddell, on Aug 07, 2023
The craftmanship of my home was terrible. I had to work with warranty all year long to get things to be built and work right.
Waddell, on Mar 11, 2024
[name removed] has gone above and beyond to ensure my home and faily have been taken care of when it comes to my house. Because of him and [name removed] in general, I have done nothing but speak highly of what I've gone through.
Waddell, on Jul 16, 2023
Closing process was not smooth, house wasn’t completed, workers on-site manager was rude.
Waddell, on Mar 04, 2024
[name removed] has been extremely helpful with any issues and is always checking in. I am very impressed with how attentive he is to our needs.
Waddell, on Jul 03, 2023
too many issues with the hosue and it takes time to get anything done -- I am not happy with the overall quality of the house
Waddell, on Oct 25, 2023
Took a while to receive the log in info for the warranty but luckily I haven’t needed it yet.
Waddell, on Jun 16, 2023
The construction of our home was quite bad. We are still trying to get things fixed. The point of buying a new home was to get a problem free home that we could just move into. We have had trades out 44 days out of 365 days so far, with 2 more scheduled and more to come. That’s 12% of a year that we’ve had work being done on our house. Fortunately I work from home most days and can deal with the trades. Our customer service rep, [name removed], is great, but the sheer amount of issues on this home have made things awful for us. There seemed to be no oversight or pride in work when it was built. The largest fix is coming when they have to pull out half our kitchen to repair a wall - construction allowed a bad piece of wood that literally made a bowed wall on the outside and inside. I can put my hand behind the cabinet, it is so bowed. This should have been fixed by any of the various trades who ignored it when the house was built and now we have to endure moving everything to wait for a fix with a partially unusable kitchen. Based on [name removed] trades track record, most likely something will break when they remove the cabinets and granite and then we’ll have to deal with that.
Waddell, on Oct 09, 2023
the mice problem along the back wall is disconcerting that no one will provide pest control
Waddell, on Feb 28, 2023
The quality of our home is not what it should be. Vendors are unprofessional in every sense of the word. [name removed] is useless and expensive. The park should be better and not in the entrance since there’s no gate. Very unsafe. Overall dissatisfied
Waddell, on Jan 29, 2023
Bought the house a year ago and have not been able to move into it and put my current home up for sale . Have had structural probs and electrical probs and flooding issues. This house has been a living nightmare. Get nothing but obnoxious attitude from a upper manager named [name removed]. Being told several times that that is just the way it is and was told several times that I can't prove that I didn't cause the damages...hard to do since I haven't moved into it or some damages are not covered. Nothing but nastiness from the contractors that did the original build from them. From refusal to do repairs to not showing for appointments to do the repairs. [name removed] homeowners in my community are having the same issues with this company . Have also spoken to other people in other communities all having same probs and regrets. Try contacting the CEO [name removed] multiple times with no response back. Myself and several others are warning people to avoid this builder.
Waddell, on Sep 13, 2023
I haven’t had to deal with the warranty yet but the customer service is outstanding.
Waddell, on Mar 30, 2023
[name removed] has been great understanding and caring about all of our concerns when we first moved in. When we showed her problems she agreed they were problems and set up appointments for people to come and fix them. She did not give us a hard time, push us away, or tell us to deal with it - which is the experience I got from two of the front office sales people when I showed them two different problems.
Waddell, on Jan 09, 2023
[name removed] has been absolutely incredible!!!! She’s caring, patient and so detailed. Being a first home buyer she has made this process a dream!
Waddell, on Dec 21, 2022
The only part I have liked is [name removed], who did a great job, after 3 others did little to nothing to get our issues resolved .... [name removed] is a keeper - if I had an insurance opening in my company -I would hire her asap [name removed] 16916 W [name removed], [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Waddell, AZ, on Dec 07, 2024
Everything was very simple and easy! The home was is great shape throughout our walkthrough and everything we noticed was fixed very quickly! We were impressed with how smooth everything went and how great the home is.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Waddell, on Oct 09, 2024
Customer care has been great. The team is very responsive.
Waddell, on Oct 05, 2024
So far so good. I am coming up in my six months inspection. We’ll see how it’s handle .
Waddell, on Sep 29, 2024
I dislike having to argue that the issues are actually issues when the rep tells me that’s normal in a house.
Waddell, on Sep 06, 2024
Haven't had any warranty issues, but the customer care experience has been nothing but fantastic!!!
Waddell, on Aug 08, 2024
The craftsmanship on the home could be improved. There were some things left undone like the weatherstrip for the front door so we were constantly getting dust and bugs in the house. The sealants around counters in the kitchen and bathroom, some were not completed. There were a lot of things that were missed and not finished.
Waddell, on Jul 27, 2024
Fast response and they get my concerns solved efficiently
Waddell, on Jun 02, 2024
The only problem we had was that our microwave has never worked since we first moved in day one. I was told there was nothing the builder could do about it. Other than that I have been satisfied with our experience.
Waddell, on Mar 20, 2024
Quick response, great communication and fast to get issues resolved
Waddell, on Mar 11, 2024
[name removed] has gone above and beyond to ensure my home and faily have been taken care of when it comes to my house. Because of him and [name removed] in general, I have done nothing but speak highly of what I've gone through.
Waddell, on Mar 04, 2024
[name removed] has been extremely helpful with any issues and is always checking in. I am very impressed with how attentive he is to our needs.
Waddell, on Oct 25, 2023
Took a while to receive the log in info for the warranty but luckily I haven’t needed it yet.
Waddell, on Oct 09, 2023
the mice problem along the back wall is disconcerting that no one will provide pest control
Waddell, on Sep 13, 2023
I haven’t had to deal with the warranty yet but the customer service is outstanding.
Waddell, on Mar 30, 2023
[name removed] has been great understanding and caring about all of our concerns when we first moved in. When we showed her problems she agreed they were problems and set up appointments for people to come and fix them. She did not give us a hard time, push us away, or tell us to deal with it - which is the experience I got from two of the front office sales people when I showed them two different problems.
Waddell, on Jan 09, 2023
[name removed] has been absolutely incredible!!!! She’s caring, patient and so detailed. Being a first home buyer she has made this process a dream!
Waddell, on Dec 21, 2022
The only part I have liked is [name removed], who did a great job, after 3 others did little to nothing to get our issues resolved .... [name removed] is a keeper - if I had an insurance opening in my company -I would hire her asap [name removed] 16916 W [name removed], [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Waddell, on Oct 02, 2024
Whenever we had questions, issues or concerns, everyone of the staff that was here within the community was very responsive. Even at yr end, the process was always responsive and worked around my schedule.
Waddell, on Jul 05, 2024
During the maintenance process, there was lack of clarity and expectations set were not met. We would take time off from work to be home for contracted companies to complete work and they didn't show up or the work was not completed and had to be rescheduled. [name removed] was rude and it takes a lot to have us feel that way about people. Things were scheduled without our consent and then an attitude was given when we said the dates had to be changed. The purchase of the home was wonderful. [name removed] is amazing and [name removed] at the mortgage company was the best.
Waddell, on Mar 04, 2024
I like how clear and sufficient the progress was. I loved the whole experience it was easy and we where left satisfied
Waddell, on Jan 06, 2024
My year end stuff is still not completed. As well as my bathroom mirrors that I've complained about from the beginning.
Waddell, on Dec 09, 2023
Let me start with the dislikes number one I had to ensure that my downstairs restroom was properly built which it was knots, and then they had placed a walk-in shower. When it was supposed to be a tub and a shower they went through the process of fixing it towards the end of closing, which meant that they cut out the back wall of my house and had to re-plaster it, which bothered me, secondly, I felt that I was promised things and was told to keep a note about the yearly walk-through and I did but a lot of the things that I had noted were not I guess fixable or whatever one specific thing I had called out when we did, the walk-through was the paint cracking in my home And I was told that it was probably just a use of cheaper paint and whatever well that’s not my problem and you know a year later still haven’t had it fixed supposed to have people out here towards the end of the month to do it, but it’s really convenient to know that they’re gonna just do touchup as opposed to paint the whole thing like they should . I love my home though, so the great thing is [name removed] open the door for me and my family to really fulfill and live our dream. I can deal with the small or little things here and there, but overall [name removed] provided me the ability to fulfill my dream, which I will be forever indebted.
Waddell, on Nov 29, 2023
There were some communication issues in the beginning where maintenance issues were concerned, that seems to have been worked out.
Waddell, on Oct 03, 2023
*Everything* either out of plum, crooked, or poorly installed.
Waddell, on Sep 09, 2023
Oh we pretty much disliked everything. There are ZERO 90° angles in this house, bows in the walls, the bathtubs aren’t level, the grout has had to be done several times due to it being done so poorly the first time and after it being fixed, cracks all in the ceilings, we can see where the seams of drywall meet, there’s stuff under our carpets so when we walk we feel rocks or hard pieces of things, in the transitions between carpet and tile in EVERY ROOM you can feel the staples. Very unprofessional repairmen/women, landscapers, and HOA people, and y’all charge WAY TOO MUCH for upgrades, especially for things that should be included. I can’t honestly believe this builder was named builder of the year. I don’t think we have one nice thing to say about this house.
Waddell, on Aug 07, 2023
The craftmanship of my home was terrible. I had to work with warranty all year long to get things to be built and work right.
Waddell, on Jul 16, 2023
Closing process was not smooth, house wasn’t completed, workers on-site manager was rude.
Waddell, on Jul 03, 2023
too many issues with the hosue and it takes time to get anything done -- I am not happy with the overall quality of the house
Waddell, on Jun 16, 2023
The construction of our home was quite bad. We are still trying to get things fixed. The point of buying a new home was to get a problem free home that we could just move into. We have had trades out 44 days out of 365 days so far, with 2 more scheduled and more to come. That’s 12% of a year that we’ve had work being done on our house. Fortunately I work from home most days and can deal with the trades. Our customer service rep, [name removed], is great, but the sheer amount of issues on this home have made things awful for us. There seemed to be no oversight or pride in work when it was built. The largest fix is coming when they have to pull out half our kitchen to repair a wall - construction allowed a bad piece of wood that literally made a bowed wall on the outside and inside. I can put my hand behind the cabinet, it is so bowed. This should have been fixed by any of the various trades who ignored it when the house was built and now we have to endure moving everything to wait for a fix with a partially unusable kitchen. Based on [name removed] trades track record, most likely something will break when they remove the cabinets and granite and then we’ll have to deal with that.
Waddell, on Feb 28, 2023
The quality of our home is not what it should be. Vendors are unprofessional in every sense of the word. [name removed] is useless and expensive. The park should be better and not in the entrance since there’s no gate. Very unsafe. Overall dissatisfied
Waddell, on Jan 29, 2023
Bought the house a year ago and have not been able to move into it and put my current home up for sale . Have had structural probs and electrical probs and flooding issues. This house has been a living nightmare. Get nothing but obnoxious attitude from a upper manager named [name removed]. Being told several times that that is just the way it is and was told several times that I can't prove that I didn't cause the damages...hard to do since I haven't moved into it or some damages are not covered. Nothing but nastiness from the contractors that did the original build from them. From refusal to do repairs to not showing for appointments to do the repairs. [name removed] homeowners in my community are having the same issues with this company . Have also spoken to other people in other communities all having same probs and regrets. Try contacting the CEO [name removed] multiple times with no response back. Myself and several others are warning people to avoid this builder.