Overall Satisfaction
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Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Sunnyvale, on Nov 04, 2024
[name removed] is killing it as a customer service rep and has made our stay just 100% better
Sunnyvale, CA, on Oct 29, 2024
The microwave broke after 5 times of uses after we moved in. There is a large crack in the bathroom cabinet that they forgot to fix it before closing and it still haven‘t been fixed so far after 6 weeks of closing. Strongly unsatisfied with the quality and after-closing repair process
Sunnyvale, on Nov 12, 2024
I love that my service requests are quickly viewed. [name removed] is AMAZING and she stays on top of it with open line of communication. She’s very friendly and professional. Anytime I place a request, she will reach out to coordinate a date and time that works with my schedule. One thing that I disliked and found challenging was scheduling reliable vendors. I had a few missed appointments (this had nothing to do with [name removed]) but lack of communication from certain vendors. Sometimes I would arrange my day around a service request appointment for the vendor, and then the appointment was missed. [name removed] would always be super helpful to get them rescheduled immediately or be creative to go a new direction with another vendor.
Sunnyvale, on Oct 22, 2024
I had a good experience with [name removed] overall. During the house inspection, we noticed a scratched window, and [name removed] promptly took care of it by arranging a replacement. What stood out the most was his consistent communication—he kept us updated every step of the way, which made the process much easier. Thanks to his responsiveness, things went smoothly.
Sunnyvale, CA, on Oct 19, 2024
I liked how thorough/helpful Mia was throughout the purchase process. Oscar also addressed all our concerns discovered throughout the walk through. Both Mia and Oscar’s services are what we liked the most during our purchase experience.
Sunnyvale, on Apr 30, 2024
[name removed] has shown remarkable patience and assistance in addressing my concerns. I appreciate her homeowner-centric perspective and diligent efforts to ensure a positive homeowner experience.
Sunnyvale, on Apr 29, 2024
So far we are happy with our new home, everything is ok. We also like the customer service that we have received when something needs to be addressed. In this regards I would like to highlight the work that [name removed] has done to go beyond our expectations.
Sunnyvale, on Jun 01, 2024
Like: Streamlined buying experience and simple instructions. Good customer representative. Dislike: Limited upgrade options, build quality, hoa fees.
Sunnyvale, on Mar 09, 2024
[name removed] has been super helpful and responsive getting items in my home repaired.
Sunnyvale, on Apr 29, 2024
YC and [name removed] are super helpful and quick respond to any problem we have.
Sunnyvale, on Feb 26, 2024
[name removed] is the best she help us from start to finish
Sunnyvale, on Apr 01, 2024
Likes: I appreciate the fast customer service responses from the team, especially from [name removed]! Dislikes: The quality for the appliances are a bit concerning. The dishwasher needed a replacement of draining parts only after 5 months usage...
Sunnyvale, on Jan 30, 2024
I wish the windows were better insulated because I can hear quite a bit of the noise from the outside.
Sunnyvale, on Mar 28, 2024
[name removed] is absolutely amazing and responsive (and super proactive on external things we may not notice as new homeowners)
Sunnyvale, on Jan 15, 2024
Overall, the build quality of the home met my expectations, especially with the after-sales customer service. [name removed] and her team goes out of their way to make sure I'm satisfied, which makes up for a lot of small mistakes seen in the initial build quality. Two minor dislikes remain: - some materials are not as high quality as expected - cabinets and tiling being the main culprit - not a lot of variety of build options available. Would have loved to be able to customize more.
Sunnyvale, on Mar 16, 2024
[name removed] always response fast and help us efficiently
Sunnyvale, on Jan 15, 2024
I have filed 3 complaints/tickets in the last year and had issues with my garage not closing properly. Recently 1 ticket is still open and something terrible happened around Oct'23. When I tried backing my car out, the garage door automatically closed and hit my car top and the contracting firm came and told that some parts of the garage door had to be replaced. When things are going well [name removed] comes and inspects home so you can get good satisfying marks on the survey. When things aren't going well, [name removed] representatives/customer support representatives don't care and when push comes to shove, they don't care for the owners but they care for their partners/vendors/contractors who they work with. It's evident in my case. I'm happy to follow up on this.
Sunnyvale, on Nov 06, 2023
I like the team. Whole team is very nice Especially [name removed] take care of us very well
Sunnyvale, on Oct 02, 2023
Overall they repair things quickly and correctly. But it's not always easy to make an appointment.
Sunnyvale, on Oct 09, 2023
New Builder Homes had some issue; we had leak from the pipes; from the 3rd floor. even though it was overwhelming dealing with it. The Builder made a sure that everything was fix and done correctly the 2nd time. Some disagreement on the customer services side but it was also handle with the upper management.
Sunnyvale, on Sep 27, 2023
I had to call about my AC because it wasn’t working properly. It was great to know I had try e warranty, in case it needed to be replaced.
Sunnyvale, on Sep 23, 2023
Liked the level of communication and frequent updates.
Sunnyvale, on Aug 28, 2023
If there is any follow up on the light replacement or some warranty related the response has been very good.
Sunnyvale, on Jun 30, 2023
Two of the three ACs have a problem that's still not fixed after six months. The contractors have come and tried a few times but it's still not fixed. Moreover, every time they come to fix, they make a big mess and damage the floors.
Sunnyvale, on May 22, 2023
very quick response from the [name removed] employee [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Sunnyvale, CA, on Oct 29, 2024
The microwave broke after 5 times of uses after we moved in. There is a large crack in the bathroom cabinet that they forgot to fix it before closing and it still haven‘t been fixed so far after 6 weeks of closing. Strongly unsatisfied with the quality and after-closing repair process
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Sunnyvale, on Nov 12, 2024
I love that my service requests are quickly viewed. [name removed] is AMAZING and she stays on top of it with open line of communication. She’s very friendly and professional. Anytime I place a request, she will reach out to coordinate a date and time that works with my schedule. One thing that I disliked and found challenging was scheduling reliable vendors. I had a few missed appointments (this had nothing to do with [name removed]) but lack of communication from certain vendors. Sometimes I would arrange my day around a service request appointment for the vendor, and then the appointment was missed. [name removed] would always be super helpful to get them rescheduled immediately or be creative to go a new direction with another vendor.
Sunnyvale, on Apr 30, 2024
[name removed] has shown remarkable patience and assistance in addressing my concerns. I appreciate her homeowner-centric perspective and diligent efforts to ensure a positive homeowner experience.
Sunnyvale, on Apr 29, 2024
So far we are happy with our new home, everything is ok. We also like the customer service that we have received when something needs to be addressed. In this regards I would like to highlight the work that [name removed] has done to go beyond our expectations.
Sunnyvale, on Apr 29, 2024
YC and [name removed] are super helpful and quick respond to any problem we have.
Sunnyvale, on Apr 01, 2024
Likes: I appreciate the fast customer service responses from the team, especially from [name removed]! Dislikes: The quality for the appliances are a bit concerning. The dishwasher needed a replacement of draining parts only after 5 months usage...
Sunnyvale, on Mar 28, 2024
[name removed] is absolutely amazing and responsive (and super proactive on external things we may not notice as new homeowners)
Sunnyvale, on Mar 16, 2024
[name removed] always response fast and help us efficiently
Sunnyvale, on Oct 09, 2023
New Builder Homes had some issue; we had leak from the pipes; from the 3rd floor. even though it was overwhelming dealing with it. The Builder made a sure that everything was fix and done correctly the 2nd time. Some disagreement on the customer services side but it was also handle with the upper management.
Sunnyvale, on Sep 27, 2023
I had to call about my AC because it wasn’t working properly. It was great to know I had try e warranty, in case it needed to be replaced.
Sunnyvale, on Sep 23, 2023
Liked the level of communication and frequent updates.
Sunnyvale, on Aug 28, 2023
If there is any follow up on the light replacement or some warranty related the response has been very good.
Sunnyvale, on Jun 30, 2023
Two of the three ACs have a problem that's still not fixed after six months. The contractors have come and tried a few times but it's still not fixed. Moreover, every time they come to fix, they make a big mess and damage the floors.
Sunnyvale, on May 22, 2023
very quick response from the [name removed] employee [name removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Sunnyvale, on Nov 04, 2024
[name removed] is killing it as a customer service rep and has made our stay just 100% better
Sunnyvale, on Oct 22, 2024
I had a good experience with [name removed] overall. During the house inspection, we noticed a scratched window, and [name removed] promptly took care of it by arranging a replacement. What stood out the most was his consistent communication—he kept us updated every step of the way, which made the process much easier. Thanks to his responsiveness, things went smoothly.
Sunnyvale, on Jun 01, 2024
Like: Streamlined buying experience and simple instructions. Good customer representative. Dislike: Limited upgrade options, build quality, hoa fees.
Sunnyvale, on Mar 09, 2024
[name removed] has been super helpful and responsive getting items in my home repaired.
Sunnyvale, on Feb 26, 2024
[name removed] is the best she help us from start to finish
Sunnyvale, on Jan 30, 2024
I wish the windows were better insulated because I can hear quite a bit of the noise from the outside.
Sunnyvale, on Jan 15, 2024
Overall, the build quality of the home met my expectations, especially with the after-sales customer service. [name removed] and her team goes out of their way to make sure I'm satisfied, which makes up for a lot of small mistakes seen in the initial build quality. Two minor dislikes remain: - some materials are not as high quality as expected - cabinets and tiling being the main culprit - not a lot of variety of build options available. Would have loved to be able to customize more.
Sunnyvale, on Jan 15, 2024
I have filed 3 complaints/tickets in the last year and had issues with my garage not closing properly. Recently 1 ticket is still open and something terrible happened around Oct'23. When I tried backing my car out, the garage door automatically closed and hit my car top and the contracting firm came and told that some parts of the garage door had to be replaced. When things are going well [name removed] comes and inspects home so you can get good satisfying marks on the survey. When things aren't going well, [name removed] representatives/customer support representatives don't care and when push comes to shove, they don't care for the owners but they care for their partners/vendors/contractors who they work with. It's evident in my case. I'm happy to follow up on this.
Sunnyvale, on Nov 06, 2023
I like the team. Whole team is very nice Especially [name removed] take care of us very well