Top Homebuilder Ratings & Reviews

Landsea Homes

Em Green Ct 4 Co

45 Homeowner Reviews Completed Aug 2023 - Feb 2025

Landsea Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.3

Purchase Experience

4.8

Home Personalization Experience

4.9

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.0

Installation & Workmanship

4.2

Community Profile

Landsea Homes logo
Driven by a pioneering commitment to sustainability, Landsea Homes designs and builds master planned communities and homes throughout the nation that reflect modern living—inspired spaces and features, built in vibrant, prime locations where they connect seamlessly with their surroundings.

Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mesa, on Dec 02, 2024

Disappointing and Frustrating Experience with Landsea Homes - We want to start by acknowledging [name removed], our customer representative, who has been absolutely amazing throughout the entire process. She has been responsive, attentive, and has tackled most of the warrantied items throughout the year. Even though there are still warranty items that need to be taken care of, because of her, the experience with Landsea Homes was, at times, above average. Unfortunately, this was the only positive aspect of an otherwise very disappointing experience. Rushed Construction and Poor Closing Process - From the start, the construction and closing process felt disorganized and rushed. Initially, we were informed that our home would be completed by late December, but this was later moved up to mid-November. Despite repeatedly asking not to be rushed so that the house could be properly finished, we received a home that was far from complete and clearly done hastily. It was evident that corners were cut, and attention to detail was non-existent. - On the day of closing, we encountered several significant challenges that further complicated the process. Our sales representative, [name removed], was unavailable due to an "off day," leaving us without the necessary guidance and communication during this critical time. Additionally, our superintendent, [name removed], was unaware of the scheduled closing appointment and was unable to effectively address our questions. This lack of preparation led to a rushed closing process and left us feeling unsupported. - Because [name removed] was absent, we were unable to ask the numerous questions we had, nor were we able to receive our keys in an organized manner. It seemed that no one was aware of the required procedures or who should provide the necessary information, resulting in an unsatisfactory closing experience. - Prior to closing, we presented several items to [name removed] that required attention or repair. [name removed] assured us that these would be addressed before our scheduled move-in date of January 31st. However, none of these items were resolved as promised. Despite taking days off work to facilitate the resolution of these issues, [name removed] failed to follow through and left us without assistance, leaving the problems unresolved. - It became apparent that neither the superintendent nor the sales counselor had fulfilled their responsibilities in preparing for the closing. It was only after we formally escalated our concerns to Landsea Homes that [name removed] took over to address the numerous issues that persisted, and still persist, both before and after the closing. Subpar Quality and Poor Workmanship? - We are deeply disappointed with the overall quality of materials and craftsmanship in the construction of our home. The finishes and fixtures, including the windows, bathrooms, cabinetry, and plumbing, among others, appear subpar (cheap), rushed, and lacking attention to detail. For a new home, it is disheartening to have encountered and still encountering numerous issues from day one, including scratches, dents, imbalances, and poor construction. - When requesting repairs, it often felt as though we were passed between parties, with each one deflecting responsibility and pointing fingers at each other or someone else, or attributing the issues to "miscommunication." This lack of accountability has been incredibly frustrating, leaving many issues unresolved. No one—neither the tradespeople nor Landsea Homes—has taken full responsibility for the substandard work. - However, it is important to acknowledge that [name removed] consistently took ownership of the situations. She made genuine efforts to address our concerns, whether by coordinating with trades or following up on the work herself. Irresponsible and Unprofessional Trades - We have encountered significant challenges with the trades involved in the construction of our home. Unfortunately, there have been consistent issues with missed appointments, unannounced visits, and a lack of organization when the trades did arrive. Not only did they frequently miss scheduled appointments, but they often showed up unannounced, most of the times when we weren’t even at the house. When they did show up, It was evident that the work was often incomplete or improperly executed, and they more often than not appeared to be confusion about the tasks at hand, with trades frequently unaware of the proper work orders or scope of their responsibilities. There was not a single trade that took responsibility for their work. Instead, every issue was passed along to someone else—whether it was blaming Landsea Homes for poor communication or blaming other trades for errors. This lack of accountability is unacceptable and concerning, especially in a brand-new home. Unresolved Issues and No Compensation - It is extremely disappointing and frustrating that, even after the warranty period, many issues remain unresolved. For example, we have been dealing with window problems from the very first day. Despite numerous requests, we have been informed—both verbally and without formal documentation—that the windows cannot be repaired or replaced. Yet, the scratches on all 15-17 windows are clearly visible, the craftsmanship is subpar, and several windows remain unbalanced. This issue, which is not due to any fault of our own, is unacceptable in a new home. Furthermore, we are frustrated by the lack of compensation or viable solutions offered by Landsea Homes for problems that should have been addressed long before the warranty expired, particularly in a state like Arizona, where repairs / replacements should take priority. We paid for a home that, regrettably, was not completed to an acceptable standard, and we are left with ongoing issues that have either been ignored or dismissed. Conclusion? - While [name removed]’s assistance and amazing customer service has been a positive aspect of our experience, the overall process has been riddled with challenges. We are disappointed by the lack of attention to detail, poor quality of workmanship, and the unaddressed issues we continue to face. As customers that paid a house in full, we had hoped for a higher level of service, especially considering Landsea Homes’ reputation of “2022 Builder of the Year”. - We remain hopeful that there is an opportunity for Landsea Homes to address these concerns, resolve the outstanding issues, and restore our confidence in the brand. I believe with proper attention to detail and more effective communication, and proper compensation, these matters can be resolved in a manner that reflects the high standards we expected when we first chose Landsea Homes.

2.0
Verified Homeowner
Mesa, on Dec 28, 2024

The simplicity

5.0
Verified Homeowner
Mesa, on Jun 02, 2024

The design and layout of the home is great, but the quality of the build is so poor, I've already seriously regretted buying it.

3.2
Verified Homeowner
Mesa, on Oct 19, 2024

Everything has been great. I had a my issue with my guest shower, that took a little longer to resolve than I would have liked, which never truly got resolved, but I was assured it wouldn't be a problem.

4.2
Verified Homeowner
Mesa, on Dec 20, 2023

Quality of the home was not up to par.

2.5
Verified Homeowner
Mesa, on Apr 05, 2024

The house is starting to settle and coming apart at the seams in the kitchen. Also the landscaping in the front yard has never been completed as promised. The front landscaping by the street looks like garbage and needs plants to fill in like the rest of the homes around me. I have communicated this to several people in your organization but to no avail. It seems after close of escrow nobody cares or wants to step up to the plate and take responsibility. I would love the owner’s name and cell phone number so I can go to the top and get it handled. Looking forward to a happy ending and resolution. [name removed] & [name removed]

3.0
Verified Homeowner
Mesa, on Oct 12, 2023

There have been plenty of issues with the house itself. The main one is one that I have been dealing with since month 3 damage to the kitchen island because the dishwasher was not leaking, not properly installed. During the process, [name removed] has done very little to help and I've been forced to contact the dishwasher manufacturer and deal with them.

4.2
Verified Homeowner
Mesa, on Dec 31, 2023

I never was contacted about my 2 month check in and have a few items on my list

3.1
Verified Homeowner
Mesa, on Nov 06, 2023

I have liked the responsiveness of [name removed] and her professionalism. There are still a couple things that haven't been taken care of, but hope will be before our year-end.

3.7
Verified Homeowner
Mesa, on Oct 17, 2023

Home was not finished upon move in and landsea did nothing to fix wrong cabinets

0.5
Verified Homeowner
Mesa, on Aug 29, 2023

We are facing an ongoing issue and have not yet been able to move into or live in our home or spend any length of time due to health risks associated with an inferior cabinet product that was installed. [name removed] has hired an air quality company to determine the extent of the contamination. However, [name removed] has not provided us a solution to date. We also have other warranty items that need addressed.

3.9
Verified Homeowner
Mesa, on Jul 11, 2023

Warranty service and customer care has been great.

4.5
Verified Homeowner
Mesa, on Jun 20, 2023

Customer care has been helpful in resolving multiple issues

3.0
Verified Homeowner
Mesa, on Apr 25, 2023

Customer reps are nice but the issues I have reported have not been all fixed.

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mesa, on Dec 28, 2024

The simplicity

5.0
Verified Homeowner
Mesa, on Oct 19, 2024

Everything has been great. I had a my issue with my guest shower, that took a little longer to resolve than I would have liked, which never truly got resolved, but I was assured it wouldn't be a problem.

4.2
Verified Homeowner
Mesa, on Apr 05, 2024

The house is starting to settle and coming apart at the seams in the kitchen. Also the landscaping in the front yard has never been completed as promised. The front landscaping by the street looks like garbage and needs plants to fill in like the rest of the homes around me. I have communicated this to several people in your organization but to no avail. It seems after close of escrow nobody cares or wants to step up to the plate and take responsibility. I would love the owner’s name and cell phone number so I can go to the top and get it handled. Looking forward to a happy ending and resolution. [name removed] & [name removed]

3.0
Verified Homeowner
Mesa, on Dec 31, 2023

I never was contacted about my 2 month check in and have a few items on my list

3.1
Verified Homeowner
Mesa, on Nov 06, 2023

I have liked the responsiveness of [name removed] and her professionalism. There are still a couple things that haven't been taken care of, but hope will be before our year-end.

3.7
Verified Homeowner
Mesa, on Oct 17, 2023

Home was not finished upon move in and landsea did nothing to fix wrong cabinets

0.5
Verified Homeowner
Mesa, on Aug 29, 2023

We are facing an ongoing issue and have not yet been able to move into or live in our home or spend any length of time due to health risks associated with an inferior cabinet product that was installed. [name removed] has hired an air quality company to determine the extent of the contamination. However, [name removed] has not provided us a solution to date. We also have other warranty items that need addressed.

3.9
Verified Homeowner
Mesa, on Jul 11, 2023

Warranty service and customer care has been great.

4.5
Verified Homeowner
Mesa, on Jun 20, 2023

Customer care has been helpful in resolving multiple issues

3.0
Verified Homeowner
Mesa, on Apr 25, 2023

Customer reps are nice but the issues I have reported have not been all fixed.

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mesa, on Dec 02, 2024

Disappointing and Frustrating Experience with Landsea Homes - We want to start by acknowledging [name removed], our customer representative, who has been absolutely amazing throughout the entire process. She has been responsive, attentive, and has tackled most of the warrantied items throughout the year. Even though there are still warranty items that need to be taken care of, because of her, the experience with Landsea Homes was, at times, above average. Unfortunately, this was the only positive aspect of an otherwise very disappointing experience. Rushed Construction and Poor Closing Process - From the start, the construction and closing process felt disorganized and rushed. Initially, we were informed that our home would be completed by late December, but this was later moved up to mid-November. Despite repeatedly asking not to be rushed so that the house could be properly finished, we received a home that was far from complete and clearly done hastily. It was evident that corners were cut, and attention to detail was non-existent. - On the day of closing, we encountered several significant challenges that further complicated the process. Our sales representative, [name removed], was unavailable due to an "off day," leaving us without the necessary guidance and communication during this critical time. Additionally, our superintendent, [name removed], was unaware of the scheduled closing appointment and was unable to effectively address our questions. This lack of preparation led to a rushed closing process and left us feeling unsupported. - Because [name removed] was absent, we were unable to ask the numerous questions we had, nor were we able to receive our keys in an organized manner. It seemed that no one was aware of the required procedures or who should provide the necessary information, resulting in an unsatisfactory closing experience. - Prior to closing, we presented several items to [name removed] that required attention or repair. [name removed] assured us that these would be addressed before our scheduled move-in date of January 31st. However, none of these items were resolved as promised. Despite taking days off work to facilitate the resolution of these issues, [name removed] failed to follow through and left us without assistance, leaving the problems unresolved. - It became apparent that neither the superintendent nor the sales counselor had fulfilled their responsibilities in preparing for the closing. It was only after we formally escalated our concerns to Landsea Homes that [name removed] took over to address the numerous issues that persisted, and still persist, both before and after the closing. Subpar Quality and Poor Workmanship? - We are deeply disappointed with the overall quality of materials and craftsmanship in the construction of our home. The finishes and fixtures, including the windows, bathrooms, cabinetry, and plumbing, among others, appear subpar (cheap), rushed, and lacking attention to detail. For a new home, it is disheartening to have encountered and still encountering numerous issues from day one, including scratches, dents, imbalances, and poor construction. - When requesting repairs, it often felt as though we were passed between parties, with each one deflecting responsibility and pointing fingers at each other or someone else, or attributing the issues to "miscommunication." This lack of accountability has been incredibly frustrating, leaving many issues unresolved. No one—neither the tradespeople nor Landsea Homes—has taken full responsibility for the substandard work. - However, it is important to acknowledge that [name removed] consistently took ownership of the situations. She made genuine efforts to address our concerns, whether by coordinating with trades or following up on the work herself. Irresponsible and Unprofessional Trades - We have encountered significant challenges with the trades involved in the construction of our home. Unfortunately, there have been consistent issues with missed appointments, unannounced visits, and a lack of organization when the trades did arrive. Not only did they frequently miss scheduled appointments, but they often showed up unannounced, most of the times when we weren’t even at the house. When they did show up, It was evident that the work was often incomplete or improperly executed, and they more often than not appeared to be confusion about the tasks at hand, with trades frequently unaware of the proper work orders or scope of their responsibilities. There was not a single trade that took responsibility for their work. Instead, every issue was passed along to someone else—whether it was blaming Landsea Homes for poor communication or blaming other trades for errors. This lack of accountability is unacceptable and concerning, especially in a brand-new home. Unresolved Issues and No Compensation - It is extremely disappointing and frustrating that, even after the warranty period, many issues remain unresolved. For example, we have been dealing with window problems from the very first day. Despite numerous requests, we have been informed—both verbally and without formal documentation—that the windows cannot be repaired or replaced. Yet, the scratches on all 15-17 windows are clearly visible, the craftsmanship is subpar, and several windows remain unbalanced. This issue, which is not due to any fault of our own, is unacceptable in a new home. Furthermore, we are frustrated by the lack of compensation or viable solutions offered by Landsea Homes for problems that should have been addressed long before the warranty expired, particularly in a state like Arizona, where repairs / replacements should take priority. We paid for a home that, regrettably, was not completed to an acceptable standard, and we are left with ongoing issues that have either been ignored or dismissed. Conclusion? - While [name removed]’s assistance and amazing customer service has been a positive aspect of our experience, the overall process has been riddled with challenges. We are disappointed by the lack of attention to detail, poor quality of workmanship, and the unaddressed issues we continue to face. As customers that paid a house in full, we had hoped for a higher level of service, especially considering Landsea Homes’ reputation of “2022 Builder of the Year”. - We remain hopeful that there is an opportunity for Landsea Homes to address these concerns, resolve the outstanding issues, and restore our confidence in the brand. I believe with proper attention to detail and more effective communication, and proper compensation, these matters can be resolved in a manner that reflects the high standards we expected when we first chose Landsea Homes.

2.0
Verified Homeowner
Mesa, on Jun 02, 2024

The design and layout of the home is great, but the quality of the build is so poor, I've already seriously regretted buying it.

3.2
Verified Homeowner
Mesa, on Dec 20, 2023

Quality of the home was not up to par.

2.5
Verified Homeowner
Mesa, on Oct 12, 2023

There have been plenty of issues with the house itself. The main one is one that I have been dealing with since month 3 damage to the kitchen island because the dishwasher was not leaking, not properly installed. During the process, [name removed] has done very little to help and I've been forced to contact the dishwasher manufacturer and deal with them.

4.2
Verified Homeowner