Overall Satisfaction
Community Profile
Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Dec 26, 2023
Fast knowledgeable answers from [name removed] every time. No fuss about replacing door.
Ontario, on Sep 02, 2024
I love my home, my neighbors. I love the help I received from live dwellings, kwickset, my q. I feel safe here
Ontario, on Oct 13, 2023
Loved the responsiveness of [name removed]. Living alone, she really comes across as a friend and responds so quickly and then helps resolve the issue. It just takes my worries away.
Ontario, on Jun 10, 2024
Every single day, i enjoy living with good location, good building, nice neighborhood, and very friendly staff. No complain
Ontario, on Oct 04, 2023
Customer service and warranty so far have been great and handled very well and in a timely manner
Ontario, on Apr 19, 2024
I especially liked the customer service and responsiveness. I also appreciated the follow up as well. I had no worries that everything would be taken care of. I didnt have anything I disliked about Landsea Homes. I had a few issues with a roof leak but it was rectified to my satisfaction.
Ontario, on Apr 13, 2023
Tickets have been addressed very quickly and problems have been fixed.
Ontario, on Oct 14, 2023
Responsive with problems or fixes and in a timely manner.
Ontario, on Apr 11, 2023
I love the quick response, communication, and attentiveness when I have submitted a ticket.
Ontario, on Sep 28, 2023
[name removed] is amazing! All good words for [name removed]
Ontario, on Mar 31, 2023
[name removed] [name removed] have been great with communications when I call regarding issues with my new home. The only issue I have noticed is that mail and packages are delivered to the wrong address with all my neighbors. I recommend next time a new housing project is built not have similar names of the street next to each other and have the same building numbers. An example of my area is 3650 [name removed] and my neighbor is 3650 [name removed]. It has caused confusion with the HOA as well. Because a neighbor has a camera installed on their exterior wall, the HOA sent me an email and stated I was in violation but the home where the camera was not mine home. I also noticed [name removed] employees coming to my home with the belief they are at the right home for repairs when they were at the wrong home. I recommend changing the street names with not-so-similar names in the future and giving different numbers to the homes. [name removed] the condominiums appear to be similar to people outside our community.
Ontario, on Mar 27, 2023
[name removed] from customer care has been very helpful and great customer service. 10/10 for her. However, [name removed] from the management trust HOA has a really poor follow-up and poor response/services out of all the times that I have encountered with her. Would recommend getting a different HOA coordinator.
Ontario, on Feb 28, 2023
I like the fact that I put in an order for my bathroom to be fixed and it was met. I haven't disliked anything so far.
Ontario, on Sep 17, 2023
Nothing. I have had no complaints about the quality of the house within the first year.
Ontario, on Jan 02, 2023
The warranty and customer care is fine. I disliked the fact that I called customer care for a pipe leak in the first week, and repairing it was delayed because they didn’t know what state or community my address was in.
Ontario, on Jul 22, 2023
I liked the buying experience. Landsea really stepped up and worked with us to buy our home.
Ontario, on Jul 17, 2023
Our patio is discolored with markings of cement and other things that make it look dirty and still a construction site. We have an upgrade in our flooring and carpet. There is a huge air bubble in the flooring adjacent to the island in the kitchen. Also the stairs creek excessively along with the 2nd floor with the wood boards sinking in. cracks all around the house, holes in the wall, etc. WE STILL HAVE NOT GOTTEN AN APPOINTMENT TO SET UP THE SMART HOME, we were told we would be contacted and we are still waiting. We do not know how to use our smart home.
Ontario, on Dec 26, 2022
Fast and easy. I put in a work order for something I need repaired and [name removed] usually contacts me right away to schedule for the repair. She is super nice and friendly and very hard working.
Ontario, on Jul 17, 2023
The timing of response to inquiries and repairs are impeccable.
Ontario, on Nov 08, 2022
the quality of plumbing and hardware is very poor. We had to change drawer railings. We like the floor plan and community.
Ontario, on Jul 03, 2023
I loved the staff that assisted me with my home. [name removed] is amazing and assisted us all the way. She made us feel comfortable and supported. [name removed] is great. No matter the issue or concern, [name removed] made herself available and took care of everything we needed with urgency.
Ontario, on Jun 25, 2022
They are very quick to respond and make sure the issue gets resolved.
Ontario, on Jun 15, 2023
[name removed] she is the most professional person representing your company
Ontario, on Jun 20, 2022
The warranty team has responded quickly and professionally to all the minor issues that have come up.
Ontario, on Jun 13, 2023
The purchasing process was smooth and understandable, no complaints.
Ontario, on Apr 18, 2023
I have submitted my request to consider stop signs in the community especially on the main street and pool area. It's accident prone area
Ontario, on Dec 31, 2022
My wife and I have nothing negative to say about [name removed] [name removed]... Our experience has been great and the customer service on all levels of the process have been great!
Ontario, on Apr 07, 2022
The quality of the build is very poor quality with half assed work done
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
There are no homeowner comments for this time period yet
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Dec 26, 2023
Fast knowledgeable answers from [name removed] every time. No fuss about replacing door.
Ontario, on Oct 13, 2023
Loved the responsiveness of [name removed]. Living alone, she really comes across as a friend and responds so quickly and then helps resolve the issue. It just takes my worries away.
Ontario, on Oct 04, 2023
Customer service and warranty so far have been great and handled very well and in a timely manner
Ontario, on Apr 13, 2023
Tickets have been addressed very quickly and problems have been fixed.
Ontario, on Apr 11, 2023
I love the quick response, communication, and attentiveness when I have submitted a ticket.
Ontario, on Mar 31, 2023
[name removed] [name removed] have been great with communications when I call regarding issues with my new home. The only issue I have noticed is that mail and packages are delivered to the wrong address with all my neighbors. I recommend next time a new housing project is built not have similar names of the street next to each other and have the same building numbers. An example of my area is 3650 [name removed] and my neighbor is 3650 [name removed]. It has caused confusion with the HOA as well. Because a neighbor has a camera installed on their exterior wall, the HOA sent me an email and stated I was in violation but the home where the camera was not mine home. I also noticed [name removed] employees coming to my home with the belief they are at the right home for repairs when they were at the wrong home. I recommend changing the street names with not-so-similar names in the future and giving different numbers to the homes. [name removed] the condominiums appear to be similar to people outside our community.
Ontario, on Mar 27, 2023
[name removed] from customer care has been very helpful and great customer service. 10/10 for her. However, [name removed] from the management trust HOA has a really poor follow-up and poor response/services out of all the times that I have encountered with her. Would recommend getting a different HOA coordinator.
Ontario, on Feb 28, 2023
I like the fact that I put in an order for my bathroom to be fixed and it was met. I haven't disliked anything so far.
Ontario, on Jan 02, 2023
The warranty and customer care is fine. I disliked the fact that I called customer care for a pipe leak in the first week, and repairing it was delayed because they didn’t know what state or community my address was in.
Ontario, on Dec 26, 2022
Fast and easy. I put in a work order for something I need repaired and [name removed] usually contacts me right away to schedule for the repair. She is super nice and friendly and very hard working.
Ontario, on Nov 08, 2022
the quality of plumbing and hardware is very poor. We had to change drawer railings. We like the floor plan and community.
Ontario, on Jun 25, 2022
They are very quick to respond and make sure the issue gets resolved.
Ontario, on Jun 20, 2022
The warranty team has responded quickly and professionally to all the minor issues that have come up.
Ontario, on Apr 07, 2022
The quality of the build is very poor quality with half assed work done
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Ontario, on Sep 02, 2024
I love my home, my neighbors. I love the help I received from live dwellings, kwickset, my q. I feel safe here
Ontario, on Jun 10, 2024
Every single day, i enjoy living with good location, good building, nice neighborhood, and very friendly staff. No complain
Ontario, on Apr 19, 2024
I especially liked the customer service and responsiveness. I also appreciated the follow up as well. I had no worries that everything would be taken care of. I didnt have anything I disliked about Landsea Homes. I had a few issues with a roof leak but it was rectified to my satisfaction.
Ontario, on Oct 14, 2023
Responsive with problems or fixes and in a timely manner.
Ontario, on Sep 28, 2023
[name removed] is amazing! All good words for [name removed]
Ontario, on Sep 17, 2023
Nothing. I have had no complaints about the quality of the house within the first year.
Ontario, on Jul 22, 2023
I liked the buying experience. Landsea really stepped up and worked with us to buy our home.
Ontario, on Jul 17, 2023
Our patio is discolored with markings of cement and other things that make it look dirty and still a construction site. We have an upgrade in our flooring and carpet. There is a huge air bubble in the flooring adjacent to the island in the kitchen. Also the stairs creek excessively along with the 2nd floor with the wood boards sinking in. cracks all around the house, holes in the wall, etc. WE STILL HAVE NOT GOTTEN AN APPOINTMENT TO SET UP THE SMART HOME, we were told we would be contacted and we are still waiting. We do not know how to use our smart home.
Ontario, on Jul 17, 2023
The timing of response to inquiries and repairs are impeccable.
Ontario, on Jul 03, 2023
I loved the staff that assisted me with my home. [name removed] is amazing and assisted us all the way. She made us feel comfortable and supported. [name removed] is great. No matter the issue or concern, [name removed] made herself available and took care of everything we needed with urgency.
Ontario, on Jun 15, 2023
[name removed] she is the most professional person representing your company
Ontario, on Jun 13, 2023
The purchasing process was smooth and understandable, no complaints.
Ontario, on Apr 18, 2023
I have submitted my request to consider stop signs in the community especially on the main street and pool area. It's accident prone area